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“Top location” 5 of 5 stars
Review of The Magnaura Palace

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The Magnaura Palace
4.0 of 5 Hotel   |   Dalbasti Sok No 13/1 | Sultanahmet, Istanbul 34122, Turkey   |  
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Ranked #21 of 900 hotels in Istanbul
Bratislava, Slovakia
1 review
“Top location”
5 of 5 stars Reviewed November 9, 2013

The hotel is quite new, has a top location only few steps from the square with Hagia Sophia and Blue Mosque. The staff (especially Yosuf and Aidin) were excellent. very helpful, ready to give you tips and help you with whatever you need. e.g. we needed to print tickets and boarding passes - no problem, called a taxi, called into a restaurant if a table is free...
we stayed only 3 nights but it was a plenty of time to see all we wanted. the first night we stayed in a standard room 303 on the third floor, as I have read reviews before, that it is just below the breakfast terrace I told them I don't want the room as it will be too noisy, but they assured me it is a good room and if I find it too noisy they will change it. honestly I heard the staff preparing the breakfast but it wasn't that noisy as I have read, still the hotel wasn't that full so I suggest in high season it might get annoying. unfortunately the shower was leaking so they had to give us a new room, they upgraded us to a deluxe room on the first floor.
each floor has around 6 rooms and with 3 floors the hotel is rather small, but comfortable. in the room you have everything (hairdryer, safe, bath utilities, slippers), if a bath robe would be added it would be top. the standard room has a adequate size, some might find it too small. breakfast is served till 10.30 so when on vacation you are happy about it :) view from the roof terrace was marvelous, another positive thing is the English knowledge of staff.

Room Tip: check the home page of the hotel, they have a 360 view. don't expect great view as only 2 rooms...
See more room tips
  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magnaura P, Owner at The Magnaura Palace, responded to this review, November 20, 2013
Dear Tanulienka,

Thank you for taking time to write review and share your experince.
Looking forward to welcoming you again.

Mehmet Ataş
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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270 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Dhahran, Saudi Arabia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 8, 2013

A stylish and well managed hotel with a home-like atmosphere. Excellent location just a few minutes walk from the the Blue Mosque, Hagia Sophia museum and Topkapi Palace. The rooms were cosy, comfortable and equipped to the highest standards. I was very impressed with the free upgrade to a sea-view room , and with the Lokum , flowers and petals decorating my bed every evening by the hotel staff. A delicious Turkish-style buffet breakfast was served in a roof-top terrace with breathtaking views of the Bosphorus. The staff were all warm and extremely helpful, they added a distinctive charm to the ambience of the hotel(Particularly Doğuş and Muammer). Being a frequent visitor to Istanbul, I can say that this hotel is by far my favorite :)

Room Tip: Choose a Third-floor room with a sea-view terrace <3
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  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magnaura P, Owner at The Magnaura Palace, responded to this review, November 9, 2013
Dear QueenGhada,

Thank you for your comments you have shared here.It was pleasure to welcome you in our hotel.
Looking forward to your next trip.
Best Wishes,

Mehmet Ataş
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 7, 2013 via mobile

This was my fifth time at this hotel. I have brought my mother and sister here on two occasions. For trips to Istanbul I couldn't ask for more....I am able to enjoy all the major attractions, shopping in grand bazaar and strolling the quaint streets , shops and restaurants. In between its easy to cone back to the hotel and rest .. Have some mont tea and chat with the friendly staff. It is also wonderful to relax on the roof terrace anytime of the day and be mesmerized by sea views.

The rooms are charming, the toiletries are great and you feel relaxed in the atmosphere. The interior design is done by the owner Mehmet who travels all over turkey to collect art for the boutique in the hotel.

The staff is extremely helpful and gracious -- I highly recommend this hotel to anyone passing through Istanbul!!!!

I travel through Istanbul for business and plan to return there....the service is consistent !!!

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magnaura P, Owner at The Magnaura Palace, responded to this review, November 9, 2013
Dear Adaline,

Thank you for taking time to share your experience here with other people .
Looking forward to your next trip to Istanbul.

Best,

Mehmet Ataş
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Top Contributor
96 reviews 96 reviews
74 hotel reviews
Reviews in 78 cities Reviews in 78 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed November 5, 2013

We stayed at The Magnaura Palace for 5 nights. Everything about this hotel deserves a gold star and the service level of the staff deserves 5 gold stars. We were having a package shipped from the US to be picked up in Istanbul - we were told in the US the package would be delivered to Istanbul in 3 - 5 business days - what they did not tell us was just because it was delivered to Istanbul does not mean it was being delivered to us at the hotel within that period. Thanks to the diligent efforts of Dogus and Arben we managed to get the package out of customs and the post office the day before we flew out. We would never have managed this with out their help. Arben is my hero spending 1 and 1/2 days of his personal time basically tracking down the package with me between the post office, the airport and the post office; and then managing to talk the post office into going into the bowels to look for my package amongst the million other packages. Thank you Arben.
On top of that - the room was very nice. The hotel is new and we booked a Deluxe Double Room with Sea View. The room was a little smaller than it looked in the pictures but it was clean and nicely decorated. The breakfast in the morning was also very good - with a variety of items and choices. The location, in the middle of the Sultanahmet District, 1/2 block from the Blue Mosque and Square could not have been better. Overall excellent hotel and good value for your money,

