So lots to say and I think some of what happened to us was unusual....here it goes
I traveled with 2 other women and unfortunately the gentleman at the front desk decided to flirt in the worst way and say inappropriate comments immediately upon arrival. A little flirting is fine but being sleezy is not. He also made several conflicting comments about room upgrades. He said he wanted to show me another room that he thought I might like better than the one I booked. Then when he showed me the room he announced that it wasn't available. He was already strange and my one friend said she was afraid for me to check out the room alone with him - he was that over the top. When we returned to the front desk area I asked for the keys for the third time and he took offense and said there was a proper time and place for everything. We had just had a 12 hour flight and we were exhausted. He told us we had to sit down and then proceeded to ask us to dinner, make more inappropriate comments about women visiting Turkey alone and finding "friends", oh and he insulted Iraqis for no apparent reason and stated he didn't like them. No one asked him for his opinion on other nationalities but we did ask repeatedly for the keys. Instead we got tea and more creepy innuendos. Finally over an hour after we arrived he relented and gave us our keys. His reception manner only improved when the manager was present. Once I came into the breakfast area and he was massaging a middle aged lady in a manner that was extremely provocative. So perhaps some guests have given him the green light.
Of course upon check out we talked to the Manager of the hotel about how much we liked the hotel and its location, but we explained that something would have to be done about this employee. All the other employees of the hotel were fantastic. He was an anomaly. We explained that with him at the front desk we could not in good conscience recommend this hotel to our other single female friends. The Manager seemed genuinely shocked and apologized.
The only other issue to mention is that the bathroom door got stuck in my room and I ended up stuck for what seemed eternity before a housekeeper heard me yelling for help. Yes, there were tears. I am not a fan of tight spaces and this was not a good moment for me and the deadline for check out was looming and I was not packed. And did I mention I was stuck in a hot steamy bathroom. The housekeeper and the employee with tools who managed to open the door were helpful. The manager explained that sometimes the wood expands and then the lock sticks. The hotel comped our ride to the airport as compensation. Which is good as we had to deal with "Mr. Creepy and Inappropriate" at check out after my ordeal. He actually charged me for a bottle of water I used after I was released from my bathroom cell. He was so rude that my one friend, who I have never heard raise her voice to another human being, actually yelled at him to stop bothering us and just order the taxi as we had requested. He was fighting me on the time the taxi would pick us up from the hotel to take us to the airport. "Mr. Creepy and Inappropriate" was also a know-it-all.
So in summary the creepy annoying reception man was not a plus for this hotel. However, everyone else was professional and welcoming. The housekeeper again was so nice and my rescuer. The breakfast was also wonderful. The rooms were small but very nice and clean. The location was excellent. The manager was also very nice and listened to our complaints. And to be honest by the time we complained to him we were pretty upset, but he listened patiently and we hope he understood that we were only angry about the creep and not the Hotel Lausos.
top floor for the amazing views
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Valuable guest;
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Warm greetings from Lausos hotel Istanbul. I hope this message finds you well!
Firstly, thank you for taking the time to share your impressions of your most recent stay with us. We truly appreciate any and all of our guests’ feedback as an important tool in our improvement and understanding what our guests value most.
Having said this, I am happy to hear that you enjoyed your stay with us and like our staff except one.
The staff has left the work after our interview. He worked for two months as a receptionist and it was his trial period. We are very serious about Recruitment of staff. We have contacted his previous work places and the all information was positive about him before his trial.
We believe that we have created a family, safe and warm atmosphere since we open the hotel in 2010 and we really want to keep it.
Please do not hesitate to contact me further with any inquiries you may have or whether you are considering a future reservation with our hotel, as I would be happy to personally reserve your room for you.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.