The hotel is 2 minutes from the Istiklal Caddesi, the main shopping street, and 15 minutes walk from Galata Bridge, and perfect for lots of great bars, restaurants, cafes etc. The rooms are clean and modern, and there is a great little spa/pool/gym in the basement, and a rooftop terrace - great views. Free wifi - excellent.
The downside of the hotel was the general level of service and atmosphere. Room service was slow (at least two phone calls to get a coffee and a 20 minute plus wait), many of the options on the room service menu were not available and the service at reception was slow and not overly welcoming or friendly (the hotel staff are far too cool for their jobs...). The breakfast restaurant on the ground floor is just depressing - dark room, unappetizing food, and expensive. I had paid for breakfast but ended up going out to one of the great local cafes after the first morning.
High up - the streets are noisy around here, and on the 8th floor you get a view over the roof tops.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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thank you a lot for you detailled feeback. For us, your critical comment is a chance to improve our service as it indicates what we could do better.
First of all, your detailled description charaterizes our location very well- in the heart of Istanbul, but at the same time all the historic sites within walking distance. We are glad that you appreciated our modern and individual designed rooms. Moreover, it is great that you enjoyed the spa as well as the fitness area. Form our roof terrace, you can enjoy a panpramic view.
We deeply apologize that we could not meet your expectations concerning the room service, reception team and breakfast. I assure you that I will take care of the room service problem by myself, the necessary actions were are already initiated. We also spoke to our front office team and made the necessary changes. In addition, we completely newly aranged our breakfast.
I hope we have the chance to welcome you again at the Miapera Hotel, so that you can see the made chances and enjoy your stay much more.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.