I stayed here with my mom for a week before beginning 4 months of study abroad in Istanbul. The staff was the friendliest staff I have ever encountered in any service industry-- they not only went out of their way to help you figure out plans, directions, etc, but were very easy to talk to. My mother and I would always end up sitting with Erdal, one of the men that works there, and conversing with him before going up to our room. Two of them gave me their contact information after my mother left in case I needed any help during my study abroad months. The rest of the hotel is great as well, but the staff makes this hotel worth the stay!