The worst thing that could happen to you which is they take your money but when u arrive they deny room! Yep, I used Hotels.com for my trip to Istanbul and made reservation 15 days in advance. We received 2 emails from Hotels.com, one immediate and another a day before check-in with text "Thanks for using Hotels.com, your booking is confirmed! You don't need to call to reconfirm." The cost were also debited from my card in full. On check in date at Elma Ottoman Hotel, we were denied any room and sent away with refund on a Saturday night in Taksim Square (busy tourist area with no hope of finding a room). We were given full refund and asked to find another place. I will leave it to you to figure out how that feels like.This is exactly how it all happened.
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