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“Staff attitude guarantees many happy returns” 5 of 5 stars
Review of Neorion Hotel

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Neorion Hotel
4.0 of 5 Hotel   |   Orhaniye Street No 14 | Sirkeci, Istanbul 34120, Turkey   |  
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Ranked #2 of 944 Hotels in Istanbul
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Staff attitude guarantees many happy returns”
5 of 5 stars Reviewed October 13, 2013

Returning to the Neorion after a morning's exploration of the Old City to find the staff celebrating a colleague's birthday in the foyer with a cake and rousing chorus of 'Happy Birthday' spoke volumes as to why this hotel is consistently Istanbul's number one on TripAdvisor. Having a happy, cohesive team gives any organisation a head start when it comes to delivering great customer service - and this is what we received throughout our five-night stay, right down to accommodating our request for a late check-out to suit our early evening departing flight. Special mention should be made of the housekeeping staff, who kept our room absolutely spotless throughout our stay. For us non-night owls, who found ourselves making lunch the main meal of the day, the offerings from the Neorion's meze table (available until 7pm) provided a tasty and filling enough supper each evening. Unless there is any radical change in the Neorion's approach to looking after its guests (and its staff), it will definitely be our accommodation choice again on any future visit to Istanbul.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sirkecigroup, Owner at Neorion Hotel, responded to this review, October 31, 2013
My dearest guest,
I would like to thank you for your review and it is very nice and important for me to hear that you very much enjoyed your stay.

Such comments motivates us more than anything and shows us we are on the right path.

Kind regards,

Faruk Boyaci
Owner of the Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,111 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (482)
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English first
Houston, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 12, 2013

This hotel is a nice small boutique hotel. Staff are outstanding, customer service is impeccable, and super helpful. I would recommend this hotel everytime, and stay here the next time i visit istanbul.
Hotel is situated in a great location, walking distance to all the great sites.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sirkecigroup, Owner at Neorion Hotel, responded to this review, October 31, 2013
Dear my guest;
It was our great pleasure to host you in Istanbul, in our hotel.

Thank you for sharing your experinces with other people on this very important platform.

Hope to be together again.

Kind regards,

Faruk Boyaci - The Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Villages, Florida
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 12, 2013

We just returned from two nights at Neorion Hotel. The hotel is wonderful. The staff is incredible nice and make you feel at home. The hotel is spotless and in a great location. We walked everywhere. The hotel has a tasty and varied breakfast to please anyone. I recommend this hotel to everywhere. We had a wonderful stay and will return on next trip.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sirkecigroup, Owner at Neorion Hotel, responded to this review, October 31, 2013
My dearest guest,
I am Faruk Boyacı,the owner of the hotel, I would like to thank you for your review about Neorion Hotel on tripadvisor.I appreciate your kind comments.
Accepting you also as a member of Neorion Hotel Family, we will be very happy to host you with the same passion in Neorion Hotel when you come back to Istanbul.
Warm regards from Istanbul,

Faruk Boyacı
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, Florida
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed October 12, 2013

We loved this hotel. No it was not fancy - go to the Four Seasons or Kempenski for that- but the staff was great,service was excellent, rooms were adequate, and comfortable, and the location could not have been better. Near the tram lines, walked to the Bazaar and Spice market , and ferries. Rooftop offers views of the Bosphorous and all the ferries and cruise ships. Lots of restaurants nearby. Have a glass of wine on the roof and look at all the action on the Bosphorous.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sirkecigroup, Owner at Neorion Hotel, responded to this review, October 31, 2013
My dearest guest,
I would like to thank you for your review about Neorion Hotel on tripadvisor.I appreciate your kind comments.
Do not forget us and please contact us if you need any kind of assistance about Istanbul or Turkey.
Hope to see you soon.
Best Wishes from Istanbul Neorion Hotel Family
Faruk Boyacı
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
vermont
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed October 10, 2013

We stayed here for one night before our cruise. It was a mistake, should have stayed 3 or more. This hotel is better than the reviews and I can see why it is the number one on Trip Advisor. The staff couldn't be nicer, the hospitality and drinks were great. The view from the roof was incredible, I even went up there at 6:30 am to see the sun rise and the cruise ships coming in to port. The trolley was right on the corner as was restaurants and stores. It was a short walk to the Palace through the park. The Grand bazaar was 10 minutes away also. Take advantage of the cash discount and let them make the transfer arrangements from the airport. Go there, you wont be sorry!

