Three Apples lists its address as Kocatepe Mah, Duvarci Adem Sok, which is just off the main road a block from Taksim square. When we arrived late at night, the front desk first required us to pay before really even exchanging niceties, let alone letting us see our room (which was unlike all the other places we stayed at in Turkey during our 10 day stay). The staff were curt and seemed more concerned about getting payment from us than making sure we had a pleasant stay. We were then led to our room which was not in the main building, but in fact five blocks away. We are three young petite girls. We did not feel comfortable being led down a dark street several blocks away from the posted address, when nothing in our reservation or on the hotel's listings on Tripadvisor and Venere indicated that we wouldn't be staying at the listed address. On our way to our residence, we saw two prostitutes and a handful of other shady characters. While this is close to the main area and there are a lot of families living in the neighborhood, we simply did not feel safe and would not have stayed here had we known how far it was from the main street.
When I called to raise this issue with the front desk, the staff were rude and dismissive, saying we had already paid so our only option was to forfeit our room and risk being stranded as it is hard to find a room on a Saturday night, or to just stick with our room. The staff refused to acknowledge our concerns and said we should do better research the next time. When I explained that their listings and the reservation confirmation email we received did not indicate that rooms are not just in the listed address, the staff initially refused to believe us, and then conceded "oh, I guess you are right but that's just too bad." Frankly, all of the other hotels I stayed at in Turkey were inviting and friendly. This was a huge disappointment and extremely rude.
The room itself was nice but very smoky. But, I felt duped by the hotel's postings on Tripadvisor and Venere and put off by the rude front desk staff, and would never stay here again or recommend it to anyone traveling to Istanbul. There is no shortage of hotels and little apartments to rent in Beyoglu/Taksim, let alone Istanbul. There's no reason to stay here.
If you do decide to stay here, find out WHERE your building is located. If you're staying in on...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 16, 2012
Report response as inappropriate
Thank you so much for taking the time to share your experience at Three Apples Suites and Residence. The feedback of our guests, whether positive or negative, is always held in high regard and valued.
The address that you mention is actually the address of the Residence where your booking was made, so it’s correct that you were guided to this address after your check-in procedures at the main reception. The address of the main building where you were initially received is Sehit Muhtar Mah. Corbaci Sok No.7. Therefore there is no mistake with the address of your booked hotel and where you were received.
However, your message about the remark that the front desk clerk has made about your reservation is really unacceptable for our service mentality at Three Apples. This will guide us to train our staff and improve our attitude in excellent service.
Three Apples suites & residence team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.