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The Byzantium Hotel & Suites: Traveler Reviews

4.0 of 5
Akbiyik cad. No:25 (Old City) / Sultanahmet, Istanbul 34122, Turkey
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Ranked #381 of 818 hotels in Istanbul
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403 reviews from our community

Traveler rating
    149
    166
    49
    20
    19
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Families
72
 
Couples
134
 
Solo
27
 
Business
23
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Helsinki
1 review
“Disappointment”
2 of 5 stars Reviewed November 13, 2012

Our group of three stayed at this hotel for three nights. We had reserved a suite room, but the problems started as soon as we arrived. The receptionist told us that our suite wasn´t ready, and we would have to spend the first night in two separate rooms. Since we booked our stay several months ago, we were a little suprised that our room was not available.
We didn´t even get an apology, instead we were implied that since the two rooms combined are more expensive than the suite, we are actually the lucky ones!
The next morning ( after breakfast around 8 am, during which one of our rooms was already visited by the cleaning lady, who kindly took the small amount of money my friend had left the table), we went to receptionist to ask if our suite was ready, as promised. We asked him twice just to be sure, and twice he told us "yes, no problem". So we packed our bags, returned to the desk, only to be told that the room would be available after noon, but that our bags could be stored until then at the storage room behind their desk. Great service again. Since we didn´t feel like waiting, we had to rummage through our luggage in the lobby to get our umbrellas, jackets etc. so we could hit the town.
In the evening when we came back to the hotel, we finally got our "suite". This suite was located at the ground floor with windows to the street, it´s size was around 30-35 m2, as opposed to 70 which is what it says at the hotel´s website. "The private kitchenette that offers a convenient way to prepare meals" ( as promised in the room description) was actually a sink and a tap located in one of the closets. Considering that the tap water in Istanbul is not even suitable for drinking, one would need quite a lively imagination to cook meals with this setup. The jacuzzi was a normal, small bathtub, barely large enough for an adult. The jacuzzi did actually work, but since we practically had no hot water at all during our stay, the appeal of the jacuzzi was slightly compromised.
The location is good, the spa was okay, as was the breakfast ( hence the two stars). The staff was not very polite, when we asked some advice about local transports, they did help, but apparently a smile was just too much to ask.
I´ve stayed in many 2-3 star hotels, and had no problem with them. I don´t expect anything special from a hotel, nor do I expect to be treated like a royal. But I like to get what is promised and what I´m paying for, and if the hotel makes mistakes, I do like to get compensated, or even apologised to. This hotel was below par, not at all what it was supposed to be. Since we stayed for only three nights, we didn´t bother arguing since we didn´t want to ruin our short stay any more. Istanbul was a nice city, but if I visit it again, it will definitely be at some other hotel.

  • Stayed November 2012, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Tripoli, Libya
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
Reviews in 12 cities Reviews in 12 cities
31 helpful votes 31 helpful votes
“v.good”
4 of 5 stars Reviewed November 7, 2012

hello
good day
i stay in this hotel with my family 14 days
from 16/1/2010 with my wife and 2 kids in very nice suite
with full brekfast and tea time ( afternoon) those people who are working
in this hotel like a bees.
really they are,and we travelling to ankara for 3 days and return back for v2 days more
really it,s family hotel

Room Tip: rooms very nice
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  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Belfast
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 4, 2012

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Easytobook.com

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Nonya, Bus
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Hotel has authentic hammam downstairs!! Great Service”
5 of 5 stars Reviewed November 3, 2012

I have read the reviews and we stayed here in June/July so I cannot comment on any recent stays since then or reviews since then but my wife and I had such a great time that we visited this hotel 2 times on our trip, sandwiched between a visit to relatives in Izmir/Cesme. What attracted me was the location and the downstairs hammam.

I can say that some of the staff was excellent to us, such as Baran (porter) and Leita (she works in the hammam) and Farkat(works in the terrace restaurant upstairs) and Orhan (front desk) and I am forgetting the name of the dude who works the night shift at the front desk who tried to encourage me relearn my Turkish but he was pretty cool too. Price was on the high side for my budget but totally worth it.

I can comment related to some of the other reviews, however our first night at Byzantium they did not have the room available, due to an error I made upon my arrival date from the US, but offered to let us stay in a hotel right around the corner for one night (Amiril suites hotel - not that great of a place) and then for the rest of our first stay with BYzantium they upgraded us to an ocean view suite. IT was a large and beautiful seaview room, made up for our horrible night in Amiril (they were doing repairs on the central air of the room next door for some reason until 12-1 am I heard banging noises that night and was very not impressed with Amiril hotel).

