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Cinnamon Grand Colombo: Traveler Reviews

P.O. Box 252, 77 Galle Road, Colombo, Sri Lanka
Hotel amenities
Cinnamon Grand Colombo
Ranked #5 of 27 hotels in Colombo
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940 reviews from our community

Traveler rating
    394
    376
    102
    36
    32
See reviews for
Families
150
 
Couples
306
 
Solo
73
 
Business
293
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Ispra, Italy
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Perfect value for money”
5 of 5 stars Reviewed February 1, 2013

It was a real pleasure to stay in Cinnamon Grand Colombo at the end of our holidays in Sri Lanka. What struck us first is a very warm and professional welcome. I wish I could have that in Europe:)

The room was not very big as you could expect from an executive room yet spacious enough. The design really nice yet simplistic which I really liked. A complimentary bottle of wine, mineral water, a bowl of fruit and chocolates were a nice surprise. The breakfast buffet was fantastic, you could choose from Sri Lankan breakfast (with roti and hoppers prepared freshly on request), classic English breakfast, smoked fish and cold cuts, fruit etc. The hotel has several restaurants with excellent value for money dishes and professional and very friendly staff. I hope to come back to Sri Lanka soon and also to stay in Cinnamon Grand Colombo. A real gem.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask EwaMC about Cinnamon Grand Colombo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review
February 1, 2013
Thank you for choosing to stay at the Cinnamon Grand Colombo at the end of your holiday in Sri Lanka.

My Team and I were delighted to read your complimentary review on TripAdvisor. We are so pleased that Cinnamon Grand has met with your expectations and that you have had an enjoyable and memorable stay with us. Thank you for complimenting our breakfast buffet in particular and for your words of praise on our amenities, dinning options and of course, our cinnamon hospitality.

We are looking forward to welcoming you again, and to the opportunity of indulging you with more of our facilities and cinnamon hospitality.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
“Super Hotel”
5 of 5 stars Reviewed January 31, 2013

Incredible hotel with the highest of standards. Acres of marble in reception and obviously a very large and busy hotel.More business class than tourist class, although as tourists we were made very welcome and had a great stay.
Free wifi in room !!
First class restaurants/cafes offering great choice.
Very clean and comfortable room, although the TV was unwatchable due to bad reception on all channels ???

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Keith R about Cinnamon Grand Colombo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review
February 1, 2013
Thank you for staying at the Cinnamon Grand Colombo.

We are delighted that you had a memorable stay with us and did enjoy the amenities and hospitality. We are glad that you enjoyed our choice of restaurants and cuisines as well. Nothing is more important to us than the comfort of our valued guests and your feedback on TripAdvisor is truly a reflection of that achievement.

We look forward to your next visit to the Cinnamon Grand, maybe for a longer stay, for yet another indulgence of our Cinnamon hospitality.

Thank you
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Luxembourg
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
“A nice experience (after Beruwala)”
4 of 5 stars Reviewed January 30, 2013

The last 4 nights of our holiday in Sri Lanka, we spent them in Colombo. This hotel is indeed very good, the room had all the necessary amenities (including cattle and tea and coffee bags). The room was spacious and the bathroom well furnished. There were plenty of restaurants within this hotel complex to chose from, although quite expensive. It is also located near a shopping gallery, but this fact does not add much as somehow basic. (nevertheless having a supermarket near the hotel is good for basic shopping needs).
Most impressive is the interior design of the hotel with large round (main lobby which has also an indoor fountain) or rectangular halls, with a lot of wooden railings and bridges.
Breackfast, although not so rich as in Beruwala (Eden Spa Hotel) still had a lot of variety of foods, fruits, juices, jams, pancakes, and of course curryes. Everything was really fresh and tasty. It was also a small corner with vegan stuff which is a very good idea, and actually is the first time when I see this (their carrot-celery juice was not bad at all, although, being in an exotic country, the papayas, pineapples and mangoes were more than excellent!).

Room Tip: I believe the rooms facing the pool are better and more quiet.
See more room tips
  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask DanaLuxembourg about Cinnamon Grand Colombo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review
February 1, 2013
Thank you for choosing to stay at the Cinnamon Grand Colombo and for your complimentary review on TripAdvisor.

