Firstly, the hotel is extremely over priced and does not reflect its star rating.
My friends and I booked to stay at the Emmasaray, which is where we checked in on the night we arrived. However, we were then taken to another hotel around the corner that was essentially a building site and unsafe for guests to stay. The place was being decorated and smelled strongly of paint. There were no smoke alarms in the room and no fire escape lighting.
The room had no towels, a leaking toilet, exposed electrical wiring and the room had an over powering smell of cat urine, damp & mold.
Plus there was no terrace and the wifi signal was too weak to connect to.
We requested to change rooms but were told nothing was available. When we complained about the leaking toilet, we were told that was because the cleaners had not cleaned the room! And that the room smell was normal. The towels we were given were actually blankets. Reluctantly, we had to stay one night and left the following morning, because we found somewhere better. The hotel then cancelled our booking and has charged my account for 2 nights accommodation.
In all my years of travelling this is the worst place I've seen and this is the first bad review I've felt compelled to write.
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