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“Awesome !!” 5 of 5 stars
Review of Ciragan Palace Kempinski Istanbul

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Ciragan Palace Kempinski Istanbul
5.0 of 5 Hotel   |   Ciragan Caddesi 32 | Besiktas, Istanbul 34349, Turkey   |  
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Ranked #52 of 956 Hotels in Istanbul
Miami, Florida
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
Reviews in 15 cities Reviews in 15 cities
40 helpful votes 40 helpful votes
“Awesome !!”
5 of 5 stars Reviewed July 11, 2014

Had a great experience.
Great service.
Best location.
Great places to chill close to the bhosphorus.
2 sections of the hotel. 1 is the old palace with 12 rooms. 2nd is the new wing.
Many great restaurants.
My wife and kid had a great time !
Negotiate well :)

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,152 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (268)
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English first
Houston, Texas
Top Contributor
111 reviews 111 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed July 9, 2014

We were choosing between this and the Four Seasons in the old town. We picked this because of the water view and weren't disappointed; the views are spectacular. This doesn't have the character of the Four Seasons (it's a bit generic), but the location can't be beat. Service was excellent, our rooms were spacious and well appointed. We didn't dine at the hotel other than breakfast, but that was excellent. Traffic is terrible in Istanbul,. so it can be a long drive from the hotel to the old city.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Opio, France
Top Contributor
79 reviews 79 reviews
8 hotel reviews
Reviews in 32 cities Reviews in 32 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed July 7, 2014

I live in the S.France and as a senior executive for a multinational have travelled to many fine hotels. In my view this is the best as it offers 5***** luxury, service and amenities on one side and then you have the Bosphorous ! The hotel boasts a spectacular view in front of the hotel where you see boats of all types passing day and night. Besides the setting and location you also have the historic element as this new hotel full of high tech modern comforts actually adjoins what was a palace and the old building part boasts a glass staircase in the Lalique style that takes you to a classy restaurant with Russian caviar etc at reasonable prices.

The modern part of the hotel has a coffee shop near the pool for a snack, and there is authentic Turkish cuisine at the bar area ...the place has everything and is truly charming

Room Tip: They have rooms at different prices ..I have stayed here in a cheap standard single and have also ha...
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South East
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 7, 2014

Stayed last month for two days. Great arrival procedure with a personalised service. Changed rooms on seeing the Garden view room we were giving and swapped to a Bosphorus view which was far better. Great service and feeling of grandness about the place but food and drink were very high priced and based on the view rather than the food itself. I'd go again. Definitely one of the best in the city and I can't imagine Kempinski will allow the place to decline. But it does need freshening up in places. The staff were fantastic and made the stay very welcoming.

Room Tip: Ask for a water view.
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  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kortemark, Belgium
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed July 6, 2014

We only have short holidays, so we always go for the best. Well, believe me, this was one of the best hotel experiences we had untill now : great location, service, friendly and helpfull staff, excellent restaurants, etc. Better than other Kempinskis, altough this one isn't so new anymore. They also have a good hotel taxi-service with decent drivers and correct prices, otherwise we maybe woudn't have seen Istanbul at all, because we would have stayed at the hotel. (Most of the city cab drivers are real joy-riders!) The rooms are rather classic, but with all the modern luxury and very comfortable boxspring beds. Of course such a kind of service has its price! We stayed at the hotel itself. Next to it is a beautiful Ottoman palace, where the suites are for the rich and famous, as you can see on the hotels wall of Fame. The nice garden and infinity-pool are situated along the Bosporus: nice cool breeze and fantastic view.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaipur, India
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 6, 2014

I stayed with this hotel in 2012, and I was expecting same zeal, and wariness this time. But I was terribly wrong, it was a complete waste of money - no warmness in staff, terrible rooms and the only best thing left is the view (Bosphorus) and the Bosphorus Grill restaurant. I do not suggest this property for stay till it undergoes complete renovation.

Stayed April 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPKI, General Manager at Ciragan Palace Kempinski Istanbul, responded to this review, July 8, 2014
Dear Ciragan Guest,
Thank you for taking the time to share your feedback on TripAdvisor following your recent stay.
We deeply regret that we were not able to meet your expectations and are thankful for receiving your feedback, as this is the only way we can truly assess our guests’ needs, and continuously improve the luxury service we aim to provide. Please rest assured that we have taken note of your comments, which we regard as very serious, and would like to discuss them with you in detail at your convenience if you could, when you have the time, kindly contact our Hotel Manager, Mr. Leon Baum directly at (leon.baum@kempinski.com) referring to this review in the email title.
Thank you once again for your constructive feedback.
We wish you a nice day,
Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
116 reviews 116 reviews
50 hotel reviews
Reviews in 46 cities Reviews in 46 cities
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed July 4, 2014

I stayed here for 3 nights while at the hotel for a work conference. The hotel was very expensive- a simple room service breakfast of muesli and toast was $40! The hotel is looking a bit worn and could use a renovation.

The hotel is walking distance from restaurants and shops. I was pleased with the service in general.
The grounds are beautiful. Lovely views!

Stayed May 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPKI, General Manager at Ciragan Palace Kempinski Istanbul, responded to this review, July 8, 2014
Dear Ciragan Guest,
Thank you for taking the time to share your review regarding your recent stay with us.
We have taken note of your constructive feedback. Please be assured that your comments have been immediately shared with the appropriate departments for immediate improvement and we would like to discuss them with you in detail at your convenience if you could kindly contact our Hotel Manager, Mr. Leon Baum directly at (leon.baum@kempinski.com) referring to this review in the email title.
Together with my team, I hope to welcome you back soon again, and provide you the finest Turkish hospitality here at the Ciragan Palace Kempinski Istanbul.
Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ciragan Palace Kempinski Istanbul

Address: Ciragan Caddesi 32 | Besiktas, Istanbul 34349, Turkey
Phone Number:
Location: Turkey > Istanbul
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Istanbul
#31 Luxury Hotel in Istanbul
#31 Family Hotel in Istanbul
#32 Romantic Hotel in Istanbul
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Ciragan Palace Kempinski Istanbul 5*
Number of rooms: 313
Official Description (provided by the hotel):
The Cıragan Palace Kempinski Istanbul offers the ultimate in luxury and glamour of a genuine Ottoman Palace with its 313 rooms including 22 suites in the hotel and 11 suites in the historical Palace. This 5-star luxury Imperial Palace hotel is located on the shores of the magnificent Bosphorus overlooking the ancient city of Istanbul, provides a one-of-a-kind experience with its historical ambiance and excellent Kempinski service. ... more   less 
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Also Known As:
Ciragan Palace Kempinski Istanbul Hotel Istanbul
Ciragan Palace Kempinski Hotel Istanbul
Istanbul Ciragan Palace Kempinski
Kempinski Istanbul

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