We are so pleased that you enjoyed your stay with us. Yes indeed, the grandeur of the main lobby has been praised by many a guest and we do appreciate your compliments on it too. We also thank you for appreciating our amenities and dinning options.

We do look forward to having you stay with us again to enjoy more of our facilities and indulge in more of our cinnamon hospitality.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore, Karnataka, India
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Goofed a bit and then made up”
4 of 5 stars Reviewed January 30, 2013

Despite an email confirming my room the week prior to my visit, the room was not available immediately when I reached the hotel. There was no explaination offered later either.

If I am still giving a 4 out of 5 for the hotel it is for the excellent food, the service, the decor, the room- all more than made up for it.

Good location too.

Room Tip: Ask for a room with a good view if possible
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Artnavy about Cinnamon Grand Colombo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review
January 31, 2013
Thank you for staying at the Cinnamon Grand Colombo and for your feedback on TripAdvisor.

Let me at the outset sincerely apologize for the inconvenience you were faced with on arrival. We can assure you that corrective measures are being taken to ensure that there are no repetitions of similar situations.

We are glad though, in spite of this issue, for your words of praise on our food, service, amenities and location and do hope you would give us another opportunity to indulge you with more of our facilities and cinnamon hospitality.

Thank you
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Colombo, Sri Lanka
Top Contributor
64 reviews 64 reviews
43 hotel reviews
Reviews in 37 cities Reviews in 37 cities
167 helpful votes 167 helpful votes
“Great location”
4 of 5 stars Reviewed January 29, 2013

We had our wedding at this hotel and got a complimentary room for one night. My family and friends have also stayed here. Most times, the staff at reception are friendly and helpful. The restaurants are great as there is a lot of variety. The location is great as it is next to a shopping mall and close to most places and you can also find transport easily. The rooms are nice and it is a good value for money. Only negative thing is that this place is always crowded. People just hang around and it is never quiet. But I would generally recommend this hotel.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
See 11 more reviews by D718 for Colombo
Ask D718 about Cinnamon Grand Colombo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review
January 30, 2013
Thank you for staying at the Cinnamon Grand Colombo and for taking the time to share your experience on TripAdvisor.

We are indeed delighted that you chose to have your wedding at the Grand and enjoyed your stay with us. Thank you for your compliments on our amenities, service and choice of restaurants. We are also glad to hear that Cinnamon Grand is no new location for your family and friends too.

We take this opportunity to wish both of you a great future together and look forward to having you stay with us again, maybe for a longer time, to indulge you with more of our facilities and cinnamon hospitality.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cinnamon Grand Colombo

Also Known As:
Cinnamon Grand Colombo Hotel Colombo
Cinnamon Grand Colombo Hotel
Cinnamon Grand Hotel Colombo
Cinnamon Hotel Colombo
Colombo Cinnamon Grand Hotel
Cinnamon Grand
Address: P.O. Box 252, 77 Galle Road, Colombo, Sri Lanka
Region: Sri Lanka > Colombo
Amenities:
Bar/Lounge Business Center Fitness Center Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotels in Colombo
#5 Family Hotels in Colombo
Price Range: $$
Official Description (provided by the hotel):
Just 35 kilometers from the Bandaranaike International Airport (BIA), luxurious Cinnamon Grand Colombo is located in the heart of Colombo City’s business, shopping and entertainment center.Elegantly designed, spacious rooms at the Cinnamon Grand offer a wide range of in room amenities, king size beds, and a pillow menu to ensure your comfort and pleasure. All rooms feature carefully attended-to bathrooms and toiletries, large flat screen TVs, a mini bar, and WiFi access.The hotel’s 14 restaurants provide an electric mix of international cuisines, including award winning Sri Lankan seafood at the Lagoon Restaurant & Garden, and the best of European fine dining at the London Grill.To wind down, guests can patronize Cinnamon Grand’s poolside ‘Breeze Bar’ or typical British pub style ‘Cheers Pub’, and enjoy a wide range of cocktails, beer and fresh juices.There are two gymnasiums, a spa retreat, a tennis court and two pools. Cinnamon Grand is also located right next to Colombo’s high end shopping mall, Crescat Boulevard.Cinnamon Grand Colombo is fully accessible and is an environmentally friendly property. ... more   less 
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Cinnamon Grand Colombo
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