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“Reliable, potentially delightful choice in Colombo Fort” 5 of 5 stars
Review of Hilton Colombo

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Hilton Colombo
4.0 of 5 Hotel   |   2 Sir Chittampalam A Gardiner Mawatha, Colombo 2, Sri Lanka   |  
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Ranked #8 of 34 Hotels in Colombo
Singapore, Singapore
Senior Contributor
39 reviews 39 reviews
29 hotel reviews
Reviews in 28 cities Reviews in 28 cities
43 helpful votes 43 helpful votes
“Reliable, potentially delightful choice in Colombo Fort”
5 of 5 stars Reviewed March 14, 2014

This was our second visit to Colombo. Last trip we stayed at the fantastic Casa Colombo. Unfortunately they were booked up this time, so on a whim we decided to give the Hilton a try. I expected a characterless, international hotel, but was pleasantly surprised at just how enjoyable our stay was.

We were upgraded to an Executive Level room which made a lot of difference - a great view over Galle Face Green and the sea. The hotel itself is a bit outdated and our room fairly ordinary, but the view made up for it.

Evening nibbles in the executive lounge were very pleasant - kudos for serving giant bottles of Lion beer! Although breakfast was also available in the lounge we chose to take it in the restaurant, which had a very extensive selection of western, Asian, and Sri Lankan items. A very good spread!

After a few too many cocktails on a torrentially rainy night we decided to have dinner at the buffet. This was a reckless choice as we ate so much of the tasty selections that we had trouble making it to breakfast 12 hours later. Be forewarned!

The pool is nice though unshaded, but you can set up in a cabana for a bit of privacy. The hotel is rather sprawling and there's lots to explore. The location is excellent - a quick walk from Fort Railway Station, next to the underused Secretariat Railway Station, and a quick hop, skip, and jump to the Dutch Hospital and Fort points-of-interest.

The Hilton is not the most charismatic hotel in Colombo. It is a big, predictable hotel incongruously squeezed in to small, unpredictable Colombo. But in terms of reliability and functionality it's a decent choice.

Room Tip: Higher floors have, unsurprisingly, better views.
See more room tips
  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonColombo_GM, General Manager at Hilton Colombo, responded to this review, April 30, 2014
Thank you for your kind review and delighted that you have enjoyed your stay with us. We appreciate the comments and the support extended.

We look forward to welcoming you back on your future visits.

Yours sincerely
Manesh Fernando
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,039 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (229)
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English first
Brisbane, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 10, 2014

Excellent service from every member of staff. Enjoyed the Eschelon Pub within the Hotel. Great location to go walking and explore. Tour Desk very helpful in booking day tours with a courteous driver, Kamal who undertook our tour to Kandy impeccably. Many thanks for presenting Sri Lanka to us in a most favourable light.

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonColombo_GM, General Manager at Hilton Colombo, responded to this review, April 30, 2014
Thank you for your review of the Hilton Colombo. We are happy that you have enjoyed the services and facilties.

We appreciate the ongoing support and look forward to welcoming you back on your future visits.

Yours sincerely
Manesh Fernando
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
289 reviews 289 reviews
87 hotel reviews
Reviews in 104 cities Reviews in 104 cities
138 helpful votes 138 helpful votes
5 of 5 stars Reviewed March 9, 2014

We stayed here for our two nights in Colombo. The hotel is lovely, the rooms are nice the bed is comfy, and I believe they are refurbishing over the next year which will make the Hilton even better. The view from our room overlooked the ocean which was lovely. The pool area is nice, the teas and pastries were also delicious as was the cocktail I had in the bar. The staff were amazing, so friendly and polite. I want to thank shakila for helping me when Emirates lost my luggage, she was excellent making calls on my behalf, the staff here go above and beyond to help, and I would stay here again based on the staff alone. Excellent.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonColombo_GM, General Manager at Hilton Colombo, responded to this review, April 30, 2014
The pleasure was ours to welcome you to the Hilton Colombo.

We value your feedback and it is indeed rewarding for my team members to realise that what they do everyday has a great impact on your outstanding experience and we thank you for your positive feedback.

