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“Lovely Hotel. Close To Taksim Square” 4 of 5 stars
Review of Divan Istanbul

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Divan Istanbul
5.0 of 5 Hotel   |   Asker Ocagi Caddesi No:1 | Sisli, Istanbul 34367, Turkey (Şişli)   |  
Hotel amenities
Ranked #116 of 955 Hotels in Istanbul
London, United Kingdom
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
“Lovely Hotel. Close To Taksim Square”
4 of 5 stars Reviewed 1 week ago

I like this hotel. It's close to Taksim Square and you can walk there in less than 5 minutes. Pretty much just across the road. Room is lovely and the bed is extremely comfortable for me. The room that I had had partial view of the Bosphorus which was a plus. They use Molton Brown toiletries. Love it. I had to bag them when I left! Haha :)

  • Stayed December 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagement2014, Ön Büro Müdürü at Divan Istanbul, responded to this review, 1 week ago
Warm greetings from Divan Istanbul!
Thank you very much for taking the time to write about your experience at Divan Istanbul. We really appreciate your excellent feedback. We are passionate about exceeding our guests' expectations and we are so delighted to hear that you were well taken care of by our colleagues.

We are honored that you choose Divan Istanbul and we look forward to welcome you again.
Yours sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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339 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
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  • Danish first
  • English first
  • French first
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  • Norwegian first
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  • Spanish first
  • Turkish first
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English first
St. Andrews, United Kingdom
Top Contributor
83 reviews 83 reviews
27 hotel reviews
Reviews in 39 cities Reviews in 39 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Located close to other international hotels, a 45 minute journey from the airport. Rooms are comfortable, clean, quiet, with facilities as expected. Bathroom has a very good shower but no bath. The restaurant service is variable but with a good menu. Overall scores 4, but only just.

Stayed January 2015, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagement2014, Ön Büro Müdürü at Divan Istanbul, responded to this review, 1 week ago
Thank you for very much for your review. We are so happy to hear that you enjoyed your stay at Divan Istanbul.
We strive to deliver genuine hospitality from the heart and we are so please to hear our staff was able to provide you great overall service.
We hope to welcome you back in the near future.
Sincerely;
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great location!
Istanbul is not a great city in the winter. Especially not when it is snowing the whole week!
But I needed to go there regarding a charity we support.
We chose the Divan after a friend of us stayed there and enjoyed it.
The bar area is cozy. and I could hold quite meetings there.
The breakfast buffet is so rich! I needed to restrict myself from tasting more and more filled olives and amazing pastries.
The spa is welcoming. What a better treatment than a Turkish Hammam ...
The security in the hotel is superb. As an American- it is so important when traveling these days.
When I left - I promised to come again. I will.
In the much friendlier summer.

Room Tip: I had a corner room on a high floor - nice to see the snowed Istanbul from above.
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  • Stayed January 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagement2014, Ön Büro Müdürü at Divan Istanbul, responded to this review, 2 weeks ago
Thank you very much for your nice comments.
We are glad that we were able to provide quality service and fulfil your every desire during your stay with us.
We are looking forward welcoming you back at Divan Istanbul soon.
Sincerely;
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dxb
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I have just spent 5 night in this hotel. we had 5 rooms .

quiet far from taksim, not less the 15-20 minutes walking distance.

it was raining and snowing but the staff didn't bother to provide us with umbrellas but they did for Turkish people .

only 1 person in the concierge , you had to wait 20 minutes to ask a question.

first of all we were given room on the main road although located on the 6th floor was extremely noisy and couldn't enjoy the cold breeze.

No wifi although we were promised that we will get it .

pillow was horrible, woke up every day with a stiff shoulder.

every day we had to ask to be given water .

the rooms on reality are very dull, not like what you see in the web site . furniture nothing like a 5 star, it was equipped with electronic switched for the DND , doorbell, and the curtains, but our curtain was ripped from the first night we informed the hotel , until we left no body bothered to pass by and have a look. !!!! sunshine was direct on our eyes, but because it was winter it took a while .

breakfast was a Chios, an omelet will take 40 minutes ! you have to ask few time for beverages to be served . and lets not forget the very short tempered staff . very rude at some points, the last two days they opened the sitting area close to the restaurant to accommodate the rest of the guest waiting to find a table .

food variety was limited and no healthy options at all,, no gluten free items . so after two days it gets boring.

I don't recommend this hotel and wont stay here again.

