I have stayed here twice, in September and October and had a different experience both times. On both occasions I have emailed in advance and been told there are no budget rooms available so have had to book superior doubles however when we have arrived there has been no guests around. Since it has happened on more than one occasion we think it is a ploy for customers to spend more. It cost 2600Rs per night and 300Rs per day for wifi.
The first room was nice, very clean and comfortable with a balcony, hot water and toiletries and the wifi was super but after a few days staying we were called by the reception staff and instructed to pack our belongings as we needed to move rooms to make way for new customers. Not knowing what was happening we packed and was shown to a room that smelled really a strongly of urine and was a lot worse quality. We quickly refused to pay the same price for a sub standard room and requested to move back which we did after a very long and challenging talk with the manager. The customer service was terrible and the whole experience was stressful and unnecessary.
The second time we were in a very dark, small room, with a strong smell of perfume. Although it was clean there was no wifi signal even though we had paid extra and it was on the stairway.
Overall, this hotel is one of the cheapest in Colombo and was one of the only ones within our budget but for the price the quality of service and room standard does not make it value for money. The location is good, you can get a taxi or a bus into the centre with ease and there are a lot of local, friendly arteries to try around the streets of this hotel.
- Official Description (provided by the hotel):
- A/c and n/ac comfortable rooms with free wifi / elevator/24hrs room service/laundry /24hrs security / Taxi service/ Master / Visa card accepted / close to all major shopping malls and hospitals. ... more less