We stayed at the Uyan for 4 Nights in a Superior Deluxe Room

The hotel is excellent

Location is perfect! On the doorstep of all the important sites in Sultanhmet. The walk to the furthest sites such as Grand Bazaar, Spice market. and Suleymaniye Camii is easy. Restaurants are nearby. The hotel is on a quiet street there is no noise or disruption.

Facilities are good and the rooftop restaurant has superb views of Haggia Sophia and the Blue Mosque. The breakfast is adequate (Turkish Style) without being exceptional and does not warrant complaint

Staff were very friendly and exceptionally helpful and always greeted us and conversed when we returned to the hotel.

No problems experienced with telephone, email, or plumbing, or Air Conditioning. In fact I would rate these better than many hotels we have stayed in. The showers are excellent with good water pressure!!!

Tip: if you need a taxi always get the hotel to organise it for you. THey arrive very quickly and are always of very good standard.

The desk staff can be a little bit pedantic at times - for example we were three people which I had communicated by email before completing the hotels formal booking form. I did not repeat this on the formal booking form (which did not ask this question) As a result we had to pay a few extra TL for the third person. I felt this should have been noted by the hotel and covered in our quoted room rate. But this is being particularly picky.

In fact we split our 4 night stay with a night out of Istanbul and the staff were particularly helpful in accomodating this and storing our luggage etc

I would highly recommend this hotel and I doubt that you can do better

The hotel is fabulously situated with short walks to absolutely everthing and the tram. Booked the small double which had a bed that was bigger than a twin but smaller than a full, hmmm. The room was very clean. Free internet access. Breakfast on the terrace was good. Customer service was awful! The receptionist was a very bitter soul. Called operator one everning in regards to local phone calls and was told that the phone call would be 11YTL/minute.

We stayed at the Uyan early June, a week before the previous writer and have just returned after spending more time in Europe. We too had telephone problems and needed to make urgent business calls back home but they were good enough to allow us to use their office phone which worked for some reason.
We were fortunate to book a deluxe double roon which was huge with a marble jacuzzi so no complaints on that front. However, the very firm giant bed could have been a little softer. There were no water problems and fortunately the weather was not so hot so we didn't need to test the aircon.
The view from the breakfast terrace was spectacular. The Blue mosque on one side, the Asofya on the other and the Marmara sea in front.
Breakfast was a bit disappointing as noted by others but not so you would go hungry. Not keen on the bits of something in the orange cordial masquerading as real orange! If you ask nicely the nice young waiter will even make you Turkish or brewed coffee instead of the nescafe they put out.
All in all, bar the (hopefully) temporary problems, a nice hotel to stay at and the location is terrific to visit most of the sites on foot.

Just came back from Istanbul where we had stayed at the Uyan Hotel. We checked out early. We are not high maintenance travelers, can be comfortable most anywhere in the world and make the best of most situations - The staff was friendly, but we had problems from the start: There was no phone service outgoing/incoming so we could not make or recieve calls due to problems the hotel was having. When we turned on the AC the entire room smelled of sewage - this smell seemed to be coming from the bathroom pipes too at all times- it was very unpleasant to stay in the room for very long. We were told by staff that it was the street, but it was clearly not coming from there as when we openeed the windows to let the air in, the smell went away. Wouldnt have been a problem if it wasnt hot out -but we needed the AC. We requested twice that the bed be fixed as a leg had broken off before we got there and it was never fixed. Finally, we lost all our water pressure in our room and couldnt get the shower to stay on more than a dribble.. At this point we decided to check out. Breakfasts on the roofgarden were scenic but the food was really not good - especially compared to the other hotels we stayed in; there werent any of the special touches such as yogurt and fresh fruit salad and honeycomb & fruit syrups which are general standards at all included breakfasts in the hotels in Istanbul. I will say that these problems were most likely temporary, but you're better off staying at the neighboring hotels on the same street (such as Seven Hills Hotel) if you want to be in the best area in Sultanhamet. Location is very good though.