We stayed at this hotel for 3 nights.
First of all, this hotel is nowhere NEAR a 5 star hotel! I will say from the exterior, and the lobby, we expected the rooms and service to be much better... we were disappointed.
When we arrived at noon, we were asked to come back in an hour and a half because our room wasn't ready. No big deal, we walked a few blocks down and ate lunch and walked through the shopping area. When we came back to check in, the clerk at the front desk asked about our room preferences, which were also chosen when the room was booked-- non-smoking, one double bed. Well, first they put us in a room with two single beds, so we called and asked to be moved to a room with one double bed. Then, we were put into a room with a double bed, but this time it was a smoking room, yuck. So, we called yet again, and finally got a non-smoking room with a double bed. The attendant that they sent up acted like it was an inconvenience for him, and then lingered like he was waiting around for a tip... sorry, we were not in the mood to tip after having to shuffle around to 3 different rooms!
The room: The room stunk! It smelled like it had been a smoking room and they shampooed the carpets. There was a lingering odor. The carpets did not look like they had been vacuumed after the last guests left; there were visible crumbs of some sort on the carpet. The room just didn't seem like it was maintained very well in general. One day we had purchased a bag of chips, and I dropped a piece of chip on the floor accidentally. I said to my husband, "I think I'll just leave it there and see if they actually vacuum." When we returned later, my husband took a bottle of water out of a grocery sack that we had of snacks and said "well, here's the chip", instead of vacuuming the chip up, they decided to put it into our grocery sack...
The bathroom: The water pressure in the shower was a complete JOKE!!! When you turned the hot water on in the tub it literally trickled out, so, if you wanted more pressure, you would have to turn on the cold water really high. Take your pick-- either a hot shower that drips out, or a cold shower with some (not good) water pressure. Additionally, the glass shower divider door would not stay closed, so water got all over the bathroom. The toilet was hit or miss! Sometimes it would flush, sometimes you would have to try 4 times to get it to flush. My husband and I commented that we had never stayed at a hotel and actually run out of soap... they are very stingy with giving out soap-- we were given one tiny bar during the time that we stayed there which was evidently to be used at both the sink and in the shower, and that we used up completely.
Thank goodness I didn't choose to pay for the hotel breakfast everyday when I booked the room! We didn't eat the hotel breakfast until the very last morning, after we checked out and were on our way to the airport. I walked through, and thought that it might be good based upon the signs next to the chafing dishes. I thought perhaps the breakfast was the saving grace of the hotel... NO! We paid about $50 for the two of us for a TERRIBLE breakfast! We had NO service, I mean NONE! We had to flag someone down to give us coffee, then not a single one of our plates was cleared from the table, we just had to stack them up, and on a small two person table, that doesn't leave much room for anything else. The bacon was cold, not just lukewarm, literally cold, as in it was pre-cooked, just came out of the refrigerator and the fat had congealed on it. The scrambled eggs were just runny mush and tasted like they were strictly egg yolks. There were little scoops of mashed potatoes-- obviously frozen, packaged stuff-- they were hard on the outside and ice cold on the inside. Then, there were "mixed omlettes" which were just thin pieces of burned eggs... what the heck? It was as if they just poured egg onto a griddle, let it over cook, then threw it in the dish to serve. There was a reasonable selection of fruit, and fruit juices. One guy asked me where I got the bacon; I pointed and told him it's really cold as if it just came out of the refrigerator and he said "well, you either eat, or you don't eat." Clearly, he was on one of the tour groups who were locked into eating that breakfast every morning. When we were done we were beyond upset with our stay at the hotel in general, and the breakfast which cost us about $50 was just the icing on the cake. $50 for breakfast is fairly pricey in the U.S. but about what you would expect to pay at a 5 star hotel for breakfast, so for $50 in Turkey, you would expect a damn good breakfast... NO.
We didn't use the pool, but it looked pretty nice. It was crowded when we walked through. My husband got a massage which he thought was not very good.
We actually liked the location of the hotel. We were glad to be out of the completely touristy areas. We spent one night in Sultanhamet, so we felt like we got that experience. The tramway is right outside of the door, and it's about a 10 minute ride to Sultanhamet for about $1.50 per person/ per ride. The tramway will also take you close to most of the attractions. The other nice thing was that there was a Shell gas station right next to the hotel, so we would stop there every day to get bottled water and snacks. The bottled water there was .50 Turkish lira compared to some absurd amount that they were charging at the hotel-- something like 4 Turkish lira.
Would I recommend this hotel to a friend? No. I'm sure there are MUCH better options! The staff in general seemed like they had a chip on their shoulders, and were not eager to help, and the facilities need to be updated. Not to mention the terrible, overpriced breakfast.
The only plus was that we had wireless internet access for free.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We thank you for giving us the opportunity to learn about your experience in our hotel through this site.
Thank you very much also for the good comments you make about our location, surroundings and the tramway service, as well as about the free WiFi.
Coming to the “to be improved” points:
October has been a very busy month, closing most of the days full-house. Provided every guest has the right to keep the room until 12 p.m., sometimes unfortunately we are not able to provide a room straight away upon arrival, if this is produced much earlier to the normal check-in time which starts at 2 p.m.
About being asked again for your room preferences and special requests upon arrival even though you already informed about them when making the reservation may be due to two different reasons: either they were not registered in our system or the Front Desk clerk did not prepare your check-in enough or wanted to make double sure that our information was accurate. Regarding the room assignment, we assume and apologize for our Front Desk clerk for first giving a room that did not matched with your preferences and we think the reason for that was his aim to provide a room as soon as possible in order to minimize the waiting time for you. Besides, we fully agree that tipping should not be expected or given for granted, and carefully train our staff in that sense.
While reading your review we have become very surprised at the fact that a room attendant would have returned a piece of chip from the floor to your grocery’s sack. This would have been a definite breach of our operating procedures, which clearly state that our guests’ belongings, including any kind of bag or sack, should never be manipulated.
We are not affected by any general water pressure problem. However, the shower’s valves eventually get full of limescale and it alters the cold-hot water mix. This is checked by our Maintenance department on a regular basis and should have been reported by our room attendant for taking immediate action, as it should have been the insufficient toilet flush pressure that happens also as a result of the mechanism being stuck after some time by the limescale contained in the water. On the other hand, our housekeeping team is trained to replace any amenity during the guest stay as soon as it has been used over 66%.
Last, but not least, and regarding the massage service, it is very much appreciated and very well considered by most of our guests. Our masseurs are provided by one of the most renowned, professional companies in Istanbul.
I sincerely wish your experience with us would have been better, as most of our guests’ experiences are.
Assistant General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.