I have checked quite a few options before booking as Istanbul offer in Hotels is vast. It was my 4th time in this city and I was always OK (between 5star centre hotel to 1 star smaller facilities), but I must say this was my best stay in terms of accomodation.
THUMBS UP ("OK things")
Building and facilities are fairly recent and they seem to have been, so far, properly kept. Infrastructure standards are quite OK, I will dare to state even above average for this hotel rating. Room (triple for 2 adults and my 9 year old kid) quite spacious (think about a std IBIS room and multiply it by 3, at least) and well "groomed". Lots of light and good framed windows. Coffee machine, air conditioning working fine, many international channels on TV, caring for almost any European foreign language traveller (Portuguese TV was available which is really scarce anywhere I have travelled so far...). Location well inside Sultanameht "district", meaning that you can walk to all main old city monuments, sightseeing places and shops real easy (it takes 20' walking from the hotel to the Blue Mosque, with the Grand BAzaar, Cemberlitas Turkish Bath, Constantin's column..., lots of shops and people in the street in the path.. you feel safe and it is quite a nice "stroll"). For the "lazier people", TRAM stops almost right in front of the hotel. Though quite busy, it can take you virtually anywhere. Quite a good place to discover inner and old Istambul.
Hotel restaurant with a terrace (5th floor) and quite comfortable. Breakfast well framed out and with adequate supply (it is not a 5 star buffet, but believe a guy which knows reasonably different types of hotels in Turkey, Europe and Brazil (from AI resorts to small B&B inns) it is fair for the hotel grade... some people will complain, some will like it). The terrace is a plus in summertime.
Price was really competitive as compared to similar (?? at least in description) and nearly located hotels. People in the hotel always polite and willing to help, even when they did not succeed (see below)
THUMBS DOWN (not OK things)
Our experience was quite nice, so please take the next ideas as remarks and "things to improve", where applicable, and not really as bad feelings.
Hotel faces the TRAM street. It is quite a busy street and insonorization in the room is not perfect. The more sensitive (not my case) should be aware of this. The "blackout curtains" do not fill in well all the window space... If, again, any of you people is sensisitve to this, do not forget to bring a blind, otherwise light will enter the room very early in the morning. If you need to move around fast or you are in business travel and need to get out of Istambul center this may not be the ideal location, as you will need a lot of extra time to move around
People in reception speak english, true, but not fluently. They do not answer exactly to what you have asked, sometimes. You need to be lucky (some people in the staff is more fluent than other) and do not mind on insisting. They proved always they are available to help and assist, even when - at the end - you find out you were not really clarified.
At the end (stayed for 3 nights) no surprises and a quite professional stay (meaning that our stay as a family was really nice). After Istambul we went to a luxury resort in Antalya (see other review) and, though the facility was of another league and our stay was equally nice, we had far more surprises than in here.
QUITE a POSITIVE PLACE TO STAY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.