Room Tip: ask for a room on top floor for a good view
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sirkecigroup, Owner at Neorion Hotel, responded to this review, October 31, 2013
My dearest guest,
I would like to thank you for your review about Neorion Hotel on tripadvisor.I appreciate your kind comments.
Do not forget us and please contact us if you need any kind of assistance about Istanbul or Turkey.
Hope to see you soon.
Best Wishes from Istanbul Neorion Hotel Family

Faruk Boyacı
Owner of the Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redhill
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 10, 2013

I stayed 4-7th October, as part of a large group of 9 females (not for the feint hearted!) On arrival there were several problems with our room allocations....but the staff could not have been more helpful and accommodating. I would not hesitate to return to Hotel Neorion and thoroughly recommend it to anyone of any category: couples, families etc etc. Due to the initial mix-up on arrival, between us we viewed 4-5 different rooms types and they were all superbly appointed, spotless clean and frankly I don't think you could beat it - excellent value. Included was a really lovely breakfast...with everything you could wish for and very good service. There is also a free mezze, from 1pm until quite late in the afternoon, which is also quite extensive and very fresh - really handy if you need to pop back in between sight seeing and just need something light to eat. Complimentary water in the rooms, delicious turkish delight and great selection of toiletries.
The hotel is perfectly located - walking distance to most of the top 10 attractions and situated in a vibrant and safe part of town. Within easy access to the tram which is the most economical and best way to travel (buy a travel card and top-up as needed). Don't forget to make time to catch a ferry on the Bosphorous - walk under the Galata Bridge, where the locals gather and eat freshly seared fish, cooked in front of you from the open grill on boats. Yum!
The staff at Hotel Neorion are all really helpful and knowledgeable - nothing is too much trouble and I am not surprised that it has consistent and excellent reviews - they really deserve it.
NB: There is also a great terrace - unfortunately we had bad weather so didn't benefit from using this but I can imagine how lovely it would be if the climate had been kinder - lots of comfortable seating, some loungers - would have loved to see the sun set.....next time.

Room Tip: Nice to get a room with a balcony but as mentioned, all the rooms are excellent.
See more room tips
  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sirkecigroup, Owner at Neorion Hotel, responded to this review, October 11, 2013
My dearest guest,
I am Faruk Boyacı,the owner of the hotel, I would like to thank you for your review about Neorion Hotel on tripadvisor.I appreciate your kind comments.
Accepting you also as a member of Neorion Hotel Family, we will be very happy to host you with the same passion in Neorion Hotel when you come back to Istanbul.
Warm regards from Istanbul,

Faruk Boyacı
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 9, 2013

It was by chance that I booked this hotel BEFORE reading the reviews. How wonderful it turned out to be !

We arrived early morning in Istanbul and the airport transfer was a breeze. When we arrived at the hotel, we were given the room straightaway and full breakfast. They didn't even ask for my credit card details. The hotel was not big but very cosy and the staff who attended to us, Hakan, was very polite and friendly. When we went into the hotel, it was very clean, pleasnt and a small balcony facing the tram way. There was even a personal letter to welcome us by the owner, Faruk.

Breakfast was great with a full variety of jams, bread, honey comb, cheese and all. It wasn't on the terrace as the weather was cold. However, we could go up to the terrace anytime especially suring sunset. It views the Bosphorus and Suleymani Mosque and Spice Bazzar area.

The hotel is in between Sirkeci tram and Gulhane. However, you can still talk a 10 mins walk to Topkapi and Sultanahmet area. I personally like this area as it is slightly away from the busy streets of Sultanahmet.

As our flight were late in the evening, the hotel allowed us to stay in our rooms even after official check out time without extra charge. This is what I call excellent service. We would like to thank all the staffs in the hotel, Sirin, Ceyda, those who served us during breakfast, the excellent housekeeping team (who always topped up our turkish delights in the room), and the rest whom I didn't get their names.

A strong recommendation to all.

Room Tip: I assume rooms with balcony are bigger. I stayed on the 4th floor and it was facing the tramline. It...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sirkecigroup, Owner at Neorion Hotel, responded to this review, October 11, 2013
My dearest guest,
I would like to thank you for your review about Neorion Hotel on tripadvisor.I appreciate your kind comments.
Do not forget us and please contact us if you need any kind of assistance about Istanbul or Turkey.
Hope to see you soon.
Best Wishes from Istanbul Neorion Hotel Family
Faruk Boyacı
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Neorion Hotel

Address: Orhaniye Street No 14 | Sirkeci, Istanbul 34120, Turkey
Phone Number:
Location: Turkey > Istanbul
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 944 Hotels in Istanbul
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Neorion Hotel 4*
Number of rooms: 53
Official Description (provided by the hotel):
Neorion Hotel is at the very center of Istanbul's history and culture, ancient and modern. Named for Byzantium's grand port (see the map) on the Golden Horn, it welcomes visitors from around the world just as the port did in the great days of Constantinople. Neorion is more than a comfortable travelers' refuge in the heart of the city. It was conceived and designed to honor and reflect all of the cultures who have enriched the city and its empires. To stay here is to learn and enjoy the cultures, cuisines, arts and traditions of all the travelers who have come before you.The hotel's 53 guest rooms and suites bring the past to life, with all modern comforts. The swimming pool, Turkish bath, massage spa, cultural library, and museum-quality decorative arts are supplemented with complimentary fine arts musical performances, cuisine demonstrations and cultural events exclusively for hotel guests. Stay with us! Experience all of Istanbul, ancient and modern, right where you live, and just outside our door. ... more   less 
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