I usually discount terrible reviews because they usually come down to a personality conflict or someone peevish about an idiosyncratic bad experience. Not this time. This was among the worst hotel nights of my life. Not just because this isn't a four-star hotel (which it's not). And … if you are in a different room, your experience may be better, but not significantly better. The major problem is that although there seem to be individual temperature controls in the room, they are evidently for show / decoration as they don't work. The hotel is centrally heated and air-conditioned. My room was so hot as to be uninhabitable. I literally spent 5 hours in the lobby until 2 am, reading, because the room was so hot … and stuffy. My room had a window onto cement -- so opened, no air, only cigarette smoke came in. The doors and walls are thin -- standing at the elevator, I heard a couple making love a significant way down the hall (and they weren't that loud) -- so much for a family hotel. I wouldn't wash my car with the bathroom towels (they're thin and scratchy). The bathtub / shower requires a foot and a half step to get in. The pillows are lumpy. Oh … and while many of the staff are very nice, the manager is an unreasonable man. When I told him that my friend was joining me tomorrow, he wanted to charge me 30 euros extra for the room -- even when I showed him that the difference between the price for one or two people, on-line, was $10 (about 7 euros). I had to get the General Manager involved (who is a reasonable man). It was a moot point, I left after one night even though I had booked for four. Also don't trust blind Expedia bookings -- the rate I got was the same as the internet published rate and the reservation was very inflexible (required hours of talking to Expedia to get it adjusted). So, the location is good. I got a complimentary water bottle and, in general, the staff are nice -- but hardly compensation for a night in hell.
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