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“A good experience.” 4 of 5 stars
Review of Cinnamon Lakeside Colombo

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Cinnamon Lakeside Colombo
4.0 of 5 Hotel   |   115 Sir Chittampalam A Gardiner Mawatha | Colombo 02, Colombo 00200, Sri Lanka   |  
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Ranked #9 of 36 Hotels in Colombo
Sydney, Australia
Top Contributor
99 reviews 99 reviews
22 hotel reviews
Reviews in 33 cities Reviews in 33 cities
57 helpful votes 57 helpful votes
“A good experience.”
4 of 5 stars Reviewed March 26, 2014

I stayed at the Cinnamon Lakeside for four nights and found the hotel amongst the best in Colombo. It has nice views of the lake and the infinity pool is a delight.
The restaurants are varied, of high quality and one is spoilt for choices.
The service generally, is above average however the male supervisors could spend a little more time attending to the customers rather than watching cricket on the large screen and letting the ladies do all the work.
If possible ask for a high lakeside room as the rooms nearer the road (SW side are a little noisy).
The only complaint would be the flying insects near the pool and the 7 Degree are - they have to go!!


All in all, a good experience.

Room Tip: A high room lakeside.
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  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, April 1, 2014
Thank you for your review. We are glad that you had a great overall experience at Cinnamon Lakeside Colombo with comfortable accommodation, varied cuisine and beautiful surroundings. Your encouraging feedback is appreciated. We have also taken due note of your observations and thank you for bringing them up to our notice. We do hope you will visit us again when you are next in Sri Lanka. We value your patronage.

Denis Gruhier
General Manager
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1,066 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (303)
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Mumbai (Bombay), India
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 24, 2014

I was on a business trip to Colombo - my first trip to Sir Lanka. I really liked the hotel's location - good view of the lake. The hotel is beautiful, great food, clean rooms & friendly staff. Since, it was my first in Colombo, the staff was very helpful in guiding with the direction of the places where i had my meetings. The food is good - I had dinner at their Thai restaurant - the food was very delicious. The breakfast spread was ok - nothing great. I found the room tariffs to be very high and certainly this hotel is not value for money.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, March 25, 2014
Thank you for the five star review of your stay at Cinnamon Lakeside Colombo. We are delighted that you liked the location and facilities and also enjoyed the sumptuous food at our various restaurants. We appreciate your recognizing our staff and acclaiming our hospitality. We look forward to having you with us again soon. Thank your for staying with us.

Denis Gruhier
General Manager
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Chennai (Madras), India
Top Contributor
50 reviews 50 reviews
50 hotel reviews
Reviews in 40 cities Reviews in 40 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed March 24, 2014

The property is among the best in Colombo. Rooms are very comfortable and the staff is very good. The swimming pool and 7 degrees with the lakeside view are really nice specially in the late evenings. The only point which can be improved is the food which is not commensurate with the beatiful ambience. I tried both Thai and Indian and they were not up to the mark.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, March 25, 2014
We thank you for your review. We are glad that you had a comfortable stay at Cinnamon Lakeside Colombo indulging in our warm hospitality. Many of our valued guests love our infinity pool and the surrounding atmosphere. We thank you for your feedback on our food which we have made due note of. We hope to see you on your next visit to Sri Lanka. Thank you for your patronage.

Denis Gruhier
General Manager
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Romsey, United Kingdom
Top Contributor
57 reviews 57 reviews
29 hotel reviews
Reviews in 28 cities Reviews in 28 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 23, 2014

Having stayed at the Cinnamon Lakeside for long periods of time twice in the past, my wife and I had no hesitation in choosing it again as our stop-over hotel on our recent holiday exploring more of Sri Lanka. Once again, we were not disappointed by the experience. We were treated like old friends and thoroughly enjoyed all of the facilities that the hotel has to offer, even though we only had 3 nights there this time. The staff always go out of their way to be helpful and will do all they can to make your stay memorable. We plan another holiday to Sri Lanka next year, and the Lakesdie will certainly be our hotel of choice for any time we spend in Colombo. Having stayed here so many times we know what to expect of this hotel, and we have not yet felt let down.

Room Tip: Request a pool-side room for the view and the quiet.
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, March 25, 2014
Thank you for your five star review of Cinnamon Lakeside Colombo. It is very kind of you to express true sentiments on our associates and their warm hospitality and your high recommendation of our facilities on offer. We are happy that your stay at Cinnamon Lakeside Colombo was memorable and you have carried happy memories back home. We are encouraged by your assurance to choose us for your next stay in the country and we look forward to welcoming you soon. Thank you for your continued patronage.