We enjoyed this hotel so much that we stayed at the front end and then at the back end of our trip. However on the 2nd stay we had a standard room located on the 2nd floor, which seemed a bit smaller than the sea view, and more importantly it was right above the street so the steady stream of Mercedes busses rolling by with tourists from the cruise ships at 8 am was much more noticeable and woke me up but not my wife. The sea view room had a lovely sound of birds in the morning and was quite a different experience.

The rooftop terrace hotel is a separate entity so if you eat there you must pay on the spot. They have TV and the view is lovely, and if you go I highly recommend at least a cold Tuborg and some appetizers. The food is actually brought up from another location and it was not bad and the service and staff there were very nice, but my wife and I preferred the food at the Siva restaurant. In fact I wish to thank my friend who works in the hotel for telling me about it.

If you go to this hotel I highly recommend you check out the hammam, and ask for Leita (although the guy was good too), and tell them Levent-bey sent you! If you need any advice the guys at the front desk are great but Baran is also very friendly and has a wealth of information. In fact I was sad to leave & Baran made such an impression on me that I gave him a gift to remember us by when we left.

You can find cheaper places to stay in Istanbul, but not many have an authentic hammam inside. We used the services twice and wish we had time to use them again. Their staff was excellent (especially Leita) and my wife and I slept so good after our first session that we did not get up until late in the next afternoon.

Overall I hope to visit this hotel again next time I stay in Istanbul, Inshallah. They do offer a private transfer service but you can get it for cheaper if you do some research and call a number I am forgetting it now it has been a few months since I was there.

I recall the breakfast buffet as being very decent the sesame rolls, tomato, white cheese, tea, black olives, always filled me up and it was free but we did leave a nice tip the day before our trip ended.

The cleaning staff also did a great job in the rooms and we left some money and other items for them as a tip and on check out they actually called down to the front desk to inform them that we had forgot some things! I told Orhan-bey that we had left it for them to keep or pass on.

I noticed more homeless people this visit. I do not like to be approached by people in robes, but several times I did drop some coinage with beggars sitting on the street who I could tell really needed help. Being part Turkish I like to try and do something for the poor every visit, besides the occasional coin donation.

I take my toiletries that were unused/unopened and prepare a care package that I give to a local homeless person the night before I leave with some other things I bring with me or buy locally, such as bandages, antibiotic ointment, spare clothes/socks, deodorant, medicines, etc. I just drop the bag off as I walk by them, you don't even really need to say anything, they will be very grateful. I hope you will consider doing something like this on your next trip. especially if you are unwilling or unable to give money.

Room Tip: Avoid street side rooms if you are a light sleeper, sea view is lovely. I like to take my toiletr...
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  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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saudı arabıa
1 review
“frıendly people and comfortable rooms”
5 of 5 stars Reviewed November 1, 2012

fırst of all let me just say that the locatıon of thıs hotel ıs wonderful close to most of the turısom places tour buses metro traın all around 5 mınutes walkıng dıstance the workers here are very frıendly and helpful specıally Baran Sezaı and Adam they make you feel lıke they are at your survıce wıth whatever you need and whenever you need ıt
the rooms are nıce and terrace ıs amazıng specıally at nıght the food ıs very very well cocked and tasty
the prıce ıs also good ı advıce you to check ıt out

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about The Byzantium Hotel & Suites

Also Known As:
The Byzantium Hotel
The Byzantium Hotel And Suites
The Byzantium Hotel Istanbul
Byzantium Hotel Istanbul
Address: Akbiyik cad. No:25 (Old City) / Sultanahmet, Istanbul 34122, Turkey
Phone Number:
Region: Turkey > Istanbul
Amenities:
Business Center Free Breakfast Free High-Speed Internet Kitchenette Restaurant Room Service Suites
Hotel Style:
#162 Romantic Hotels in Istanbul
#205 Luxury Hotels in Istanbul
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Byzantium Hotel is within walking distance to Topkapi Palace, St.Sophia, Blue Mosque, Hippodromme, Underground Cistern, Grand Covered Bazaar and many more historical sights. The terrace restaurant offers a breathtaking panoramic view of Istanbul. You will find a second home in Istanbul with The Byzantium Hotel. ... more   less 
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