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“Clean and very good location in the Tashkent city” 4 of 5 stars
Review of Hotel Dedeman Silk Road Tashkent

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Hotel Dedeman Silk Road Tashkent
4.0 of 5 Hotel   |   Amir Temur Street C 4, No 7/8, Tashkent 700000, Uzbekistan   |  
Hotel amenities
Ranked #6 of 32 hotels in Tashkent
tashkent
1 review
1 helpful vote 1 helpful vote
“Clean and very good location in the Tashkent city”
4 of 5 stars Reviewed May 29, 2013

Currently we are four (4) Enngineers living in the hotel from last January 2013. So at the moment we are there around 5 months. The hotel have good installations, big bed-room with sight to the pool or to the main street. There is Free Internet in the room with flat TV, 2 restaurants, another open restaurant ouside specially for spring and summer time. There is a fitness center with different kind of machinary to do some exercise, a wide swimming-pool where the people may enjoy every day of the year in summer or winter because it's located inside of the hotel installation.
The breakfast is very good with variated kind of foods, and delicious fresh local fruits belonging to each station of the year and the price it's included in the room price.
There is a Tennis court to play every day, specially in spring and summer and no needs to have a raquet or balls, because the hotel will provide that if the guess want to practice the tenis.
The total people whose are working there are very professional, very trained and all time in disposition to help and solve all kind of matter. The hotel is located in one of the best place of Tashkent and the guess can go to every where in a easy way walking or thru a taxi to be requested with the concierge.
Excellent attention from Front Office staff all time with the best smile to feel the guess very well. I don't rememebr all names but specially a lady named Sabina Abdurakhmanova who is working in the reception or councierge area. She is very diligent, very friendly and smiling person trying to solve any kind of request for the guess satisfaction. By this way you'll be feeling like in your own home and if you have some difficult, don't doubt to contact her and your problem it will be solved soon.
The general manager Mr Gianlucca Tozzi is a great friendly manager also and don't doubt to contact him if this is required.
The TVs are a little old although it's flat. Could be changed for new recent models to see HD TV. The soil of tenis court could be improved, because has some small holes and we assume the hotel manager will take actions soon.

Room Tip: Every level it's O.K, but to me it's preaferable in the last 8th floor.
See more room tips
  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dedeman S, Manager at Hotel Dedeman Silk Road Tashkent, responded to this review, July 31, 2013
Dear Francoroque,


Thank you very much for your great comment which is extreamly helpful for us.

We are really glad that you have experienced our slogan "Home away from Home"

Look forward to welcome you back in our Hotel.

Thank you,

Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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180 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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English first
Top Contributor
55 reviews 55 reviews
31 hotel reviews
Reviews in 34 cities Reviews in 34 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed May 7, 2013 via mobile

I just spent three nights at this hotel. The rooms were Ok. The beds were a little hard for my liking, the wireless in the room faded in an out, but the staff were outstanding. My wife got sick and the staff continually asked about her. The breakfast was good and the servers were very good. The location is great for my needs. Overall I will stay here again if I ever visit Tashkent again.

Stayed May 2013, traveled on business
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Dedeman S, Manager at Hotel Dedeman Silk Road Tashkent, responded to this review, July 31, 2013
Dear Molly JJM,

We would like to thank for your kind comment reagarding the Bed condition and the WIFI quality which is very helpful for us to improve our quality and condition. And of course we would like make you sure that we are still keeping the service level and improving it day by day.

Thank you,
Hotel Management
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2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 21, 2013

Very good hotel of European standard with a light oriental scent. Well positioned in the city, surrounded by a green area. Very good and rich breakfast with live music, very relaxing. Excellent staff, very professional, all fluent English-speaking, from the bell captain down to the buttons, whose exotic name I still remember, Shoh, a very polite and well-educated but friendly young man. I had the impression that all the young people there is on that level, more or less, I felt at ease with them. I would use the hotel again, once going back to Tashkent.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dedeman S, Manager at Hotel Dedeman Silk Road Tashkent, responded to this review, July 31, 2013
Dear Gianfranco A,

First of all let us thank you for your great comments.

We will keep doing our best service in the city and look forward to welcome you back in our Hotel.

