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“Great Stay !” 5 of 5 stars
Review of Cinnamon Grand Colombo

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Cinnamon Grand Colombo
4.5 of 5 Hotel   |   P.O. Box 252, 77 Galle Road, Colombo, Sri Lanka   |  
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Ranked #5 of 34 Hotels in Colombo
Juneau, Alaska
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
“Great Stay !”
5 of 5 stars Reviewed February 17, 2013

Clean, great service and excellent location. The on site restaurants were wonderful with a great selection. Just happened to pick this hotel and was very happy with my luck in choosing it.
The pool area is beautful and very clean. The breakfast cant be beat and is one of the best I have in recent memory.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, February 20, 2013
Thank you for staying at the Cinnamon Grand Colombo.

Indeed we are delighted we met up with your expectations in giving you a great time, during your stay with us. Thank you for appreciating our amenities, service and location and of course the breakfast. We do hope you would to stay with us again and experience more of our facilities and indulge in more of our cinnamon hospitality.

Thank you.
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1,727 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (423)
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Ruislip, United Kingdom
Top Contributor
258 reviews 258 reviews
51 hotel reviews
Reviews in 64 cities Reviews in 64 cities
141 helpful votes 141 helpful votes
5 of 5 stars Reviewed February 16, 2013

After staying in another hotel in Colombo that was horrendous, I decided to move and spend 2 nights at the Cinnamon Grand.

They knew I was there on business and the receptionists were hugely accomodating and found me a business room. It was quite expensive at £150 per night, but at that point I was willing to pay anything!

The room was nice, with a business desk, free bottle of wine and access to the business lounge, which had some lovely food.

The hotel is enormous, and easy to get lost in. It has a huge number of high quality restaurants and amazing facilities and amenities, including outdoor swimming pool.

This hotel is a quality place, with great service provided by all staff.

I look forward to stay with you on business again this coming summer.

  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, February 19, 2013
Thank you for staying at the Cinnamon Grand Colombo and for your appreciative review.

We are delighted that you found the Cinnamon Grand a quality place to stay in and thank you for appreciating our executive floor with its facilities and services. Our associates no doubt would be pleased to hear they have ensured guest satisfaction.

It would be good to have you stay with us again and we do look forward to welcoming you to experience more of our dining options and indulge in more of our cinnamon hospitality.

Best regards
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Chicago, Illinois
Top Contributor
50 reviews 50 reviews
27 hotel reviews
Reviews in 29 cities Reviews in 29 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed February 16, 2013

I booked a day trip through Walkers, LTD which is located in the lobby and recommended by the hotel. It was not a good experience. The trip to the elephant orphanage and the tea factory were nice but the rest of the day was a disaster. The driver took us to shops which tried to pass themselves off as factories or museums but they were nothing more than tourist traps. It was very evident that the goals was to get us to spend our money on overpriced items. Some of the shops were very dirty; the products were of poor quality and the prices were extremely high. He never stopped for a meal even though we were gone more than 13 hours. He kept taking us to more shops. He did not take us to the botanic gardnes which are considered part of the day trip. I could go on and on and on but I think you get the point. More than half the day was wasted.

Room Tip: I hear another customer asking for one of the newer rooms but I was given an older room. Disappoint...
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, February 19, 2013
Thank you for staying at the Cinnamon Grand Colombo.

We regret to note your disappointment over the day trip and apologize sincerely for the inconvenience caused to you. In the meantime, please note that we have taken it up with the 3rd Party Tour Operator - Walkers Tours Limited, who has assured us that they will take it up with the driver concerned.

Thank you for bringing this to our attention and we sincerely hope it will not deter you from staying with us again, if you do visit Sri Lanka in the future.

Thank you.
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Chester England
Top Contributor
96 reviews 96 reviews
51 hotel reviews
Reviews in 58 cities Reviews in 58 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed February 15, 2013

This was our first hotel on a three week tour of Sri Lanka and it proved an excellent place to start from. It's well located near the sea front but within easy reach of the city's attractions.
It's a large hotel but despite that its not impersonal and the staff are friendly and attentive. The rooms are standard for a large modern hotel, clean and the beds are extremely comfortable and a choice of four different pillows is offered. Something that would be welcome in every hotel.
There is a choice of five restaurants to eat at within the hotel and the ones we went to were excellent (the seafood supermarket restaurant and the London Grill) compared well in terms of food and service with external restaurants. The lobby patisserie was also great for lunch particularly if you like pies!!!

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, February 19, 2013
We are so glad you decided to stay at the Cinnamon Grand Colombo at the start of your three weeks tour of Sri Lanka.

