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“Fabulous” 5 of 5 stars
Review of InterContinental Istanbul

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InterContinental Istanbul
5.0 of 5 Hotel   |   Asker Ocagi Cad 1 | Taksim, Istanbul 34435, Turkey   |  
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Ranked #145 of 979 Hotels in Istanbul
Certificate of Excellence 2014
Lyon, France
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
“Fabulous”
5 of 5 stars Reviewed September 26, 2013

I stayed ten days at the intercontinental, it was great stay, sea view suite, calm and the staff is helpful and smiley, good breakfast, nice spa and gym, well equipped IT room scan, printer the internet is good, 1 minute from Taksim square, close to shopping and food restaurants, but, the area is quite expensive
I recommend this hotel to those who likes luxurious stays and those who can afford its expenses

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria Y, Guest Relations Manager at InterContinental Istanbul, responded to this review, September 28, 2013
Dear Valued Guest,

Thank you very much for staying with us and sharing your feedback after your recent stay with us.
We appreciate the time you have spent to share that you enjoyed your stay with us.
Once again thank you again for your comments here – it was great to have you staying with us.
Please keep us informed about your stays with us and we will keep moving from good to great hotel, which our guests love.

With best regards,
Victoria Yildirim
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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947 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (188)
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English first
Dubai, United Arab Emirates
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 24, 2013

This was my 4th trip to Istanbul but my first stay at the Intercontinental. The reception staff and the concierge were helpful to the extent I asked them for assistance but they were not particularly welcoming or friendly. The friendliest people I encountered were from housekeeping.

I had requested a quiet, double room but I was assigned a room which overlooked the main road and had 2 single beds. I was then moved to a different room overlooking the park which also had 2 single beds. I was offered a double room on a smoking floor which I declined.

There is free wireless 512mpb which was acceptable but was slow.

Breakfast was acceptable but for that price I have had much better elsewhere in Istanbul. There was a significant charge to upgrade to access their business suite whereas Swissotel gave me free upgrades.

I probably would not stay there again.

Room Tip: If you request a quiet room - they interpret this to mean a room not near the lifts without taking a...
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  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria Y, Guest Relations Manager at InterContinental Istanbul, responded to this review, September 28, 2013
Dear Valued Guest,

We would like to take this opportunity to thank you for your continued Loyalty and comments in relation to this review.
We greatly appreciate the time you have taken to bring this matter to our attention. Please accept our sencire apologies regarding any inconveniences about your room. Your feedback is a vital part of our business and it is through your comments that we are able to improve the service we offer guests at InterContinental Istanbul.
Please be assured that your another comments regarding internet and breakfast have been passed on to the appropriate department
We look forward to the pleasure of welcoming and serving you again at InterContinental Istanbul.

Warm Regards,
Victoria Yildirim
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tehran, Iran
Top Contributor
60 reviews 60 reviews
21 hotel reviews
Reviews in 15 cities Reviews in 15 cities
185 helpful votes 185 helpful votes
5 of 5 stars Reviewed September 23, 2013

Just a walk away from taksim square, intercontinental brings you peace of mind and tranquility while you are in Istanbul. The pool is great and open air. The sauna and steam bath is perfect. You can also enjoy the Turkish hammam. Don't forget to view Istanbul from the toppest floor even if you don't use the restaurant. You can walk down to the sight seeing in five minutes. Cevahir shopping mall is 20 minutes walk away. Metro stop is just 150 meters in Gizi park. The lobby is vast and modern. The rooms are large enough for 3 people to stay. All is great.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria Y, Guest Relations Manager at InterContinental Istanbul, responded to this review, September 24, 2013
Dear Valued Guest,

Thank you very much for staying with us and sharing your feedback after your recent stay with us.
We appreciate the time you have spent to share that you enjoyed your stay with us, in particular our Spa, pool area and service in the hotel.
Once again thank you again for your comments here – it was great to have you staying with us.
Please keep us informed about your stays with us and we will keep moving from good to great hotel, which our guests love.

With best regards,
Victoria Yildirim
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sharon, Connecticut
Top Contributor
65 reviews 65 reviews
14 hotel reviews
Reviews in 27 cities Reviews in 27 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 22, 2013

We chose this hotel for our first trip to Istanbul on a recommendation from friends. We are so glad we stayed here. The room was beautiful, clean and had a great view of the Bosphorus. The Concierge was helpful, as was the business center and the reception desk. The Veranda Restaurant was very good as was the breakfasts each morning. We will stay here again if we return.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria Y, Guest Relations Manager at InterContinental Istanbul, responded to this review, September 24, 2013
Dear Valuable Guest,

Thank you very much for your nice review on our hotel. We are more than pleased to learn that you were dilighted with your stay and were happy with our hotel, staff and services rendered to you in InterContinental Istanbul.

