During our two weeks visit to Istanbul, my wife and I visited this establishment several times, especially the branch on Taksim Sq. and it's always been nice; good baklava and other sweets, good service, staff were friendly, Mahmoud has always been courteous.
Only on the last day (29 April 2013), we bought about 600TL worth of sweets, and were getting harsh treatment from the women cashier who had a very bad attitude, she really spoiled it for us, she should be reported to management as this was witnessed by Mahmoud and other staff but we had no time to waste on her. Such an experience is a cause for lower rating.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 8, 2013
Dear Hafiz Mustafa 1864 Guest,
Report response as inappropriate
We thank you for the valuable feedback that you have posted on Trip Advisor and your loyalty to our brand. Please accept our apologies for the inconveniences you experienced. I would like to inform you that I have addressed your issues to the appropriate department.
We are delighted to know that you enjoyed our delicious baklava and other sweets as well as our good service.
Once again we are really sorry for the inconvenience and hope to have to pleasure to welcome you back again soon.
Hafiz Mustafa 1864
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.