Thank you,

Hotel Management
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1 review
4 of 5 stars Reviewed April 19, 2013 via mobile

Have stayed twice at Dedeman Silk Road in tashkent.
The entire hotel employees are friendly and kind.
Front office staff well trained,helpfully and they know their job.
Rooms clean and turn down service done properly.
Food quality and service at all day dinning restaurant is excellent .
The hotel is well maintained.
But rooms rate structure need to be reviewed

Stayed September 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dedeman S, Manager at Hotel Dedeman Silk Road Tashkent, responded to this review, July 31, 2013
Dear Reda D,

We would like to thank for your kind comments about our service and the location of the Hotel and the Restaurants.
And seperate thank you for you comments on the Rooms struction which will be definitely looking into it

Look forward to welcome you back in our Hotel

Thank you,
Hotel Management
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Helsinki, Finland
Contributor
19 reviews 19 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 17, 2013

This was an hotel I wish I could use again as accommodation when going back to Tashkent. Staff was very helpful and professional, at your disposal anytime. Room were quite ok, even if I found towel a bit too much consumed. Fitness center, including gym, sauna and swimming-pool really clean and pleasant. Breakfast indeed was very good, delighted each morning by the sweet harp player.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dedeman S, Manager at Hotel Dedeman Silk Road Tashkent, responded to this review, July 31, 2013
Dear Alessandro C,

Thank you very much for your great comment.

We also look forward to see you back in our Hotel one more time.

Thank you,
Hotel Management
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London
Top Contributor
92 reviews 92 reviews
32 hotel reviews
Reviews in 31 cities Reviews in 31 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed April 16, 2013

I stayed at Dedeman Tashkent on a recent business trip. I was told that this was one of the two top hotels in the city on the journey from the airport, the other was on the other side of the road.

The hotel on arrival was smartly presented if not a little spartan. The staff were very good throughout the stay and made the stay a good one.

The room itself was good, and I've stayed in worse by far larger hotel chains. My only two complaints are that the bed was broken on one side (noticeable by the sunken section and the sinking feeling when you roll over it) and the noise from the roosting birds on the other side of the road (opening a window was better than the aircon, but was noisier due to the birds).

Breakfast in the hotel was okay, but not as fantastic as many have made out on this website, the bar menu was far better although it can take awhile for the food to arrive.

Given the opportunity I would stay elsewhere, but with no other choice I would stay here again.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dedeman S, Manager at Hotel Dedeman Silk Road Tashkent, responded to this review, July 31, 2013
Dear Paul H,

Thank you for your valuable comment.
We regret that we could not meet your expectations.
We would like to inform you that your comment was very helfull for us.
And Look forward to welcom you back in our Hotel and make sure that your next stay will be the best one.

Thank you,
Hotel Management
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Krakow, Poland
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed April 6, 2013

I have not been to other Tashkent hotels, but all my work colleagues say this one is the best. Indeed it's quite pleasant: the room was spacy, the bathroom clean (although I would prefer the shower instead of a bath tub with a so hated plastic curtain). Very nice 2 restaurants: for breakfast (with freshly squeezed orange and grenade juices - highly recommended, although at an extra pay) and another one for lunch / dinner - both very airy with large windows and some really nice food. The only minus noticed: the indoor swimming pool was not very clean, the water was unclear and unpleasant, also the showers and the whole lockers space was not clean - quite strange, considering that all other common spaces at the hotel seemed perfectly spotless, for example the toilets next to the conference rooms were cleaned literally every five minutes. The outdoor swimming pool was supposed to be open 15 April - hopefully it will be 100% pleasant .

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dedeman S, Manager at Hotel Dedeman Silk Road Tashkent, responded to this review, July 31, 2013
Dear UlaO,

Thank you for your valuable comment regarding our rooms, outlets and the cleanliness of the property.
Please kindly be informed that we have taken the measures on improvements of our indoor pool.

Look forward to welcom you back in our Hotel.

Thank you,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Dedeman Silk Road Tashkent

Address: Amir Temur Street C 4, No 7/8, Tashkent 700000, Uzbekistan
Location: Uzbekistan > Tashkent Province > Tashkent
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 32 hotels in Tashkent
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Dedeman Silk Road Tashkent 4*
Official Description (provided by the hotel):
Dedeman Silk Road TashkentDedeman Silk Road Tashkent reflects a unique blend of Soviet architecture and Central-Asian Islamic culture and welcomes its guests with its 206 rooms, meeting rooms with capacity of 1000 persons, 3 restaurants, tennis court, fitness center, outdoor and semi-olympic indoor swimming pools. Dedeman Silk Road Tashkent, located in the center, provides accommodation and meeting facilities for international forums, conferences, seminars, trainings, presentations, sessions, business meetings and cultural events and serves its guests with “Traditional Dedeman Hospitality”. ... more   less 
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