We do hope that we shall have the pleasure of looking after you again before long.


Kind regards,
Victoria Yıldırım
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zagreb, Croatia
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 21, 2013

I made a decision to book this hotel based on reviews here, and I took a sea view room. It's all about the view in Istanbul and it's great to see it first thing in the morning. Got a room on a 4th floor, better views on upper floors. The hotel has a central location, it's near the Taksim square. I have to praise the concierge, there is not much that they can't do. The taxis are not reliable in Istanbul, so you can call the concierge and get a "safe" one. That means you're gonna pay the real price and that you'll get where you want. The room and the toiletes are clean and the staff is very kind. The bed is very comfortable. Breakfast pretty good too. We got daily 4 small bottles of water free. There is a great bar on the top, it's a must see. The view is amazing!
The only unpleasant thing was that we heard the noise of the construction work all night long. But there is no problem falling asleep if you go sightseeing all day :).

Room Tip: Sea view definitly!
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria Y, Guest Relations Manager at InterContinental Istanbul, responded to this review, September 24, 2013
Dear Valued Guest,

We would like to take this opportunity to thank you for your kind feedback and comments in relation to this review.
We are delighted to hear that you were happy with our hotel and services, rest assured that your comments will be shared among our whole team and management and read with pride.
Once again, thank you for your kind observations and review recommendations. We look forward to the pleasure of welcoming and serving you again at InterContinental Istanbul.

Warm Regards,
Victoria Yildirim
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
vancouver, BC
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed September 19, 2013

We stayed here for three days in early September. The hotel is nice except we woke up with bites all over our legs in the morning after our second nights sleep. I told guest relations and they moved us to a suite - very nice. We needed two separate beds so they brought a rollaway for my friend. We went to sleep and she couldn't sleep because there were four slats missing in the bed and she ended up in a U shape as the bed caved in around her. She was fed up and at 4:00 am she went to the front desk to show them the picture she had taken. They replaced the bed and she slept from 4:30 until 6:00 when we had to get up for our tour. The hotel bought us each a soft drink in the lounge, gave us a box of chocolates, and a free ride to the airport. It was all nice but I was expecting a discount on the room after the bites and the inconvenience my friend experienced with the bad bed. I don't think I will stay here again.

They said they had the room checked out by the exterminator and they couldn't find anything. I have never had bites like these before and both of us got them.

  • Stayed September 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Istanbul, responded to this review, October 6, 2013
Dear Swhitevancouverbc,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 17, 2013

Its located next to the infamous Gezi Park and overlooking the Bosphorus as well as the busy and historical Taksim square. So the view from the room is breathtaking and since the location is very near to Taksim square the authentically turkish eateries, shopping and cafes are just a stone throw away from the hotel building. The breakfast buffet is quite well spread and the staff are friendly too. Maybe some of them could work a little bit more on their English then it would have been simply prefect. The room is clean and the housekeeping keeps it clean most of the times. Love this hotel because of its location and the view. Would definitely make a come back.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria Y, Guest Relations Manager at InterContinental Istanbul, responded to this review, September 20, 2013
Dear CheHasnadi,

We would like to take this opportunity to thank you for your kind feedback and comments in relation to this review.

We are delighted to hear that you were happy with our hotel and services, rest assured that your comments will be shared among our whole team and management.
Once again, thank you for your kind observations and review recommendations. We look forward to the pleasure of welcoming and serving you once again at InterContinental Istanbul.

Warm Regards,
Victoria Yildirim
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Istanbul

Address: Asker Ocagi Cad 1 | Taksim, Istanbul 34435, Turkey
Phone Number:
Location: Turkey > Istanbul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#45 Business Hotel in Istanbul
#90 Romantic Hotel in Istanbul
#92 Luxury Hotel in Istanbul
#108 Family Hotel in Istanbul
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Istanbul 5*
Number of rooms: 390
Official Description (provided by the hotel):
Five-star ambiance at Istanbul's one of the best address and in the heart of the city. InterContinental Istanbul is the ideal base from which to explore this Ottoman capital city's endless historic sites, museums, restaurants, clubs and shops. Located in Taksim,commanding stunning views of the Bosphorus,Taksim,Skyline of Istanbul and the Blue Mosque,the hotel is in a short walk from Dolmabahce Palace and Lutfi Kirdar Congress Hall. Our attentive staff will also point out your desired places. ... more   less 
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Also Known As:
Intercontinental Istanbul Ceylan Hotel Istanbul

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