We look forward to the pleasure of welcoming you back on your future visits.

Thank You

Yours sincerely
Manesh Fernando
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, United States
1 review
5 of 5 stars Reviewed March 7, 2014

The hotel itself if older, but very well maintained and clean. The staff was extremely friendly and courteous. The only drawbacks were a dated workout facility, and if TV is important to you, the rooms do not have flat screens, they are standard CRT 19" TVs.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonColombo_GM, General Manager at Hilton Colombo, responded to this review, April 30, 2014
Thank you very much for your review of the Hilton Colombo. We do appreciate your comments and they are well taken.

The Hotel is planned to undergo a renovation/refurbishment programme phased out with minimum inconvenience to our guests. We look forward to welcoming you to a revitalised Hilton in the not too distant future.

Yours sincerely
Manesh Fernando
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Netherlands
Senior Contributor
48 reviews 48 reviews
29 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed March 6, 2014

Stayed here for 3 days.
And to right-a-way mention the hotel's biggest asset, the garden. Nice pond with swans, ducks and big fish. How nice having breakfast and look at the elegant swans toddling by. There is a black couple and a white couple.The water is perhaps a bit green , caused by algs, however I was informed that the (new) general manager has this on his list to do. The hotel as such is up for some renovations (bathroom, single wall mounted shower head), however nothing wrong with the rooms as such, one certainly does not have to wait for the said renovations to visit this hotel.Staff is courteous and friendly. As a matter of fact, had a very good experience with regard to the solving an issue (not worth going into details) with FO manager Osha De Silva, she knows what Customer relation Management means and as to how to put same into practise.
Breakfast is sumptuous, 3 stations: continental, Indian and Sri Lankan. Also with regard to buffet lunch. So plenty of choice.
Room service is fast as well.
Again, I liked the ambiance of this hotel very much as well as the location, hence I rated excellent

Room Tip: Ask for room overlooking the pond
See more room tips
  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonColombo_GM, General Manager at Hilton Colombo, responded to this review, April 30, 2014
Thank you for your encouraging review. We do appreciate the fine sentiments and happy that you have enjoyed your stay at the Hilton Colombo.

We do appreciate the support and look forward to welcoming you back on your future visits.

Thank You

Yours sincerely
Manesh Fernando
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
1 review
5 of 5 stars Reviewed February 28, 2014

This hotel is excellent because of the staff. They really look after you and make every effort to support you throughout your stay. The hotel is undergoing a facelift and it needs it. But the staff give you a truly 5 star experience.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonColombo_GM, General Manager at Hilton Colombo, responded to this review, May 2, 2014
Thank you for choosing to stay at the Hilton Colombo.

We are pleased that you enjoyed the facilities and found our team to be very helpful. We do appreciate your comments and rest assured your support of the Hilton Colombo.

We look forward to welcoming you back on your future visits.

Yours sincerely
Manesh Fernando
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 24, 2014

The hotel has an excellent location. I stayed there twice and loved the atmosphere as well as the rooms. The only drawback is that the bathrooms are rather old. Looks like early 90s style, and really spoils the room. I could overlook this, but only because I love the city and the hotel's location.Also room service is fast and not too expensive. The staff are so friendly and gave me a lot of good advice for sightseeing.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonColombo_GM, General Manager at Hilton Colombo, responded to this review, May 2, 2014
Thank you for the review of your stay at the Hilton Colombo.

We are glad that you found the location extremely convenient being in the city centre. Happy that you utilized the services and facilities.

We do appreciate your support and look forward to the pleasure of welcoming you back.

Yours sincerely
Manesh Fernando
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Colombo

Address: 2 Sir Chittampalam A Gardiner Mawatha, Colombo 2, Sri Lanka
Phone Number:
Location: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Colombo
#3 Business Hotel in Colombo
#4 Spa Hotel in Colombo
#7 Luxury Hotel in Colombo
#9 Romantic Hotel in Colombo
#9 Family Hotel in Colombo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Colombo 4*
Number of rooms: 384
Reservation Options:
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Also Known As:
Hilton Colombo Hotel Colombo
Hilton International Colombo
Colombo Hilton International

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