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“great hotel . pity about arrogant women staff” 3 of 5 stars
Review of Grand Oriental Hotel

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Grand Oriental Hotel
3.5 of 5 Hotel   |   2, York Street, Colombo 1, Colombo, Sri Lanka   |  
Hotel amenities
Ranked #30 of 36 Hotels in Colombo
Darwin, Australia
Top Contributor
123 reviews 123 reviews
33 hotel reviews
Reviews in 49 cities Reviews in 49 cities
76 helpful votes 76 helpful votes
“great hotel . pity about arrogant women staff”
3 of 5 stars Reviewed July 21, 2013

we stayed here in july 2013 . great hotel.good service and very clean but we found the women on the front counter to be arrogant, rude and very unhelpful and really spoilt our stay. the other staff were great. the harbourview restaurant was great view and great entertainment . pity about the food. thehotel is truly grand and old and has great colonial style but the rooms are good . Try elsewhere if you dont like rude and arrogant women!

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Oriental_Hotel, Guest Relations Manager at Grand Oriental Hotel, responded to this review, August 13, 2013
Dear Sir/Madam,

We thank you for staying with us and please accept our sincere apologies for the inconvenience you experienced. With regard to the feedback we would like to notify you that during the month of July we have not received any guest’s complaints against our staff.

We have conducted a thorough investigation in this regard and would like to bring to your notice that this is the first time such complain in this manner is been made and the particular female staff is working for a long time in this organization and have good feedback from all the guest.

We assure our best service to you next time and we make sure that your stay will all away be pleasant.
Thank you for your valuable insights and feedback, our team very much look forward to welcoming you back.

Yours sincerely,
Guest Relations Manager
Grand Oriental Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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308 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Helsingborg, Sweden
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed July 16, 2013

yes it might have a colonial times image but the inside is not good. we stayed here on the advice of a local travel agent (i'm not sure if she was on commission with them or not) but we regretted staying here from the moment we stepped into our room. musty smell, dirty bathroom which had dodgy toilet and sink. even the towels were threadbare. i'm glad we only spent one night here or we may have had to check out early.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
43 helpful votes 43 helpful votes
1 of 5 stars Reviewed July 11, 2013

The gaudy, pinkish synthetic bed-cover immediately worried me. The sheets underneath were no better. The bathroom was a disaster – colonial grandeur horribly maintained- the taps leaked, the toilet didn't flush properly and I wouldn't wash my floor with their towels. The TV and the AC was at least 15 years old models you couldn't buy anymore.

But the worst…. the worst…. was the service. They may be trained to be rude to South Asians (Indians, Sri Lankans etc). The manager fawned on a European couple standing before me but not even a sideways glance towards us. Check-in felt like immigration control in Moscow- stern, suspicious and discourteous. I can understand the need to be careful but there are ways to do that without making the guest uncomfortable and unwelcomed.

This place has the standards of an inner-city motel not a five-star hotel. There is no reason to stay here when there are so many amazing options in Colombo and Sri Lanka

Room Tip: Avoid all of them!
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  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 7, 2013

An old Granddad of a hotel- Fantastic staff and service, but the hotel feels old and a little neglected. Popular with local business people and local tourists.

Location:
Very handy for all the fort area, Pettah, Old dutch hospital, train station....etc...

Room:
Clean and tidy with everything there, but just old. For us, just what we needed to sleep and rest and a nice last taste of local flavour (instead of the ever-growing chain of soul-less international hotels).

Facilities/Food:
We did not eat more than dessert here: OK- Following other reviews- we only had desert (wattalapam) and drinks (Arrack or Brandy night cap) at the hotel, in the harbour bar after dinner elsewhere.

Staff:
Without a doubt- First class ! We were treat like old friends by most of the staff and especially by the concierge (Noorani). We were shown sights and given experiences you could only wish for when visiting.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai (Madras), India
Senior Contributor
43 reviews 43 reviews
25 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 27, 2013

Impressive property! Great reminder of the British colonial days!! Comfortable rooms, good restaurants and very helpful managerial staff! The Harbour View Restaurant is the Jewel in the crown. Great place to have a very satisfying meal, whilst you take in the peaceful view of the Harbour and the ocean beyond!!

Room Tip: Just ask for the Harbour View Rooms!
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 26, 2013

Harbour Room-Resturent @ Grand Oriental Hotel (GOH) is the only hotel which has a great view of the Colombo Port. I have visited this resturent several times with my office team mates to dine at lunch time. Food is great. Best is the Pianist playing soothing music, and sure he will fulfill your request on any favourite melody!!

It's very calm relaxing atmosphere, and the staff is very friendly. To Dine in Colombo with a calm view, I will defenetly choose Harbour Room.

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Chennai (Madras), India
Top Contributor
94 reviews 94 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed June 25, 2013

i stayed for a night here. this hotel was near to port and a bit distant to the major attractions. the reception and dining area are good. You have a port view in dining. Expect nothing great in rooms. old ac/old tv. bed wasn't that comfortable and rest rooms were leaky.
Unless you don't have option, choose not to stay here.

  • Stayed July 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Oriental Hotel

Address: 2, York Street, Colombo 1, Colombo, Sri Lanka
Location: Sri Lanka > Western Province > Colombo
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #30 of 36 Hotels in Colombo
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Grand Oriental Hotel 3.5*
Number of rooms: 60
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Also Known As:
Grand Oriental Colombo

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