I booked this hotel on Late Rooms and paid 39 Euros for a standard single room. My booking was confirmed on email so never thought anything of it. I arrived late in Istanbul at for 1 night stopover. Grabbing a taxi from the airport at a cost of 50 Turkish Lira and arrived in Sultanahmet the location of the hotel. Firstly I noted it is a difficult hotel to find especially late at night so we drove around for 10 minutes down poorly lit back streets trying to find it.
When I arrived my initial thought was disappointment with the hotel décor but then as I entered things took a turn for the worse. The man on reception had no knowledge of my booking. I produced my email and he said it did not matter because the hotel was full. To cut a long storey short the hotel had rebooked my room and not bothered to notify either Late Rooms or myself of any problems with my booking.
The man on reception was very rude and threatening towards me. Not the customer services you would expect to say the least. He wouldn’t help me find alternative accommodation. Wouldn’t let me use the hotel WIFI it was a terrible experience. I had no choice but to walk out on the street and find another hotel. After 15 minutes I found the Sultan House Hotel which had 1 room double left. I was so happy.
I made Late Rooms aware and they replied to all my emails promptly. I had no problems with them as it was solely the hotels fault. They tried to get answers from the hotel but think they are still waiting. Anyway Late Rooms compensated me for my experience so fair play.
My advice is, If you are thinking of booking this hotel don’t! You have been warned.
- Official Description (provided by the hotel):
- Literally a stone throw away from Blue Mosque, Hotel Blue Istanbul is offering tastefully decorated and comfortable rooms. It is nestled on a small side street of Sultanahmet where you will be away from the hassle of the main streets. Recently built 5 storey building has 16 rooms and 6 of them have stunning view to the sea. All the modern hotel needs and comfort combined with turkish hospitality will be awaiting for you in Hotel Blue Istanbul. ... more less
- Reservation Options:
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