We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“My kids were served with a spoiled Noodles” 1 of 5 stars
Review of Palm Strip

No photo provided
Got a photo?
Add it.
Palm Strip
Departures Area, Bandaranaike International Airport, | Katunayake, Colombo, Sri Lanka
Improve this listing
Ranked #277 of 321 Restaurants in Colombo
Cuisines: International
Description: This is the main restaurant for passenger use in the Departures section of the Colombo International airport also referred to as Bandaranaike International Airport.
Restaurant details
Description: This is the main restaurant for passenger use in the Departures section of the Colombo International airport also referred to as Bandaranaike International Airport.
Wellington, New Zealand
1 review
“My kids were served with a spoiled Noodles”
1 of 5 stars Reviewed November 26, 2012

I was travelling back from Colombo to Wellington by Singapore Airlines on 18th November, 2012 with my family, and thought of taking dinner at the Palm Strip restaurant. I ordered a noodle for my 3 year old son, and 18 months old daughter, and was surprised to see that, they served a spoiled dish, which had bad odour. When complained to the cashier, he just brushed off and went and sat in his cashier counter. Then I called the manager, and complained, and he agreed that its a spoiled dish, and said he will refund me just the noodle. The cashier didn't even apologized to me, and didn't even bothered, even though I said, my kid has eaten this dish. I went to the sri lankan airline counter and complaint, which they didn't even bothered about it. They said, I should only talk to the restaurant managers.

My advice to parents, never feed anything to kids without tasting it, especially from these kind of restaurants.

If it had happened in Singapore airport, I know they would have concerned and taken appropriate measure, but this Sri lankan airport and its restaurant were so careless about its passengers.

regards
disappointed parent

  • Visited November 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

3 reviews from our community

Visitor rating
    0
    0
    0
    1
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first

Travelers who viewed Palm Strip also viewed

Colombo, Western Province
Colombo, Western Province
 
Colombo, Western Province
Colombo, Western Province
 

Been to Palm Strip? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Palm Strip, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.