Room Tip: don't stay here
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  • Stayed December 2014, traveled with family
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagement2014, Ön Büro Müdürü at Divan Istanbul, responded to this review, 2 weeks ago
Thank you for reviewing Divan Istanbul. We would like to sincerely apologize for the difficulties encountered during your stay. Service is our priority and please be assured that your comments will be conveyed accordingly to our colleagues.
I will be more than delighted to talk to you personally about this issue. Would you please provide us your contact information via e-mail at tuba.atıs@divan.com.tr at your earliest convenience?
We hope that you will give us another opportunity to show you the service we are known for and to experience again Divan Istanbul.
Sincerely;
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kochi (Cochin), India
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Divan in Istanbul is a professional place for stay. We found the property very useful and centrally located. Texim Square - the centre attraction of the city is only walking distance. Rooms are reasonably convenient and comfortable. Good breakfast. Choose other food considering cost and stuff. Service is super and sometimes you need to wait little longer time to get desired services.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagement2014, Ön Büro Müdürü at Divan Istanbul, responded to this review, 4 weeks ago
Warm greetings from Divan Istanbul!
Thank you very much for taking the time to write about your experience at Divan Istanbul. We really appreciate your excellent feedback. We are passionate about exceeding our guests' expectations and we are so delighted to hear that you were well taken care of by our colleagues.

We are honored that you choose Divan Istanbul and we look forward to welcome you again.
Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Top Contributor
261 reviews 261 reviews
80 hotel reviews
Reviews in 87 cities Reviews in 87 cities
119 helpful votes 119 helpful votes
1 of 5 stars Reviewed December 18, 2014

For business in Taksim area it is well located. Rooms are very nice, wood paneling, classic, and good infrastructure and facilities.
Location very noisy (Taksim place) - only hope of quiet sleep without earplugs, get a room in the back - the windows are not well insulated.
TOTAL RIPOFF #1: 15 Euros per day for WiFi!! Colleagues and business partners in hotel nearby at similar price get it for free. We know effective cost to hotel for WiFi per guest per day is about 1-2 Euros max, so this is not an Istanbul or Turkey thing this is a "we the management of the Divan want to rip you off thing".
TOTAL RIPOFF #2: you end up paying 35 Euros for a bowl of cereal and a pre-warmed coffee. They usher you into the breakfast area and when you sign the bill they only tell you there is the buffet and that is it. During checkout they kindly inform you that "you could have ordered only single items". Afterwards, and no offer to mitigate the outrageous costs charged with this method.
Bottom line: this fleecing the customer happens by design!
A hotel is more than nice rooms, good facilities and good food. Fair, reasonable pricing and customer friendliness are at least as important, in this case so much so, that the total rating is terrible, and this feedback is to give them a chance to improve.

Stayed December 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagement2014, Ön Büro Müdürü at Divan Istanbul, responded to this review, 4 weeks ago
Thank you for reviewing Divan Istanbul. We would like to sincerely apologize for the difficulties encountered during your stay. Service is our priority and please be assured that your comments will be conveyed accordingly to our colleagues.
I will be more than delighted to talk to you personally about this issue. Would you please provide us your contact information via e-mail at tuba.atıs@divan.com.tr at your earliest convenience?
We hope that you will give us another opportunity to show you the service we are known for and to experience again Divan Istanbul.
Sincerely;
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Senior Contributor
43 reviews 43 reviews
36 hotel reviews
Reviews in 34 cities Reviews in 34 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed December 16, 2014

I have stayed at the Divan several times. The rooms are good, clean and comfortable. Tea and coffee in rooms. TV CNN and BBC World, BBC Entertainment, Nat Geo in English. Down side is the air-con. I always find it too hot. Ask reception to have a room at 22C, the coldest available. Breakfast is good but other food I found variable. Good gym and pool ( take a swim cap), good steam room (all free). Spa treatments extra. Taxi about £5 to the marina with plentiful restaurants. Allow an hour to get to European Istanbul.

Stayed December 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagement2014, Ön Büro Müdürü at Divan Istanbul, responded to this review, December 18, 2014
Thank you for reviewing Divan Istanbul. We would like to sincerely apologize for the difficulties encountered during your stay. Service is our priority and please be assured that your comments will be conveyed accordingly to our colleagues.
I will be more than delighted to talk to you personally about this issue. Would you please provide us your contact information via e-mail at tuba.atıs@divan.com.tr at your earliest convenience?
We hope that you will give us another opportunity to show you the service we are known for and to experience again Divan Istanbul.
Sincerely;
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Divan Istanbul

Address: Asker Ocagi Caddesi No:1 | Sisli, Istanbul 34367, Turkey
Location: Turkey > Istanbul > Şişli
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #116 of 955 Hotels in Istanbul
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Divan Istanbul 5*
Number of rooms: 191
Official Description (provided by the hotel):
Divan Istanbul has 41 Standard Rooms, 108 Deluxe Rooms, 40 Premiere Rooms and 2 Presidential Suites, totally 191 guest rooms, each with a sense of spacious elegance, tasteful and modern Turkish-style furnishings, comfort, quality service and a cozy, contemporary atmosphere. ... more   less 
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