We very recently stayed three nights at this hotel, which originally was supposed to be five nights. There had been a miscommunication with Expedia and when I contacted the hotel two days before our arrival to ask about airport transfer, I found out that there was no record of our booking. This was very worrying of course, especially since our daughter was flying in from Canada and we from Bangkok, both very long flights. Via email we corresponded and were told that we could stay the first night in their sister hotel, and the remainder at the Agora. As it turned out we stayed two nights at the sister hotel (The And Hotel) and three nights at the Agora. Kadir, the manager, who speaks excellent English, did everything in his power to correct the situation and succeeded very well. The And Hotel was fine, even somewhat closer to the sites than the Agora (just a few minutes walk). At the Agora we were upgraded to the Bosphorus suite for us and a superior double room for our daughter, complimentary bottle of wine and fresh fruit plate, plus we did not have to pay for the airport pick up and drop off.
I am not sure where the miscommunication originated, but from now on I will book directly with the hotels.
Previous reviewers have pointed out the excellent breakfast, helpful and friendly staff and really, really good location and we totally agree. It was too cold for the terrace, but that would be an added bonus. Would not hesitate to stay here again.