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“Nice!” 5 of 5 stars
Review of OZO Colombo

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OZO Colombo
4.0 of 5 Hotel   |   36-38, Clifford Place | Colombo 4, Colombo, Sri Lanka   |  
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Ranked #10 of 35 Hotels in Colombo
1 review
3 helpful votes 3 helpful votes
“Nice!”
5 of 5 stars Reviewed July 14, 2014

I really liked my stay, infact it was a special day for me. And the food was delicious. A decent place to chill out on the roof top. Hospitality at its best. Overall it is a nice place to stay, dine or hang out.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damian B, General Manager at OZO Colombo, responded to this review, July 22, 2014
Thank you for your review about your recent experience at OZO Colombo, and in particular about the rooftop, hospitality and delicious food.

I hope we can welcome you back again one day soon.
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135 reviews from our community

Traveler rating
    51
    54
    21
    7
    2
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18
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Thai first
  • Any
English first
Espoo, Finland
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 10, 2014

I stayed here after the hotel was opened few weeks earlier. As a Scandinavian this was very well decorated and I loved the roof top pool and area! The view was amazing and food was delicious. Staff was friendly and professional.

Stayed May 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damian B, General Manager at OZO Colombo, responded to this review, July 15, 2014
Thank you for your recent review about your stay with us.

I am happy to hear that you enjoyed our lovely rooftop, and amazing view.

I will also be sure to pass on your positive feedback to Chef as well as the staff. We hope to be able to welcome you back if the situation arises where you can visit Sri Lanka again.
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Colombo, Sri Lanka
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 10, 2014

We had our wedding and it was organized well. Special Thanks to GM Mr.Ball, Mr.Palitha DSM, Mr.Arul FOM and all who contributed to make our wedding a success and memorable.
The food and service was great.
Few constructive feedback on our night stay we didn't see any surprise in the room. Like bed arrangements, compliments like most hotels do. It gives a add on. May be things are different with your concept.
Over all we happy with your service, Thank you and we will come again.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damian B, General Manager at OZO Colombo, responded to this review, July 15, 2014
Warren, I am happy to hear that you enjoyed the celebration of your recent wedding here at OZO Colombo. We wish you and Gabrielle many happy years ahead.

I will be sure to pass on your thanks to both Arul and Palitha, as well as Chef about the great food.

My apologies that there was nothing extra put into your room.

We hope that we can welcome you back to celebrate your 1st anniversary with us.....
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Colombo, Sri Lanka
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 8, 2014

Pros - Central location and great ambiance

Cons - No secure car parking available, just street parking / Very slow service at the RFT bar/ staff needs product training/ Lobby staff needs to greet the customers, instead they just mind their own business

Would we go back? Maybe

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damian B, General Manager at OZO Colombo, responded to this review, July 15, 2014
Thank you for taking the time to write about your recent visit.

I am happy to hear that you enjoyed our central location and great ambiance.

My apologies that you were not advised about our secure underground car park. Thank you also for the feedback in regards to the service at the rooftop bar and reception. I will be sure to share this with my team, and it is with such feedback that we can identify areas for improvement.

I hope that we can welcome you back again to try the rooftop or other services.
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Colombo, Sri Lanka
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 2, 2014

I have been staying at this hotel for the last one week and I am likely to be here for another 6 days. the hotel is simple, yet elegant. You might not find a grand lobby with chandeliers, or a valet parking service or a specialty restaurant, however, the rooms here are beautiful, which it topped up with great service. The hotel has managed to pack in everything you would need on a trip, be it leisure or business (Wifi, pool, gym, pub, rooms with view). Technology plays an important part, your entire check in is done on an ipad, your in-room dining menu and all details pertaining to the hotel can be found on your TV (paperless).
What could really help would be 24 hrs room service and maybe a little more extensive menu (or another restaurant)
All said and done, this place is highly recommended.

Room Tip: All rooms are pretty quiet, the Ocean view rooms are recommended. Free upgrades are often provided.
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damian B, General Manager at OZO Colombo, responded to this review, July 4, 2014
I'm glad to hear that you are currently enjoying your stay with us, and hope the remaining few days are the same.

Thank you for the comments about our latest state of art technology items, such as a paperless IPAD check in, IPTV info system, and of course complimentary WIFI throughout the hotel. It sounds like you are also enjoying the other hotel facilities you mentioned.

Thanks for sharing about F&B, and please do not hesitate to speak to Chef directly, as he will be more than happy to accommodate any of your requirements for the remainder of your stay.
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Colombo, Sri Lanka
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 2, 2014

We want to extend our sincere thanks to the wonderful staff of OZO for the effort, interest and attention to detail, which was given by the Banquets team who made this party a roaring success.
Let me emphasise each and every person who made this possible; to begin with, Mr. Palitha, who was very obliging at our initial discussions regarding the rates, which convinced us that OZO was “the” place for our party. Not forgetting the sweet, smiling Tishnika who had to tolerate each and every request and demand we made, she has great potential as a hotelier. Finally it was the dashing Dan who ensured that all he promised was properly delivered, from the wonderful table and bar arrangements to the finer details like matching ribbons for the cake knife. Compliments to Dan, we were impressed. We took sometime to give our views since we wanted the feedback from all our guests. Hats off to the wonderful chef, they still talk about the excellent catering, the food was fabulous. The lovely chicken drumsticks were more than the drumlets that were in the menu, the delicious marshmallows and fruits were more than what we hoped for. Nothing went unnoticed or unappreciated.
However, the replenishing of the dishes could have been faster since the delay was a bit embarrassing. But well done Dan, Tishnika and the Banquets staff; your service was excellent. You made two young ladies very happy on their special day. Looking forward to more wonderful entertainment with you all in the future.

Mr. and Mrs. Hishaam.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damian B, General Manager at OZO Colombo, responded to this review, July 4, 2014
I am so happy to hear that your daughters recent function was such a success, and that they really enjoyed the celebration.

Thank you for taking the time to share your recent experience, and I will be sure to share your positive feedback and comments directly with Palitha, Tishnika, Dan and Chef, who made the event such a success.

We hope that we can assist you again in any future events that may arise.

Thank you for choosing OZO Colombo.
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1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 30, 2014

Very unprofessional Sales/ Team- Very rude ,not returning calls Sarcastic,not taking instructions and passing it to the relevant people.wasting time of the customer,

Food was Great,but not happy about the quantity offered for the lunch but Snaks were Great!

Room Tip: Very poor sales team handling customers have given feedback to the relevant parties,Im not sure if t...
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  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damian B, General Manager at OZO Colombo, responded to this review, July 3, 2014
Thank you for the feedback about your recent dealings with our Sales Department.

I would like the opportunity to discuss this with you further in more detail.

Please feel free to send me your contact details to my below email address:

damian.ball@ozohotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about OZO Colombo

Address: 36-38, Clifford Place | Colombo 4, Colombo, Sri Lanka
Location: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 35 Hotels in Colombo
Price Range (Based on Average Rates): $
Hotel Class:4 star — OZO Colombo 4*
Number of rooms: 158
Official Description (provided by the hotel):
Facing the Indian Ocean, OZO Colombo Sri Lanka is ideally set on Marine Drive, Colombo 4. An hour's drive from Bandaranayake International Airport, Galle Road is few minutes away while the city centre can also be reached in less than 10 minutes ... more   less 
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