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“Great Stay, front desk needs little refinement. Small hotel near main rd.” 5 of 5 stars
Review of Colombo Courtyard

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Colombo Courtyard
4.0 of 5 Hotel   |   32 Alfred House Ave, Colombo 00300, Sri Lanka   |  
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Hotel website
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Hotel amenities
Special Rate
Free room upgrade
Ranked #7 of 36 Hotels in Colombo
Certificate of Excellence 2014
Bali, Indonesia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“Great Stay, front desk needs little refinement. Small hotel near main rd.”
5 of 5 stars Reviewed August 10, 2013

Stayed here for 1 night in early august.. Very modern room and lot of amenities to suit the business traveler. I was surprised to see a wine cooler and iMac computer. Although I didn't get a chance a to use them at all. Singapore style lighting control system for room, world travel plugs built-in, Comfy 4 poster beds made my stay extremely comfortable and hassle free. WIFI internet was free, you just need to request it from the front desk. Speed was fine for checking email. The front desk had little problems understanding what I saying, and check service I was a little slow. The hotel is quite small although there is a nice swimming pool located but I had no time to use it. General decor and design was impressive. I will come back again if I visit SL again.

Room Tip: Ask for a room away from road. The Sri Lankan buses are quite noisy!
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo C, Chief Executive Officer at Colombo Courtyard, responded to this review, August 13, 2013
We are very pleased to know that you enjoyed your stay with us and appreciate your compliments on our hotel and facilities.

We are certainly overwhelmed to note you were impressed by all the modern amenities and facilities provided such as free wifi, electronically controlled fittings, imac computer, 42’ LED TV, etc.

With regard to your constructive feedback regarding our front desk operations, please be assured that we will look into the same immediately and take the necessary steps to improve the service. In our endeavour to provide the best possible experience to all our guests, your comments are very important to us and we will certainly ensure to have them put right.

Thank you once again and we look forward to seeing you at the Colombo Courtyard in the foreseeable future. Until such time, very best wishes from all of us.

Nishan Moonesinghe
Chief Executive Officer
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399 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
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Jaipur, India
Top Contributor
91 reviews 91 reviews
51 hotel reviews
Reviews in 34 cities Reviews in 34 cities
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed August 9, 2013

We stayed in one of their suites which had a private courtyard. The hotel is not huge and lavishly appointed, but serves as a great way to unwind after a tiring touristy day. The staff makes you feel warm and welcome during your entire stay and serve up those occasional pleasantries as well, say a nice wet towel etc..
Food was nice, we tried some traditional lankan dishes, not many good choices if you're vegetarian though!

Room Tip: suites are nice, and not very highly priced too!
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo C, Chief Executive Officer at Colombo Courtyard, responded to this review, August 13, 2013
It is a pleasure to read your kind review and recommendation of Colombo Courtyard! My team and I are delighted that you enjoyed your stay and that you felt well-looked after while you were with us. Your positive feedback certainly encourages us to go the extra mile to ensure that all our guests are as comfortable as they would be in their own homes.

Remarks you have made regarding vegetarian choices have been well noted. Hence, we feel you would appreciate that we are in the process of implementing new menus, enhanced in terms of variety, and we hope you'll be back to experience all this.

It was a pleasure having you with us. We look forward to seeing you again soon and to continuing to delight you through our warm and friendly service. Until such time, very best wishes from all of us.

Nishan Moonesinghe
Chief Executive Officer
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London, United Kingdom
Top Contributor
85 reviews 85 reviews
30 hotel reviews
Reviews in 24 cities Reviews in 24 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed August 4, 2013

We stayed in one of the suites for one night and it wasn't even that much more expensive than a room- it was very luxurious without it being too garish. As its a small boutique hotel it had a lot of charm, very earthy, clean and great service. The rooftop bar is also a must.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo C, Public Relations Manager at Colombo Courtyard, responded to this review, August 7, 2013
Thank you indeed for posting your review on trip advisor. We are delighted to know that you enjoyed your stay with us and the hotel has exceeded your expectations in terms of service and food.

