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“Classy Istanbul Hotel” 4 of 5 stars
Review of Renaissance Polat Istanbul Hotel

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Renaissance Polat Istanbul Hotel
5.0 of 5 Hotel   |   Yesilyurt Mah. Sahil Yolu Cad. No:2 Yesilkoy, Bakirkoy, Istanbul 34149, Turkey (Ataturk Airport)   |  
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FREE Wi-Fi
Ranked #356 of 980 Hotels in Istanbul
Ankara, Turkey
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
38 helpful votes 38 helpful votes
“Classy Istanbul Hotel”
4 of 5 stars Reviewed October 16, 2012

It's an exquisite option to stay in Istanbul with an amazing view of the Marmara Sea and easy access to Ataturk Airport. In fact you can catch an airport shuttle to the hotel and go for a swim in the pool. One of the more peaceful locations in Istanbul. You can walk around get a feel of how the silent side of Istanbul is like.

In my humble opinion, hotel could use some renevation in furniture and electronic equipment. But it is still very much satisfactory with a nice breakfast watching Marmara.

Room Tip: You have to go for the sea view for the room, if you cannot get/afford one, you should have one of t...
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renaissance_Polat, Guest Relations Manager at Renaissance Polat Istanbul Hotel, responded to this review, January 3, 2013
Dear Guest,

Thank you so much for this review and for the nice comments. I am glad that we have met your expectations.

We appreciate the time spent on this review and certainly appreciate your business and look forward to seeing you back with us again soon.

Thanks again,


GÖĞÜN SEVER - GUEST RELATİONS MANAGER
gogun.sever@polatholding.com - Renaissance Polat Istanbul Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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548 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
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English first
Budapest, Hungary
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 11, 2012

Smoking rooms have a great location! Outside hotel, near pool and Gym, with a small porch in front.
Great room service and tasty food.
I had issues with wi-fi and they sent an electrician to fix it. I had to tach the guy what wi-fi is all about. Not very pleasant.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renaissance_Polat, Guest Relations Manager at Renaissance Polat Istanbul Hotel, responded to this review, December 25, 2012
Dear Guest,

Thank you so much for this review and for the nice comments. I am glad that we have met your expectations.

We appreciate the time spent on this review and certainly appreciate your business and look forward to seeing you back with us again soon.

Thanks again,



GÖĞÜN SEVER - GUEST RELATİONS MANAGER
gogun.sever@polatholding.com - Renaissance Polat Istanbul Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 11, 2012

Great hotel by the sea. United Airlines cancelled our flight so we had to stay here for 2 nights. Wonderful pool and spa, friendly staff, great rooms, and a pillow menu to top it off! If you need to stay by the airport- this is your spot! And even if you don't it's still pretty nice and relaxing!

Room Tip: Rooms facing the sea are excellent and face a beautiful sunrise each morning.
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renaissance_Polat, Guest Relations Manager at Renaissance Polat Istanbul Hotel, responded to this review, December 19, 2012
Dear Guest,

Thank you for your generous comments, we are delighted we met you requirements and you enjoyed your stay with us in Istanbul.

Regards,



GÖĞÜN SEVER - GUEST RELATİONS MANAGER
gogun.sever@polatholding.com - Renaissance Polat Istanbul Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 9, 2012

Well what can I say .The last time. Stayed at the Popat I was attending a wedding.
This time it was just a overnight say and again though a brief stay .The staff were very polite and professional .The standards which I expected had been maintained in terms of cleanliness in the room and the ambience.
Overall shame I could not stay for much longer.

Room Tip: Pool facing room
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renaissance_Polat, Guest Relations Manager at Renaissance Polat Istanbul Hotel, responded to this review, December 19, 2012
Dear Guest,

I am sorry you left our hotel obviously dissapointed, I would be grateful if you could contact me directly so I may have the opportunity to discuss in detail your experience with us to understand why you were not happy with our hotel.

