We stayed here for one night as a treat during a recent city break to Istanbul.
We were greeted with a cup of salip and some Turkish delight, our cases were taken to our room, everything you would expect from a 5 star hotel.
There was a complimentary bottle of sparkling wine and rose petals waiting in our room as it was our anniversary, this was very unexpected and a lovely surprise. The room was spacious, separate bath and shower, again everything you would expect.
A stunning view over the Bosporus, but spoilt by the huge building site immediately in front of the hotel.
The spa was the main reason for us booking this hotel, and here is where the disappointment started. Male and female jacuzzi, sauna & hammam were segregated. The outdoor hot tubs are not open in the winter. There were children splashing and shouting in the pool. Not the relaxing romantic break we had in mind. The staff were very good and prepared the whirlpool bath in the treatment room for us to use in private, which was nice, but just a bath not a spa!!
We decided to stay in the hotel for dinner as it felt as if the hotel is quite far from any lively areas (we did only stay one night so can't be sure). Again this was disappointing. We expected a high class restaurant. It is actually a choice between the breakfast room just off the lobby, or a covered in outdoor terrace furnished with patio furniture and lit with fluorescent blue lights! Choice was limited & only 2 or 3 Turkish dishes. Food was good, but no better than any food we ate in Istanbul for a fraction of the price. Was very rushed, our meals arrived before our drinks, we were shown the dessert trolley whilst they were clearing the table.
Breakfast however was excellent. They staff were very helpful and eager to please. Offered out complimentary drinks and gifts at the slightest complaint.
Overall we were disappointed as we were expected much better from a world renowned hotel chain.
Would recommend staying on the peninsula golden horn part of the city if you want to visit the attractions on foot and have good restaurants near by.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank your for posting this review and sharing your feedback that we take very seriously, it ultimately allows us to improve.
I am sorry if we were not able to meet in full your expectations for a romantic getaway. We have a new restaurant on the pipeline that I am sure would cater better to your needs. Regarding the Spa we will address the situation, hopefully to be able to make our little guests happy as well.
We remain looking forward to welcome you back like family, once again thank you.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.