We arrived on a Friday night with a printed email confirmation of our booking made months in advance. Nevertheless the staff dismissed us claiming that an email was sent to us a week ago cancelling our reservation. (Obviously,we never received such email and don't believe it was ever sent). The staff was completely unwilling to help us find another hotel and almost tried to ignore our presence in the lobby. Eventually we managed to find another hotel ourselves (but this was both difficult and stressful on a Friday night in Istanbul). Our advise: Avoid SURA. They have no integrity or sense of service and honesty!
- Official Description (provided by the hotel):
- Sura Hotel is located in the Sultanahmet district,which still protects their authentic historical beauty all through the challenging years.The 60 innovative designed rooms and suites,welcomes you with the latest features in comfort and style for our guest's. Each place reflects fresh and contemporary style.This pure luxury hotel allows its guests a chance to discover the glorious historical places such as Topkapi Palace,Blue Mosque, Hagia Sophia and Grand Bazaar ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Hotels.com, Cheap Tickets, Agoda, Despegar.com, Travelocity, HotelTravel.com, Odigeo, TripOnline SA and Tingo so you can book your Sura Hotel & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.