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“Great staff but thats all” 3 of 5 stars
Review of Crowne Plaza Istanbul Harbiye

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Crowne Plaza Istanbul Harbiye
5.0 of 5 Hotel   |   Dolapderde Cad. 161 Sisli, Istanbul 34375, Turkey   |  
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Ranked #515 of 979 Hotels in Istanbul
Lusaka, Zambia
Top Contributor
61 reviews 61 reviews
28 hotel reviews
Reviews in 35 cities Reviews in 35 cities
31 helpful votes 31 helpful votes
“Great staff but thats all”
3 of 5 stars Reviewed January 15, 2014

The hotel staff were fantastic. The hotel itself, well.... Location is poor, the area is full of car service centers so thats a plus if you need your car fixed. The rooms are badly in need of soundproofing, you can hear everything in the next room. No views whatsoever and shower in the bath (No hotel claiming to be 5 star should have that) Breakfast was average.

Stayed January 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gulhan_aktug, Konuk İlişkileri Müdürü at Crowne Plaza Istanbul Harbiye, responded to this review, January 28, 2014
Dear Graeme B,

We thank you very much for your kind comments on our personnel.
Please note that we are constantly working on improvement plans to make our guests' stays more satisfactory and memorable. Your thoughts and feedback are very important for us to improve ourselves on this matter.
We will be hoping to have the chance to welcome you in our hotel once again in the near future.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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347 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
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  • Chinese (Simplified) first
  • English first
  • French first
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English first
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 14, 2014 via mobile

The staff of the hotel are the best. We were in Istanbul on vacation for the very first time. The four of us include a toddler and an infant were very well taken care off. Thanks to Ozgur, Irem, Selcuk, Mert, Fatim, Gozde, Osman and the others I forgot to mention.

We looked forward to enjoying the breakfast as a family before we took off for the day and we enjoyed it. I will definitely recommend Crown Plaza Istanbul Harbiye to any family with your kids because the staff is great.

Stayed December 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gulhan_aktug, Konuk İlişkileri Müdürü at Crowne Plaza Istanbul Harbiye, responded to this review, January 28, 2014
Dear Sheri D,

We thank you very much for taking your time and complementing our Hotel and our team after your recent visit to Crowne Plaza İstanbul Harbiye.

Receiving your note with such positive words gave us the encouragement and the approval that we are on the right path of succeeding and being able to provide our guests with the highest level of service quality and Turkish hospitality.

Your overall satisfaction is what we aim for as the Hotel and as the whole team that stands behind it, therefore we more than appreciate every suggestion, feedback and comment we receive; as it motivates and gives us the chance to develop and improve even further.

We hope to welcome you back to our Hotel in the near future, which we will use as an opportunity to offer you the same and further improved quality and hospitality to make your stay a memorable one.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amman, Jordan
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 12, 2014

we stayed there for 4 days, and we didn't like it all, first bad location, second staff are very rude and not helpful at all you never see any smile on there face and most of them cant speak English, you cant sleep as the area it noise bad view, for sure not going there again.

  • Stayed November 2013, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Top Contributor
54 reviews 54 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed January 4, 2014

We stayed at this hotel for 4 nights over new year's. So I will be objective; the location of the hotel isn't that nice, its in an ugly neighborhood, not at all what we expected, and as other reviews mentioned, forget about the view. Right in front of the hotel is a very steep road leading upwards, take that and u'll get to a wide main street which would lead you to taksim after around a 20min walk. Nisantasi area is also close.
So back to the hotel, the staff were friendly, and the rooms were clean, so the hotel from the inside wasn't really so bad. We had originally booked a double deluxe room but were upgraded to a superior room thanks to the ihg membership. The room was very spacious and had a small seating area with a couch and reclining chair. The bathroom was also very spacious. We only had an issue with the 'do not disturb' and 'make up the room' light switches, which apparently were somewhat reversed, so we had to push one switch in order to light up the other one (we discovered this after room service kept knocking on our room the first morning).
Room service to the room was fast, with coffees and drinks arriving minutes after the order.
Overall we had a good stay at the hotel, but honestly not sure I would stay there again coz I would prefer somewhere in a nicer area. If u just want a good clean hotel and don't mind the area or view then it's good, but if you are on your honeymoon for example and want somewhere nice with a good view and where u can walk around this is not it.

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Istanbul Harbiye, responded to this review, January 19, 2014
Dear mayya13,

Thank you for leaving a comprehensive review, highlighting not only the bad but also the good. We appreciate your feedback as this is our best resource for improving the quality and service we offer to our guests.

We look forward to hosting you again on your next visit.

Sincerely,

Joel B
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 3, 2014

This hotel is average and not the 5 star hotel you will expect.
I think the staff are quite friendly because they automatically talk to you sometimes in the restaurant but if you are planning to stay in this hotel be prepared cos this is not a normal 5 star hotel. Its even worse than 4 stars.
I really think that they should improve their hotel rooms and speed up their housekeeping services.

Stayed January 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Istanbul Harbiye, responded to this review, January 18, 2014
Dear Teo C,

I appreciate your review of our hotel. Your feedback is important in our continuous drive for excellence. I am sorry our hotel was not able to meet your expectations on this day particularly with the condition of the hotel rooms and housekeeping service. We will use your comments to improve our efforts.

Once again, thank you for posting your comments.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 2, 2014

I stayed there with my wife for 3 night in late December. This hotel has nothing of a 5* except maybe its cleanness : no one speaks proper english, our room had a terrible view, the maid forgot to make the toom on the 31st of December : we did not even have clean towels (when we called 88 to report, the guy did not even say sorry, he sent someone to clean the room but did not bring towells !!!), the bed quality was terrible, in a dirty neighborhood at least 20 minutes walk from Taksim...
I don't recommend it.

  • Stayed December 2013, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Istanbul Harbiye, responded to this review, January 18, 2014
Dear Yassine G,

Thank you for taking the time to convey your comments regarding your recent experience with us. Providing excellent customer service is one of the things we pride ourselves on and we are sorry to read that in this case you feel we have fallen short of your expectations. We would love to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional detail regarding your stay.

We look forward to hearing from you and being of further assistance.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beijing
Senior Contributor
27 reviews 27 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 30, 2013

Spent two nights here at the beginning of a tour in Turkey. The service was good, rooms comfortable , free WIFI, but located in an area surrounded by motor vehicle repair shops and a service station although on the plus side it was close to Taksim Square, a metro station and the military museum. Good gym, free shuttle bus to Taksim Square.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gulhan_aktug, Konuk İlişkileri Müdürü at Crowne Plaza Istanbul Harbiye, responded to this review, January 17, 2014
Dear Mays Jaber,

We thank you for taking your time and leaving such kind comments about our hotel.

We will be hoping to welcome you in our hotel once again in the near future.

Best regards

Gulhan Aktug Eren
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Istanbul Harbiye

Address: Dolapderde Cad. 161 Sisli, Istanbul 34375, Turkey
Phone Number:
Location: Turkey > Istanbul
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Swimming Pool Wheelchair access
Hotel Style:
#301 Luxury Hotel in Istanbul
Price Range (Based on Average Rates): $
Hotel Class:5 star — Crowne Plaza Istanbul Harbiye 5*
Number of rooms: 285
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Also Known As:
Crowne Plaza Istanbul Harbiye Hotel Istanbul

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