On arrival they did not have the rooms that we requested ready so we were told that our friends would be upgraded to a junior suite the following day and we would be upgraded the same the day after. Our friends were put in room 101 which was a tiny box room and we were put in a fairly reasonable one which we were happy with. The following day we assumed that our friends would be moved, but no they decided to move us instead with no consultation and without us packing our belongings and and left our friends in the broom cupboard! After much complain we finally got our friends moved to a decent sized room the following day and we were both happy with our final rooms except for the smell of damp in our room and the noise of the cats from the adjoining courtyard. We were however given a bottle of wine each as compensation.
What did annoy us however was the fact that the hotel probably assuming that we were not happy and would look for alternative accommodation took the full amount due from the debit card we used to secure the booking,on the 2nd. day of our stay without any consultation. I have never known any hotel do this before and it caused us to be needlessly overdrawn on one of our accounts It stated clearly on the terms and conditions of booking that payment was to be made at the end of the stay.
The other error they made was in the airport transfer that the hotel arranged on our behalf at considerable cost ( 70 euros each way) the shuttle arrived late and then proceeded to take us to the wrong airport when luckily we realised what was happening and made our flight by the skin of our teeth!
On the plus side the breakfast buffet was very good and most of the staff very attentive but maybe need a bit more customer training.
- Official Description (provided by the hotel):
- ARN Aruna Hotel is one of the newest jewels of the Old City (Sultanahmet) / Istanbul. The hotel is located in the heart of the historic peninsula "Old City". It is only 5 minutes walking distance away from the must-seen treasures of the area such as Blue Mosque, Hagia Sophia, Topkapi Palace, Hippodrome, Basilica Cistern, Grand and Spice Bazaar etc... ARN Aruna is a brand new hotel with exclusive interior decoration and its 16 carefully, well designed and elegantly decorated rooms (5 Suites "3 of them with Turkish Bath and 2 with Jacuzzi", 7 Deluxe Double and 2 Deluxe Triple and 2 Deluxe Single rooms) for the comfort of its guests, an indoor restaurant and a terrace café bar where you can enjoy watching the unique Bosphorus and the Marmara Sea as well as the Asian Side of Istanbul. ... more less
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- Also Known As:
- Aruna Hotel Istanbul