his Hotel is maybe the worst in Europe. PLEASE AVOID AT ALL COSTS!
We payed in advance and arrived after a long trip, wanting to relax. However, when we got to the room the windows were all open and it was very cold. This, we could deal with. However, when we saw the state of the room we were truly appalled! There were tiles missing in the bathroom, covers of extractors missing, the air conditioning did not work, the door had a hole in it and would not shut (see pictures). Just compare the photos I took to the ones on their website and on Expedia! I could not upload more than 3 unfortunately.
When we stated that it was not as described the staff were rude and quite frankly shocked that we had the audacity to complain. Anyway, they showed us another 7 rooms which were all of the same poor standard.
We decided not to stay in the Hotel due to this and asked politely for at lease some of our money back. However, they plainly refused and told us that they could not do this. We then spoke with Mustafa, the Manager to see what could be done. However, he was quite rude and very dismissive. He actually said he doesn't care if we complain.
PLEASE AVOID AT ALL COSTS! We have lodged a complaint with Expedia and will be writing to the Turkish Travel Board. They have not thus far replied to Expedia's 4 missed calls and voicemails.
- Also Known As:
- Kaftan Hotel Istanbul
- Official Description (provided by the hotel):
- Kaftan Hotel is a pretty little boutique hotel with 18 standard double and twin rooms in Sultanahmet-Istanbul. The hotel is only 18 km from international Ataturk airport (IST) and 60 km from Sabiha Gokcen airport (SAW). ... more less
- Reservation Options:
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