This is by far the worst hotel my friends and I have ever stayed in. First af all service, hospitality, and friendliness wise it should not even get one star much less 5. Secondly, we were treated rudely and inappropriately from the moment of our arrival, making us wait at least 40 min to be shown to our rooms. We were a pretty big group and for 2 days (from our all in all 5 days stay), they hadn't entered our corresponding names to room numbers under the pretext of being 'too busy ', which made communication very difficult. Room service and houskeeping are very slow and might end up not bringing what you requested, especially if the request is something as difficult as an iron. Only one receptionist was nice. The rest were horrible and incompetent. The mini bar was empty for our entire stay. Toilet bathroom doors are clear glass, which doesn't give one a sense of privacy especially since their housekeeping staff has the bad taste of walking into a room without knocking first, inspite of the DND sign! The only friendly faces are the ones in the concierge service. The location is 25 min walk from taksim and in a really secluded area! All in all it was my worst hotel experience ever!
- Official Description (provided by the hotel):
- Rixos Elysium Suites Taksim, located in Taksim, at the heart of Istanbul, cradle of civilizations, embodies 130 suite rooms, 68 studio rooms and 2 penthouses, an exclusive Istanbul Lounge restaurant and a bar, along with a SPA and a fitness center, is promising the valued guests a brand new life experience integrated with the vivid energy of the city. ... more less
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