Denis Gruhier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colombo, Sri Lanka
Top Contributor
189 reviews 189 reviews
88 hotel reviews
Reviews in 89 cities Reviews in 89 cities
112 helpful votes 112 helpful votes
2 of 5 stars Reviewed March 23, 2014

Have stayed here and thought to try again, The Thai Restaurant was very poor. Had to return one dish out of three. Another was poor but possible. The rice was acceptable but not Thai. Restaurant Manager dealt with it very well and replaced one of the dishes. Will not go again till they have changed the Chef!

The High Tea was also not good. Variety was good, but not balanced. Some items miss described. Tea was poor. Water not easily available.

  • Stayed March 2014, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, March 25, 2014
We are disturbed to learn that your experience at the hotel was not up to your expectation. We are quite concerned of your judgment of the quality of our otherwise much acclaimed Thai food and the High Tea spread. However, we thank you for your feedback and will ensure that food quality is exceptional on a daily basis. We do like to continuously seek views of our valued patrons as this is how we could improve our standards. Thank you for your patronage.

Denis Gruhier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saudi Arabia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 18, 2014

Hotel environment is good and well patronaged; there is entertainment in the lobby and some nice restaurants. Rooms are of average size. However for the costly price daily (accommodation without breakfast), I found the service disappointing.
Some of the staff at the check in desks tend to chat to themselves and ignore you; I had to pay an additional amount of $60 for an early check-in on the morning of my arrival whereas most hotels would gladly provide you the privilege when rooms are readily available. The Newspapers were not delivered to the room on both days, and usage of hotel card was not activated for the 2 hours extended check-out so I faced difficulty when I had to use the lift. Would I stay at this hotel again - I doubt very much mainly because of the poor service!

  • Stayed February 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, March 20, 2014
Thank you for your review. We regret that the check-in conditions did not meet with your expectations. However, we are pleased that you enjoyed the food and the facilities on offer. Our commitment is to provide our guests with the highest standard of service in the industry, thus constructive observations are welcomed positively. We hope that these isolated incidents will not deter you from visiting us again. Thank you for your patronage.

Denis Gruhier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Contributor
39 reviews 39 reviews
36 hotel reviews
Reviews in 27 cities Reviews in 27 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed March 15, 2014

I stayed at this hotel many times before and enjoyed the experience. This trip in January 2014 left me wanting. The staff service and attention to guest needs were poor. The room was bad and I was upgraded to a better room grade only after speaking to over 10 people at a senior level and this took over 6 hours....in spite of many reassurances.

Room Tip: Always check the room and ask for one that has a decent view or esle you will be stuck over looking...
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  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Gruhier, General Manager at Cinnamon Lakeside Colombo, responded to this review, March 20, 2014
We are very disturbed to read your review and thank you for bringing up your observations. Guests do have the liberty of asking for a room change if they are not happy with their room. However, we would like to apologize for the inconvenience caused to you. We value your continued patronage and we do hope that this isolated incident would not deter you from visiting us again. Thank you for staying with us.

Denis Gruhier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cinnamon Lakeside Colombo

Address: 115 Sir Chittampalam A Gardiner Mawatha | Colombo 02, Colombo 00200, Sri Lanka
Phone Number:
Location: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Colombo
#4 Spa Hotel in Colombo
#4 Family Hotel in Colombo
#7 Luxury Hotel in Colombo
#8 Business Hotel in Colombo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Cinnamon Lakeside Colombo 4*
Number of rooms: 346
Official Description (provided by the hotel):
Ranked the Best Five Star City Hotel by Sri Lanka Tourism, Cinnamon Lakeside Colombo is the epitome of indulgence and elegance. Overlooking the tranquil Beira Lake, the hotel offers completely refurbished rooms. Its inimitable blend of luxury, personal attention, sincerity and warmth gives you the opportunity to operate at your own pace and in your own space, regardless of whether you are visiting for a business luncheon or dropping in for a quick coffee; planning your dream wedding or organising a conference; attending to important business or on a well-deserved vacation. ... more   less 
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Also Known As:
Cinnamon Lakeside Colombo Hotel Colombo
Trans Asia Colombo
Hotel Trans Asia

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