We went to Istanbul Easter last year. Because of Easter as well as some big conference, almost all the hotels are full. After several tries, we managed to find this hotel, through Opodo.
The hotel offered a free transportation from the airport, which was good. However, upon check-in, the hotel insisted that we pay to them despite the fact that we had already paid to Opodo upon reservation. The hotel said that they did not have any contract with Opodo, etc.
We were obliged to call Opodo who advised that the reservation was successfully made and not to pay to the hotel. We handed the phone to the hotel person but she kept saying that we pay.
The hotel was very mean. They would not let us use their phone to call Opodo. So we had to use our mobile phone. Can you believe this?
We spent a good hour but they are so stubborn and would not let us in unless pay. Luckily we had a friend in Istanbul who offered us to stay with them.
Obviously we were not the first one (hotel told that the day before another guest booked through Opodo and that guest were obliged to pay to the hotel as well as to Opodo).
After we returned to UK, we got a refund from Opodo. I do not know which is wrong (hotel or Opodo), but ovbiously hotel's attitude told something (that was not at all service industry's conduct).
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- Also Known As:
- Tulip City Taksim Hotel Istanbul