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“Comfortable city hotel” 3 of 5 stars
Review of The Kingsbury

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The Kingsbury
4.5 of 5 Hotel   |   48, Janadhipathi Mawatha | Colombo 1, Colombo 00100, Sri Lanka   |  
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Hotel amenities
Ranked #13 of 36 Hotels in Colombo
London
Senior Contributor
48 reviews 48 reviews
44 hotel reviews
Reviews in 44 cities Reviews in 44 cities
70 helpful votes 70 helpful votes
“Comfortable city hotel”
3 of 5 stars Reviewed May 23, 2014 via mobile

We stayed here after a long flight - good starting point for a tour of Sri Lanka. Comfortable and clean rooms, good dinner in the sea food restaurant, breakfast buffet to the standard expected. Reasonably priced.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Kingsbury, Public Relations Manager at The Kingsbury, responded to this review, May 29, 2014
Dear Guest,

Thank you for your comments and compliments !

We hope you enjoyed Sri Lanka too and if you do return, we would love to be your home away from home.

Yours sincerely
Dinithi Somaratne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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741 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Mumbai (Bombay), India
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 19, 2014

its an excellent property located very well at the tip of the city. food is excellent at the restaurant in the hotel. the coffee shop area is good too. its a convenient hotel in the business area..breathtaking view and awesome swimming pool.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Kingsbury, Public Relations Manager at The Kingsbury, responded to this review, May 29, 2014
Dear Guest,

Greetings from The Kingsbury!

Thank for the lovely compliments, it is indeed very inspirational to all of us. Yes, we're indeed in the heart of the city making it very convenient for shopping, entrainment and business.

Thank you choosing The Kingsbury and it would be our pleasure to welcome you back.

Yours sincerely
Dinithi Somaratne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 16, 2014 via mobile

This was our first trip to Sri Lanka, and we weren't sure exactly what to expect. We chose The Kingsbury based on reviews and honestly the picture of the pool on their website. This hotel was so much more than anticipated. Immediate, extra-mile, professional, and friendly service. The hotel itself is VERY well maintained and beautifully decorated. The restaurants served a well-crafted diversity of fare in a variety of relaxing atmospheres. We arrived in Colombo without a tour plan, but the staff at the tour desk were more than willing to expertly direct us to tours that reflected OUR interests versus pushing us to "partner" businesses. I will most definitely choose The Kingsbury again the next time I'm in Colombo. One note on the pool; construction of the new sea wall is blocking the view of the ocean from the pool deck.

Stayed May 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beechworth, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 15, 2014

We stayed at the Kingsbury in April at the start & finish of our Sri Lankan holiday and absolutely loved it. Arrived in the middle of the night with tired young children - the staff could not have been more helpful. The bed & pillows are superb, the food (particularly Sri Lankan & Indian breakfast) magnificent, location brilliant and we loved the pool & pool staff. Thanks to the team at the Kingsbury - we loved our stay and would recommend it to all

Room Tip: Ask for a higher room with sea views
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  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 15, 2014

Very good hotel, had a relaxing holiday big room with see view and service is also extra good. We stayed here for my partners b'day and they even organised complimentary cake buy getting knowing it's his

Won't be disappointed by staying here.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Top Contributor
80 reviews 80 reviews
32 hotel reviews
Reviews in 30 cities Reviews in 30 cities
73 helpful votes 73 helpful votes
1 of 5 stars Reviewed May 13, 2014

I'm writing this review, and giving 1 star to hopefully get the hotels attention. There were many great things about this hotel, but some truly unacceptable, deplorable issues that occurred.

Upon first arrival you are greeted by bellmen and bell staff who do a fantastic job of greeting you and collecting your bags. The check in process was smooth and efficient and we were even walked up to our room by a front desk manager, showing us all aspects of the hotel and our room. This is where the management service and quality stopped, abruptly.

We quickly changed into our bathing suits and headed down to the pool, it had been too many hours in the car for our daughter and she needed out. Upon entering the pool you notice odd double sized stairs that are awkward to walk up and down. Upon further review I realized that these are an architectural design to fill with flower pots, there are other normal stairs around the same area; the hotel has apparently not chosen to maintain the flowers. I watched as one guest misjudged the steps and almost fell down them. The entire pool area is surrounded in polished stone, marble? This is a horrible idea near a pool, the smoothest surface one can imagine in a wet area made for a couple of slips and near falls by me and my daughter full out falling three times, luckily none serious. Finding a chair to sit in we ordered drinks and appetizers. Quickly upon receiving our drinks we noticed a lot of ants and decided to move as we saw an old dropped ice cream and cone behind the table. We explained this to the staff, but no one ever went to the table to see or clean while we were in the area, as I left much later it was still there. Once our food arrived the ants were the least of our problems, Crows began attacking to get our food, fighting them off we looked to the pool staff to assist us in moving or shooing away the birds and they simply stood around watching us. Only after my wife had to walk up to them and yell at them did they assist in any way, holding our food behind the bar while we were away from the table.

