For business in Taksim area it is well located. Rooms are very nice, wood paneling, classic, and good infrastructure and facilities.
Location very noisy (Taksim place) - only hope of quiet sleep without earplugs, get a room in the back - the windows are not well insulated.
TOTAL RIPOFF #1: 15 Euros per day for WiFi!! Colleagues and business partners in hotel nearby at similar price get it for free. We know effective cost to hotel for WiFi per guest per day is about 1-2 Euros max, so this is not an Istanbul or Turkey thing this is a "we the management of the Divan want to rip you off thing".
TOTAL RIPOFF #2: you end up paying 35 Euros for a bowl of cereal and a pre-warmed coffee. They usher you into the breakfast area and when you sign the bill they only tell you there is the buffet and that is it. During checkout they kindly inform you that "you could have ordered only single items". Afterwards, and no offer to mitigate the outrageous costs charged with this method.
Bottom line: this fleecing the customer happens by design!
A hotel is more than nice rooms, good facilities and good food. Fair, reasonable pricing and customer friendliness are at least as important, in this case so much so, that the total rating is terrible, and this feedback is to give them a chance to improve.
- Official Description (provided by the hotel):
- Divan Istanbul has 41 Standard Rooms, 108 Deluxe Rooms, 40 Premiere Rooms and 2 Presidential Suites, totally 191 guest rooms, each with a sense of spacious elegance, tasteful and modern Turkish-style furnishings, comfort, quality service and a cozy, contemporary atmosphere. ... more less
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