Hotel is really old, lobby looks nice and outside garden is nice to look over breakfast, but the rooms are terrible- for a hotel that claims to be 5 star and charges like one, its way below average. They don't even have flat screen TV's in the rooms and the furniture, beds and appliances within the rooms are run down and broken- I got an electric shock from the hairdryer, I also was receiving toiletries that had the seals broken and looked to have been refilled to save money, I also found hair in the bath and shower walls. The thing that makes the hotel bearable is the staff are generally great and the restaurants' at the hotel are also not bad. For future business trips to Sri Lanka I will be staying at the Cinnamon, and really looking forward to the Shangri-La opening.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Alex Y,
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Thank you for staying with us and I am sorry that you were disappointed with the hotel.
We are indeed preparing for the extensive upgrading works of our rooms and facilities in just a few months. Since we opened in 1984, we have been proud to deliver the five-star Hilton hospitality experience with a Sri Lankan touch to all our guests and we intend to continue with this tradition. We also look forward to presenting a brand new Hilton Colombo experience and sincerely hope that you will stay with us again after our renovations are complete.
Thanks again for staying with us and we look forward to welcoming you back in the future.
Director Business Development
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.