As the only Art Hotel catering to the discerning traveller, it is certainly pleasing to note that you have left us with fond memories and absolutely no hesitation in recommending Colombo Courtyard to all your friends and family.

We eagerly look forward to welcoming you once again.

Thank you once again for your wonderful feedback.

Sunny regards,
Liya Jayasinghe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colombo, Sri Lanka
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 1, 2013

Chic boutique hotel with friendly staff, good restaurants and a cool rooftop bar and lounge are over-looking the city.

Definitely recommend their suites with the private courtyards, giving you a hospitality experience of a home-away from home.

Ideal for business travellers who prefers a warm hospitable environment coupled with luxury and great dining selection right in the heart of the city!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo C, Public Relations Manager at Colombo Courtyard, responded to this review, August 7, 2013
We are grateful for your genuine feedback regarding Colombo Courtyard.

We are the only Boutique Hotel in Sri Lanka with its unique concept of recycled material used for majority of its design and architecture.

Furthermore having won the coveted Asian Pacific Best Interior Award for 2013 amongst the top end hotels in the region proves it.

We do hope you will pass the skies of Sri Lanka in the near future and certainly recommend Colombo Courtyard to all your friends and family who will no doubt appreciate and admire what we have in store to offer.

Sunny regards,
Liya Jayasinghe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Contributor
13 reviews 13 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 1, 2013

We stayed here for 5 days to attend a wedding in Colombo. The hotel is in city so near by most of the important places. Has lot of eatery places around. Staff of hotel were extremely polite and welcoming. The food served in hotel was also very nice. We loved their house baked chocolate brownie. Rooms are very cozy and comfortable well equipped with all necessary stuff. The only problem was hotel doesn't have lift so we could not take our baby cradle upstairs to our room and had to leave at the reception. They have some lovely pools around... although we didn't get much time to indulge in. My lil one loved watching and playing with colorful fishes and water fountain

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo C, Public Relations Manager at Colombo Courtyard, responded to this review, August 7, 2013
We are grateful for your genuine feedback regarding Colombo Courtyard.

We are delighted to know that you enjoyed your stay with us and the hotel have exceeded your expectations and that you simply loved our Chocolate Brownie, furthermore as the only Boutique Hotel in Sri Lanka with its unique concept of recycled material used for majority of its design and architecture.

Furthermore having won the coveted Asian Pacific Best Interior Award for 2013 amongst the top end hotels in the region proves it.

We do hope you will pass the skies of Sri Lanka in the near future and certainly recommend Colombo Courtyard to all your friends and family who will no doubt appreciate and admire what we have in store to offer.

Sunny regards,
Liya Jayasinghe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 29, 2013

Let's first get over the few negatives of an else exelent stay.
We where greeted and taken in to what appeared to be the library when we arrived. That is in it self a nice thing, The not so nice thing is that the man doing so obviously mistook the fact that I use crutches for me being mentally disabled as well. All questions, even those regarding me, was directed to my wife, sitting half a meter away. That was not a happy start, but it happened only that one time.
The socalled private terrasse to the suite is a joke, not even big enough for one person to get out there. The Sofa was dirty, and the 32' LCD that according to the website were supposed to be on the bedroom was not there. The same goes for the juice maker. Breakfast was quite ordinary.
The LCD, juice maker and the terrasse didn't matter tho. The room was still really nice, with a really nice and big bathroom and really comfortable king size bed. First of all it was the staff that made our stay fantastic. We have stayed in better hotels before when it comes to the quality of the building and interiour, but here we felt that it wasn't only the staff's job to make us feel welcome, we felt that they honestly meant it. We really felt that we were the priority of any staff. Always willing, always helping and always doing what they could to make us feel at home. We also loved the art both around the hotel, and in the room. This is a very nice touch to the hotel. The pool area is also very nice. The location is quite ok. Only a short Tuk-tuk ride from everything, and the hotelstaff gets you one for a reasonable price.
We would love to stay there again.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo C, Public Relations Manager at Colombo Courtyard, responded to this review, August 2, 2013
Dear reviewer thank you for staying at the Colombo Courtyard and taking your valuable time to share your experience on Trip Advisor.