It is a pleasure to read that our friendly staff and amenities made your stay a memorable one and thank you for your words of praise on our pillow menu and choice of restaurants. We are certainly glad that you left with good memories of your dining experience at the Lagoon and London Grill as well as the Coffee Stop.

We do hope you would stay with us again and give us the opportunity to delight you with more of our cinnamon hospitality if you do visit Sri Lanka again.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
38 reviews 38 reviews
24 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed February 15, 2013

I have been staying in this hotel for the last 5 years whenever I visit Sri Lanka for business trips. I have stayed in almost all the hotels in Colombo, Sri Lanka and find this one the best to stay. The staff is extremely helpful and always cheerful. Right from the doorman to the reception to the staff at the restaurants, you dont feel lost. All the restaurants are top notch and my favorite is the Lagoon for the best sea food you can ever eat!!!

It's amazing that the management does a good job to retain this people as the service industry is always a challenging job. I recommend anybody visiting Colombo Sri Lanka for business or holiday to stay in Cinnamon Grand. I am looking forward to staying in their other property called the Cinnamon Lakeside on my next trip to see the difference :-)

Room Tip: Choose the one with the pool view....
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, February 18, 2013
Thank you for patronizing the Cinnamon Grand Colombo.

We are delighted to know that you have enjoyed staying with us on every business trip to Sri Lanka. It was truly a pleasure for my team and I to read your complimentary review and we do appreciate your commendations on our helpful and friendly staff. We are also glad that you were able to experience our dining options, and note that Lagoon is your favourite.

Whilst thanking you for recommending Cinnamon Grand on TripAdvisor, we do look forward to you staying with us again, maybe sometime in the future.

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johor Bahru, Malaysia
Top Contributor
58 reviews 58 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed February 15, 2013 via mobile

This is a very big hotel. However rooms are a little small but good. I went during Christmas season and the decoration was all around. Very big and busy lobby.People are all around. Excellent service at the hotel restaurant. Good managers who can handle issues. Overall a good hotel. Try to explore the hotel as there are many restaurants. Also there is a outdoor restaurant where you will get a change to have traditional srilanka way of eating. Overall good stay.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, February 18, 2013
Thank you for staying at the Cinnamon Grand.

We are delighted to read you had an overall good stay with us and enjoyed the service and amenities. Whilst appreciating your compliments on our traditional Sri Lankan restaurant, we do look forward to having you stay with us again in order to experience more of our dining options and cinnamon hospitality.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 14, 2013

I stayed here on a business trip. It was my first visit to Colombo and I was very pleased with my hotel choice. I got quite a good rate online and found it very good value. The staff were helpful, food was excellent (and varied, with several restaurants to choose from) and pool really good. Although the rooms were a little dated they were clean and well maintained. I will definitely stay here again.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review, February 16, 2013
Thank you for choosing to stay at the Cinnamon Grand Colombo and for your kind review.

It is a pleasure to know that we did meet up with your expectations and that you got good value for your money. We appreciate your words of praise on our amenities, service and food, and choice of restaurants; and look forward to indulging you with more of our cinnamon hospitality, on your next visit.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cinnamon Grand Colombo

Address: P.O. Box 252, 77 Galle Road, Colombo, Sri Lanka
Phone Number:
Location: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Colombo
#2 Business Hotel in Colombo
#3 Family Hotel in Colombo
#4 Romantic Hotel in Colombo
#4 Luxury Hotel in Colombo
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Cinnamon Grand Colombo 4.5*
Number of rooms: 501
Official Description (provided by the hotel):
Just 35 kilometers from the Bandaranaike International Airport (BIA), luxurious Cinnamon Grand Colombo is located in the heart of Colombo City’s business, shopping and entertainment center.Elegantly designed, spacious rooms at the Cinnamon Grand offer a wide range of in room amenities, king size beds, and a pillow menu to ensure your comfort and pleasure. All rooms feature carefully attended-to bathrooms and toiletries, large flat screen TVs, a mini bar, and WiFi access.The hotel’s 14 restaurants provide an electric mix of international cuisines, including award winning Sri Lankan seafood at the Lagoon Restaurant & Garden, and the best of European fine dining at the London Grill.To wind down, guests can patronize Cinnamon Grand’s poolside ‘Breeze Bar’ or typical British pub style ‘Cheers Pub’, and enjoy a wide range of cocktails, beer and fresh juices.There are two gymnasiums, a spa retreat, a tennis court and two pools. Cinnamon Grand is also located right next to Colombo’s high end shopping mall, Crescat Boulevard.Cinnamon Grand Colombo is fully accessible and is an environmentally friendly property. ... more   less 
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Also Known As:
Cinnamon Grand Colombo Hotel Colombo
Cinnamon Grand Hotel Colombo
Cinnamon Hotel Colombo
Colombo Cinnamon Grand Hotel

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