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magnaura P, Owner at The Magnaura Palace, responded to this review, November 9, 2013
Dear LLHGEG,

It's a big plesure to hear that you enjoyed your stay here in our hotel.Let me take this opportunity to thank you for your coment!
Wish you good luck,

Mehmet Ataş
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 5, 2013

This was our third trip to Istanbul but our first staying in Sultanahmet. The Magnaura Palace was very central to all the sights but we felt disappointed with the standard of accommodation for the price we were paying. The rooftop restaurant was nice and service was good.
When I asked advice from the owner of the hotel about a Hammam I had read about he discouraged me from going there and instead recommended another one. I asked at the tourist information about which Hammam to go to and was advised that the one I had been recommended by the Hotel was very expensive.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magnaura P, Owner at The Magnaura Palace, responded to this review, December 6, 2013
Dear guest,

Thank you very for staying at our hotel also thank you for writing review at tripadvisor.

You were aware of the room rates prior to booking, there is not much to explain in regard to price. The Magnaura Palace Hotel is a high end boutique hotel in the center of Istanbul's famous sites.

I am sorry that you were not pleased with my hamam recommendation. Tourist Information Kiosks will usually recommend you to very commercial, touristy establishments that lack authenticity.
My self and guest included prefer the hamam that I recommended due to its cleanliness and excellent customer service. You are welcome to visit any hamam of your choice. After all it is your holiday and you make desicion about this kind of things.

I have lived 12 years away from home, ( New York , San Francisco , Chicago and Dallas) and I have learn alot about costumer service. I worked at Book Store called BORDERS for 5 years and 3 years at MUSEUM OF ART AND DESİGN AT NEW YORK CİTY.

What I learn there , is : COSTUMER SERVİCE.
I work 15 hours a day at the hotel to ensure that our guests are getting the best.

We take pride in our customer service.

Thank you,

Kind regards,

Mehmet Atas

OWNER
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Reston, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 2, 2013

My wife and I spent four nights at the Magnaura Palace. Several things stood out:

1. The quality of service is exceptional--as good as any place we've stayed in the world. Every member of the staff went out of his or her way to make us feel welcome at the hotel and comfortable in their city. They truly believe in investing time and energy in their guests.

2. The room--we had a corner suite that was well worth the small extra cost--was quiet, comfortable, and had an excellent view of the Sea of Marmara (as well as some interesting graffiti on the adjacent rooftops.) On the evening of Republic Day we brought a picnic dinner to their rooftop terrace and watched the fireworks miles away over the Bosphorous.

3. The location in the Sultanahmet district, a few hundred meters from the Blue Mosque, was perfect. You can reach many historic locations (e.g., Topkapi Palace, Hagia Sophia, Basilica Cistern) by walking only a few minutes. The tram line is nearby and, while crowded during rush hour, is an inexpensive and convenient way to get around.

4. The art in the hotel and in the cafe/art gallery next door was impressive. The owner of the hotel, Mehmet Ataş, also owns an interior design business that commissions local artists to do contemporary interpretations of traditional Turkish and Ottoman art. Some of it is quite stunning and a far cry from the kitsch sold in most of the neighborhood shops that cater to tourists.

The prices at the Magnaura Palace are quite fair, but it's the service and attitude of the staff that stand out. We look forward to returning.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magnaura P, Owner at The Magnaura Palace, responded to this review, November 9, 2013
Dear Lawrence,
It's very nice to read your review,I appreciate.Than you very much for sharing your experience here with other tripadvisor members.
Give us one more chance to welcome you here once more.
Best Wishes,

Mehmet Ataş
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United Kingdom
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 24, 2013

I loved staying at this hotel as it was a lovely place and the staff were extremely professional and friendly. They were very welcoming and their knowledge is exceptional, as they were very helpful with any queries and helped to plan trips. The hotel itself is beautiful and its location is superb with major sites in view such as The Blue Mosque. The rooms were lovely, clean and comfortable all the things you look for in a perfect trip. Overall, I enjoyed this trip, the hotel is definitely a treat to stay in and I definitely recommend it. The hotel owner Mehmet was lovely a real help and the staff were amazing as they always had places to tell you to visit and they were extremely polite such as Yusuf who helped us and looked after us during his night shift. I look forward to visit again thanks.

Stayed September 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magnaura P, Owner at The Magnaura Palace, responded to this review, October 26, 2013
Dear Sweetsummer13,

Thank you very much for your nice review.
I hope you give us one more chance to welcoming you here again.

Best Wishes,

Mehmet Ataş
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Magnaura Palace

Address: Dalbasti Sok No 13/1 | Sultanahmet, Istanbul 34122, Turkey
Phone Number:
Location: Turkey > Istanbul
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites
Hotel Style:
Ranked #21 of 900 hotels in Istanbul
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Magnaura Palace 4*
Official Description (provided by the hotel):
The Magnaura Palace Hotel is a newly opened in the heart of historical peninsula. Located steps away from the highlights of Ottoman and Byzantium time [such as Blue Mosque, St Sophie, Topkapi Palace, Hippodrome and Basilica Cistern]We are at your service with our 18 rooms equipped with central heating and air condition systems, direct dial telephone, Satellite TV, sitting areas, writing tables and cupboards as well. We aimed to give you 5 star comfort in a boutique atmosphere. ... more   less 
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