I have never been in a worse hotel ever
The hotel staff are very well trained in making your life miserable, no one there has a sense of hospitality, they are all rude and stubborn.
on our arrival they demanded we pay a huge amount of money as a deposit for any potential consumption from the mini bar knowing that all other expenses as room charges were previously paid. we tried for half an hour to convince the guy to decrease the amount but eventually we ended up paying it in full. To our utter horror and disappointment few hours later and while having the " DO NOT DISTURB'' sign on the room door, a guy knocked on the door and didn't even wait for me to open, he just walked into the room wanting to empty the mini bar. So guys in case you got obliged to be in this hotel dont even think of using the DND sign because i dont think there is anyone who knows what it means.
Steam ironing is apparently not a very popular concept, not only we had to call a gazillion time and beg for them to collect my wife's dress for steam ironing, but when they finally did it was returned after 2 days looking like a cow has been chewing on it, so we had to call a manager to solve this issue.
The breakfast is very poor and very expensive and the servers are slow.
Every time you need to access your room, you need to stand for 10mn trying to rub the key card against the door sensor to open.
The bathroom door (not shower) are transparent resulting in absolutely no privacy.
After our 3rd night, they blocked my friend's key card and accused him of staying at the hotel without paying when he had actually paid the whole amount before checking in and a 1000 euro deposit for the mini bar of course, they kept him stranded outside of his room for more than half an hour trying to convince those bunch of stubborn people to open the door for him so he can at least show them the receipt, to make matters worse they have insulted him and called him a thief.
Hospitality and customer service are not their greatest attributes, nowhere close to five stars treatment.
Not recommended at all, we will never get close to any Rixos in the world.
- Official Description (provided by the hotel):
- Rixos Taksim Istanbul, located in Taksim, at the heart of Istanbul, cradle of civilizations, embodies 130 suite rooms, 63 studio rooms and 2 penthouses, an exclusive restaurant and a bar, along with a SPA and a fitness center, is promising the valued guests a brand new life experience integrated with the vivid energy of the city. ... more less
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