I have been staying at this hotel for just over one week and I have found every element to be outstanding. I am staying for business purposes and the wifi, business centre and workspace in the room have been invaluable. The service of all the staff is perfect. The reception staff are helpful and understanding, the waiters are courteous but not stuffy and I have found the maids to be without fault. Working at a hotel can often be difficult with maids interrupting my work so they can service the room, but here they arrive at the same time every day and turn my room around very quickly and it is always spotless when I return.
There is a new pool and bar on the roof with views over the ocean and staff are always on hand to serve drinks and towels.
There is a in-house restaurant that provides a good selection of local food which always seems freshly cooked and after eight nights here so far I do not have a single complaint. There is a selection of western food such as burgers etc but I really don't see that you would want to eat this as the local dishes are outstanding.
The room itself has a powerful yet quiet AC system, It is modern and very clean. The bathroom is of a good size with an excellent power shower and modern, clean fixtures and complimentary toiletries. The beds are comfortable and the linen of a good standard. There is a small refrigerator and safe with a good sized closet, there are many large storage drawers in the room - the most I have ever seen in a hotel of this standard. Nice touches like complimentary tea/coffee and plenty of clothes hangers just make life a little more pleasant here. Good quality flat screen TV with around 15 channels with sports, movies, news and entertainment.There are plenty of international power sockets around the room which makes charging laptops etc really simple and no need for adaptors. The wifi is faster than I expected for the location and fine for work uses.
There is a reasonable 24 hour room service menu offering sandwiches and drinks around the clock and more substantial meals during lunch and dinner periods.
I have used the laundry service once to press my clothes after I unpacked, they were returned to me the same day, on hangers and perfect.
The only minor irritation is the beds are on wheels on a wooden floor so if you sit up in bed and lean against the headboard then your bed slides across the floor!
All in all I would highly recommend this hotel, I am staying here for another week or soand will be using this hotel in the future for every business trip I make to SL.
Nice to find a reliable hotel where things just feel organised and everything works. The management and staff here clearly do care.
I am in the new City Wing
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for sharing your experience from your stay with us and for the wonderful comments. We are pleased to read that you enjoyed your stay with us and were happy with the services provided by our staff.
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Once again, thank you for taking the time to post your review and we look forward to welcoming you back to Renuka City Hotel in the near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.