We found a friendly welcome at the reception desk when we arrived, and it went on from there. All the staff are really friendly and helpful, and they each know just what they have to do and get on with it cheerfully. They are specially good with children. The rooms are full of character and quite different, but each is prepared and maintained to the same high standard. There are complimentary refreshments constantly available in the lounge, and a charming courtyard with lovely trees and flowers. Breakfast is a delight, and just as relaxed as everything else. Nino, if you are reading this, thanks to you and your colleagues for everything! A home from home in the heart of the old city, just a stroll away from top attractions like the Grand Bazaar, the Blue Mosque, etc. We'll come back!