Kind Regards,


GÖĞÜN SEVER - GUEST RELATİONS MANAGER
gogun.sever@polatholding.com - Renaissance Polat Istanbul Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey, Canada
Top Contributor
75 reviews 75 reviews
18 hotel reviews
Reviews in 29 cities Reviews in 29 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 5, 2012

Friendly Turkish hospitality. Thoroughly modern 5 star hotel with superb service, food and ambiance. Extensive spa facilities and largest swimming pool I have ever seen. The location is quite close to the airport so is convenient to fly in/out. A bit far from town but that is manageable.

Room Tip: The view of the Bosphorous is excellent.
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renaissance_Polat, Guest Relations Manager at Renaissance Polat Istanbul Hotel, responded to this review, November 24, 2012
Dear Guest,

Thank you for your generous comments, we are delighted that we met your requirements and you enjoyed your stay with us in Istanbul.

Regards,

GÖĞÜN SEVER - GUEST RELATİONS MANAGER
gogun.sever@polatholding.com - Renaissance Polat Istanbul Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 27, 2012

Best airport hotel experience However when checking in again recently had bad experience with staff. However the Manager on Duty Ceren Bayer intervened and normal excellent service of this hotel was resumed. Amazing fitness centre and outdoor pool. 5 star at the airport. Great hotel

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renaissance_Polat, Guest Relations Manager at Renaissance Polat Istanbul Hotel, responded to this review, November 23, 2012
Dear Guest,

Thank you for your review on September 27th which I will pass on to the Front Office Manager.
We deeply regret the experience you had with your check in and offer our sincere apology.

Thank you so much for the nice comments about Ceren Bayer. I am glad that we have met your expectations and wanted to let you know that I will share your review with our Hotel Management.

I do hope we will host you again in İstanbul.

Kind Regards,

GÖĞÜN SEVER - GUEST RELATİONS MANAGER
gogun.sever@polatholding.com - Renaissance Polat Istanbul Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 25, 2012

My family and I just checked in at 7pm. Rooms were not ready yet. I am Platinum Premier and expected better. The room I was given was a standard king on the club floor. When I asked if this was the best available for a premier I was told I was upgraded to a club floor. Being in the top 3% of all Marriott Rewards I am entitled to a club room and an upgrade. Also no welcome gift. Very unhappy right now.

  • Stayed September 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renaissance_Polat, Guest Relations Manager at Renaissance Polat Istanbul Hotel, responded to this review, January 12, 2013
Dear Guest,

Thank you for your review which I will pass on to the Front Office Manager.
We deeply regret the experience you had with your room arrangement and offer our sincere apology.
I do hope we will host you again and restore your faith in our hotel and service team.

Kind Regards,


GÖĞÜN SEVER - GUEST RELATİONS MANAGER
gogun.sever@polatholding.com - Renaissance Polat Istanbul Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Polat Istanbul Hotel

Address: Yesilyurt Mah. Sahil Yolu Cad. No:2 Yesilkoy, Bakirkoy, Istanbul 34149, Turkey
Location: Turkey > Istanbul > Ataturk Airport
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#85 Spa Hotel in Istanbul
#141 Business Hotel in Istanbul
#144 Romantic Hotel in Istanbul
#209 Luxury Hotel in Istanbul
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Renaissance Polat Istanbul Hotel 5*
Number of rooms: 414
Official Description (provided by the hotel):
Istanbul hotel, ideally located, with easy access to Istanbul International Airport, CNR-Expo, IDTM and all major Istanbul motorways, Renaissance Polat Istanbul hotel provides you with first class service & accommodations for both, your business trip or Istanbul holiday. Enjoy the free shuttle service to and from the Airport and Istanbul city center. The Renaissance Istanbul hotel features spacious air-conditioned accommodations with the luxurious Renaissance Revive bedding, safe and LCD screen TV's.After a restful night on our luxurious signature bedding, take a dip in our swimming pool or work out in our on-site fitness gym. For dinner, catch up with family or colleagues while enjoying a selection of Restaurants or relax at Noblesse Bar while having a drink with the amazing views of the Marmara Sea. ... more   less 
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Also Known As:
Renaissance Istanbul
Istanbul Renaissance

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