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Cinnamon Grand Colombo: Traveler Reviews

P.O. Box 252, 77 Galle Road, Colombo, Sri Lanka
Hotel amenities
Cinnamon Grand Colombo
Ranked #5 of 27 hotels in Colombo
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949 reviews from our community

Traveler rating
    397
    378
    104
    37
    33
See reviews for
Families
150
 
Couples
306
 
Solo
75
 
Business
300
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Mumbai, Maharashtra, India
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Perfect business hotel in colombo”
4 of 5 stars Reviewed February 2, 2013 via mobile

Lacks the charm of Sri Lanka's many boutique hotels, but more than makes up in its professionalism.
One of the few well run, service oriented, business traveller friendly hotels in colombo.
The executive floors have a in-room check in and dedicated lounge which saves a lot of time.
Private butlers take care of you.
Food is mediocre, but there are plenty of options around.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by Rohan P for Colombo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review
February 6, 2013
Thank you for staying at the Cinnamon Grand Colombo and for your complimentary feedback.

We are pleased to know that the facilities of the executive floor have met with your expectations and we do appreciate your compliments on it. We look forward to have you stay with us when you visit Sri Lanka again, giving us the opportunity to indulge you with more of our cinnamon hospitality.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Top Contributor
95 reviews 95 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
42 helpful votes 42 helpful votes
“Great room and value”
4 of 5 stars Reviewed February 2, 2013

This was a great hotel with an elaborate lobby and very attentive staff. We were there for a wedding and it was very easy to get assistance with draping my saree and getting my hair done. The room had a nice view and comfortable bed. Overall a great place to stay for the price.

Stayed July 2012, traveled as a couple
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Ask jmhcktt about Cinnamon Grand Colombo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review
February 6, 2013
Thank you for your stay at the Cinnamon Grand Colombo and for sharing your experience on TripAdvisor.

We are delighted you had a memorable stay with us and also very pleased that you got the necessary assistance in “dressing up” for the wedding. Thank you for your words of praise on our amenities and service.

We do hope you will stay with us again, maybe for a longer time, to experience more of our facilities and cinnamon hospitality.

Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
India
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Plush 5 star property”
5 of 5 stars Reviewed February 2, 2013

We went in a group for holidaying and the first impression did not let us down. A big hotel and still you could feel the warmth in all interactions with the staff. We stayed at the Executive Floor and I would highly recommend staying on these floors. You have an exclusive lounge for the executive floor guests with top quality snacks - all complimentary. You also have happy hours (18.00 to 20.00 hrs) with a choice of good alcohol to choose from. Free wifi.

We had a hassle free stay with a very warm manager in Mr Mario and his team.

Good spread of breakfast, nice restaurants to choose from and an OK pool.

Room Tip: 7th floor, non smoking
See more room tips
  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask tintinIndia about Cinnamon Grand Colombo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review
February 6, 2013
Your inspiring tribute on TripAdvisor was a delight to all of us at the Cinnamon Grand Colombo and we are happy you enjoyed your stay.

We take this opportunity to thank you for your recommendation of our executive floor and will certainly pass on your compliments to Mario and his team. We look forward to welcoming you again, should you visit Sri Lanka in the future, to enjoy another indulgence of cinnamon hospitality.

Best regards
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Surbiton
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
“Probably difficult to beat in Colombo”
4 of 5 stars Reviewed February 2, 2013 via mobile

Great choice in the city. Good service and feels very professional. Rooms are great, as is the food.

Nice pool area but could be more beds.

Very close to the sea for a good stroll.

Should imagine its hard to beat in Colombo

Stayed January 2013
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Ask GWMC about Cinnamon Grand Colombo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review
February 6, 2013
Thank you for staying at the Cinnamon Grand Colombo and for your complimentary review.

We are glad you had a memorable stay at our hotel and do appreciate your recommendation on TripAdvisor. It would be our pleasure to serve you once again, at the Cinnamon Grand, should you visit Sri Lanka in the future.

Thank you
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Ispra, Italy
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Perfect value for money”
5 of 5 stars Reviewed February 1, 2013

It was a real pleasure to stay in Cinnamon Grand Colombo at the end of our holidays in Sri Lanka. What struck us first is a very warm and professional welcome. I wish I could have that in Europe:)

The room was not very big as you could expect from an executive room yet spacious enough. The design really nice yet simplistic which I really liked. A complimentary bottle of wine, mineral water, a bowl of fruit and chocolates were a nice surprise. The breakfast buffet was fantastic, you could choose from Sri Lankan breakfast (with roti and hoppers prepared freshly on request), classic English breakfast, smoked fish and cold cuts, fruit etc. The hotel has several restaurants with excellent value for money dishes and professional and very friendly staff. I hope to come back to Sri Lanka soon and also to stay in Cinnamon Grand Colombo. A real gem.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask EwaMC about Cinnamon Grand Colombo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review
February 1, 2013
Thank you for choosing to stay at the Cinnamon Grand Colombo at the end of your holiday in Sri Lanka.

My Team and I were delighted to read your complimentary review on TripAdvisor. We are so pleased that Cinnamon Grand has met with your expectations and that you have had an enjoyable and memorable stay with us. Thank you for complimenting our breakfast buffet in particular and for your words of praise on our amenities, dinning options and of course, our cinnamon hospitality.

We are looking forward to welcoming you again, and to the opportunity of indulging you with more of our facilities and cinnamon hospitality.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Cinnamon Grand Colombo

Also Known As:
Cinnamon Grand Colombo Hotel
Cinnamon Grand Colombo Hotel Colombo
Cinnamon Grand Hotel Colombo
Cinnamon Hotel Colombo
Colombo Cinnamon Grand Hotel
Cinnamon Grand
Address: P.O. Box 252, 77 Galle Road, Colombo, Sri Lanka
Region: Sri Lanka > Colombo
Amenities:
Bar/Lounge Business Center Fitness Center Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotels in Colombo
#5 Family Hotels in Colombo
Price Range: $$
Official Description (provided by the hotel):
Just 35 kilometers from the Bandaranaike International Airport (BIA), luxurious Cinnamon Grand Colombo is located in the heart of Colombo City’s business, shopping and entertainment center.Elegantly designed, spacious rooms at the Cinnamon Grand offer a wide range of in room amenities, king size beds, and a pillow menu to ensure your comfort and pleasure. All rooms feature carefully attended-to bathrooms and toiletries, large flat screen TVs, a mini bar, and WiFi access.The hotel’s 14 restaurants provide an electric mix of international cuisines, including award winning Sri Lankan seafood at the Lagoon Restaurant & Garden, and the best of European fine dining at the London Grill.To wind down, guests can patronize Cinnamon Grand’s poolside ‘Breeze Bar’ or typical British pub style ‘Cheers Pub’, and enjoy a wide range of cocktails, beer and fresh juices.There are two gymnasiums, a spa retreat, a tennis court and two pools. Cinnamon Grand is also located right next to Colombo’s high end shopping mall, Crescat Boulevard.Cinnamon Grand Colombo is fully accessible and is an environmentally friendly property. ... more   less 
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