We apologize for the way our front of house staff had addressed you and we, the management is in the process of reviewing all points mentioned and the necessary training will take place as our primary objective and also to offer all our clientele a consistent level of service without prejudice.

We sincerely hope the inconveniences you experienced will not deter you from staying with us again, as we look forward to another opportunity to indulge you with our facilities and hospitality.

Furthermore we are very thankful and hope that you have no hesitation in recommending Colombo Courtyard to all your friends and family passing the skies of Sri Lanka.

Sunny regards,
Liya Jayasinghe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
Top Contributor
58 reviews 58 reviews
54 hotel reviews
Reviews in 48 cities Reviews in 48 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed July 28, 2013

When a hotel claims to be award winning and one of the best in Colombo, you have in your mind a certain expectation about what it would be like...

For the most part, the hotel lives up to this - lovely reception area that has a nice water feature - complete with real fish - gorgeous rooms with everything you can think of in them (coffee makers, apple mac computer, air con, mossy plug). My room had a box that controlled everything in the room - a bit like being at the deck in Star Treck! Unfortunately it didn't have a button for mac desktop computer that was also in the room.... and not being a mac user, I was unable to find the on button on the actual machine too.... so it sat, silently on the desk with a big black screen for the entire stay.

The room had a separate living area to the bedroom part and so was very nice. Although the view was another building about 30cm away so I didn't open the shutters very much.

The breakfast was the biggest let down - you had to pick from a menu and the assortment was brought out to you. The fruit had seen better days, as had the pastries... but the tea was good and the toast hit the spot. Would have been nice to have a breakfast buffet to give us some choice.

The room service was another disappointment. As a vegetarian, and a lover of risotto, I was excited to see they offered a cream cheese risotto. However, when it came it was obvious there was an extra ingredient in the risotto, chicken. Being vegetarian, this was unacceptable and so I called the staff back to my room to take it away. When they came they were shocked that I had a problem with the risotto. The conversation was a bit like this:

Staff: You have a problem with the risotto?
Me: Yes, it has meat in it
Staff: yes, the chicken
Me: Well I ordered cream cheese risotto
Staff: So you don't want the chicken?!
Me: No, I'm vegetarian
Staff: Oh.. well we only have this.
Me: Well I'll just have the cheese and vegetable sandwich then

I then received a phone call to ask if it was ok that they left the risotto on my bill and when I pointed out that the risotto was twice the price as the sandwich I ended up with, they casually asked, so you'd like us to take it off then?.... erm... yes, yes i would!

So a mixed review really... If I go back to Sri Lanka, I'd consider this place but there are so many hotels that I'd probably give another one a go to see if they fair any better!

Room Tip: try to be off the bottom floor - views will be much better.
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo C, Public Relations Manager at Colombo Courtyard, responded to this review, July 31, 2013
Thank you for staying at the Colombo Courtyard and taking the time to share your experience on Trip Advisor.

We are extremely sorry and note your dissatisfaction having been served a non – veg dish after specifically requesting a dish you wanted.

The management is in the process of reviewing all aspects mentioned and the necessary actions will take place for each service conflict mentioned and our primary objective is to offer all our clientele value for money and ensure that they go with an unforgettable experience.

We sincerely hope the inconveniences you experienced will not deter you from staying with us again in the future, as we look forward to another opportunity to indulge you with our facilities and hospitality.

Sunny regards,
Liya Jayasinghe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Colombo Courtyard

Address: 32 Alfred House Ave, Colombo 00300, Sri Lanka
Phone Number:
Location: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 36 Hotels in Colombo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Colombo Courtyard 4*
Number of rooms: 32
Official Description (provided by the hotel):
Nestled in the heart of the city, Colombo Courtyard is an urban boutique hotel that perfectly captures a fusion of contemporary style with intrinsic elements of environmental design. The hotel offers a choice of 15 suites & 17 rooms complete with all modern features, 3 dining areas - Scarlet Room & Cloud Cafe, Loft Lounge Bar, a Library, Jacuzzi and Plunge Pool and even a corporate Gym. ... more   less 
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