And this is the issue, not so much the wait staff, but the management. During all of these pool events, ants, birds, slips, stumbles and falls, there were three to four managers (I Assume based on their outfits) all in a glassed in room overlooking the pool area. They were all sitting around a computer doing something, YouTube, Training, Inventory, something; but they were also looking out at the events talking to each other, but doing nothing about any situation. I have worked for years in all types of the hospitality industry, Restaurants, Hotels, Management, Staff, etc... And I can tell you that as a manager who sees guests get up and move tables, you ask why. Seeing guests fighting with birds and no staff assisting you ask why, seeing guests slip, stumble, fall you immediately assist, whatever your department. You also remember that "Perception is Reality" and when guests see you and perceive you to be doing nothing that is their reality. To me it looked like a bunch of guys hanging out watching online videos. As I Said they may have been doing real work, but being in view of the guests they should be working for the guests. My wife wanted me to confront them there, but knowing that four of them would all stand together and not care or take any action I felt it would be best to wait for checkout and the standard "How was your stay?" and then I could discuss it separate from the event. That question was never asked, there was no concern for how my stay was or how my experience was, simply, pay your bill and have a nice day. I have had other reviews on trip advisor where I explain my bad experiences, but mention how management discussed the situation and is looking into it. Not here.
My experience is that the managers are more interested in being managers, having the title, walking around in a suit and shaking hands. They are not interested in hospitality or guest service, they are interested in themselves. Except the first manager he seemed to be genuinely interested in showing us the hotel.
The rooms were nice and comfortable, a bit small though. The lobby was busy with tourists having tea so it felt like a bus terminal.
I am sure many others will stay here and have a fantastic experience and rave about the hotel, I probably would have too if I hadn't gone to the pool, saw and experienced what I did, and watched staff sit around. I can not recommend this hotel to anyone based on my experience though.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 13, 2014 via mobile

We stayed one night, the room
Was very comfortable with a great view of the coast. The pillows were lovely! The shower gels smell wonderful. The pool was lovely. The breakfast was fantastic with loads of choice. My only regret is not having time to try the high tea!

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Kingsbury

Address: 48, Janadhipathi Mawatha | Colombo 1, Colombo 00100, Sri Lanka
Phone Number:
Location: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 36 Hotels in Colombo
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Kingsbury 4.5*
Number of rooms: 229
Official Description (provided by the hotel):
The Kingsbury is business hotel in Sri Lanka's commercial capital that features 207 elegantly furnished guest rooms, 21 lavish Suites and a magnificent Presidential Suite, all which include a view of the Indian Ocean. Elegance and charm in the design and ambience, designer branded amenities, lavish comfort and impeccable service all make a stay at The Kingsbury a luxurious experience. The hotel's Executive Room category includes exclusive facilities from express check-in/check-out at the Executive Lounge, baggage packing and unpacking (on request), pressing of one suit during your stay on complimentary basis, 24 hour butler services and much more. The Executive Lounge offers an attractive range of complimentary amenities and services to guests who stay on the Executive floor (9th floor). Start your day with a complimentary continental breakfast and enjoy the exclusive 'Happy Hour' with unlimited beverages and snacks every day from 5.30Pm To 7.30Pm. Another very novel introduction is "Wicked Wine Wednesdays" at the Sky Lounge from 5.30Pm onwards. The hotel's numerous restaurants, bars and lounges provide an intimate dining experience in a truly special atmosphere. The outlets include Harbour Court for international cuisine, The Ocean Seafood Restaurant and Yue Chuan (Chinese: authentic Cantonese and Szechuan menu & Chinese Sri Lankan menu). The Kingsbury also features bars and lounges including The Kings (lobby bar), Sky Lounge (rooftop music lounge & bar), Pool Cafe (pool bar), The Score (sports bar) and an exquisite coffee shop experience with The Cake. Only at The Kingsbury can you pamper yourself endlessly in lavish comforts. Choose from a blend of relaxing and luxuriating treatments at the Senses Spa, or maintain your fitness at the fully equipped Gymnasium. Thereafter, embrace the tropical sun and stretch out on a sunbed by the pool before a cool dip. Equipped with an extensive range of facilities and contemporary amenities, the hotel's function spaces are ideal for MICE, weddings, meetings, social events or special occasions. Situated in Colombo's central business district and just a minute's walk away from the heart of the city's commercial icons, the World Trade Center and Central Bank of Sri Lanka. A truly classical English ambience prevails, artfully balanced with the warmth of Sri Lankan hospitality. Majestic to the eye at first glance, The Kingsbury is one of the most lavish hotels in Colombo that is also an architectural icon. ... more   less 
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