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“Best option” 5 of 5 stars
Review of Islamabad Serena Hotel

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Islamabad Serena Hotel
5.0 of 5 Hotel   |   Khayaban-e-Suhrawardy, Islamabad 44000, Pakistan   |  
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Hotel website
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Hotel amenities
Ranked #1 of 14 Hotels in Islamabad
Certificate of Excellence 2014
Arlington, Virginia
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
“Best option”
5 of 5 stars Reviewed December 20, 2012

I lived at this hotel for six months back in 2002, I lived there one month before it officially opened and have gone back for years now on business. A couple years ago this hotel expanded to include a massive conference center and it is a complex in its own right now.

The location is great for getting to and from the airport, the diplomatic and government offices etc… Obviously this is not a time to be walking around as a foreigner to and from your hotel, but there is a small park right next door.

Security on the front side and where the bulk of the original rooms are as well as the nicely appointed gym and pool are is the front side of the hotel where you benefit from the best stand off and highest security in terms of having to deal with any type of vehicle bomb. This hotel is one of the few in Islamabad which has not had a major security incident. The expansion of the hotel with the conference center has opened up additional entry points and like with any travel to anywhere in the world it would be wise to always have a plan in your mind for any scenario, however the physical security is very good for Pakistan and security is a big priority for the hotel so you can relax in an excellently appointed world class hotel atmosphere.

There are a number of restaurant choices in the hotel all of which are great, the architecture is really worth enjoying and the rooms are well appointed and comfortable. The staff is very friendly and helpful, and if you recognize you are a guest in the country and don’t act like an entitled tourist or ugly westerner you will enjoy not only an excellent culture of hospitality but truly excellent service.

Room Tip: All the rooms are excellent. With all travel to any country with some security issues you should al...
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  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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277 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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English first
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed December 20, 2012 via mobile

Worst thing is the stairs to go up to the hotel lobby after a long trip . Rooms are old needs renovation for sure . Staff are lacking of communication skills . Not a good choice unless u have to . Food is not that bad . Try to order international dishes if u r demanding as much as me .

  • Stayed December 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Serena H, Public Relations Manager at Islamabad Serena Hotel, responded to this review, December 24, 2012
Dear Haitham0,

We regret that you feel unsatisfied by the service here at Islamabad Serena Hotel. Please provide us with your contact number so that our management can get in touch with you regarding your feedback and discuss how we can further improve our standards.

Should you feel the need to talk to the Corporate Management directly, please call +92-51-111-133-133 Ext. 5688 to speak with the Corporate Manager PR & Communications.

Regards,
Serena Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok
Top Contributor
216 reviews 216 reviews
88 hotel reviews
Reviews in 61 cities Reviews in 61 cities
224 helpful votes 224 helpful votes
5 of 5 stars Reviewed November 10, 2012

Complementary airport pick up and drop by courteous driver with air-conditioned and clean limousine service, room and bathroom with shower and bathtub are very spacious, the bed comfortable, the desk big enough for notebook and files, free fast internet connection through a cable at the desk in addition to WLAN throughout the hotel premises. When I lost my ball pen in the room I searched on floor and under the bed and found cleanliness not perfect, the same applies for the outlets in the writing desk. An extensive breakfast selection with at least something for everybody is offered at Zamana restaurant where buffet for lunch and dinner is served but one can order a la carte too. There are a number of other restaurants with Asian and Lebanese cuisine as well as a cafe which offers sandwiches and cakes. The staff throughout the hotel is friendly, polite and always helpful. The gym is well equipped but attendance by instructor is lacking at times. The buildings are really special regarding architecture and the gardens are so well kept. The stringent security measures are a bit bothersome but gives one the feeling of safety. All in all a wonderful place to stay.

Room Tip: Chose a room with view to the gardens, with even room numbers.
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lahore
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 8, 2012

I always feel that I am at home. The staff is Kind, friendly, caring. The room service is swift. The overall hotel ambiance is great. Breakfast is full of assortment. Pool side is gorgeous. The best thing on top of all that your spouse and kids can stay with you free of charg.

Room Tip: The rooms in new block.
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  • Stayed December 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 23, 2012 via mobile

Well I am writing this review while I am still in Serena. Its very good hotel in the city where you have limited availability of good hotels. My only complain is about service, terrible serice of rooms and housekeeping. If you found a telephone set in room there is no number mentioned of house keeping. You always have to call on reception or guest relations and ask them to forward the line to housekeeping. And once u spoke with housekeeping and requested something they might forget and no one never came. The minimum time is half hour if u requested dental kit for example. They need to improove the service. I would better stay in Marriott next time rather then Serena

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Karachi, Pakistan
Top Contributor
100 reviews 100 reviews
36 hotel reviews
Reviews in 29 cities Reviews in 29 cities
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed October 23, 2012

This is hands down, the best Hotel in Islamabad. The rooms are clean & nice size. The Hotel has amazing architecture design and the staff is helpful & courteous. The pillows are the best I've ever experienced in any hotel yet.
The Bathroom layout is good with options available for both shower or laze around in the tub. Though my experience was not good in the shower as the water would not drain in one trip but overall the Hotel has never let me down.
Also the food experience is good and all the outlets are very well decorated and the food is amazing as well. This Hotel is a good stay for any day-trip to the nearby Mountain Resort of Murree.

Room Tip: All rooms are good and with a view.
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  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Top Contributor
101 reviews 101 reviews
42 hotel reviews
Reviews in 53 cities Reviews in 53 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed October 8, 2012

Brilliant hotel, extreme hospitality, incredible infrastructure, well cared rooms,,,, fan tas tic and friendly, super friendly staff

great location and many things to do at the hotel includng a great gym, spa and pool

Room Tip: good pool view with balcony
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Islamabad Serena Hotel

Address: Khayaban-e-Suhrawardy, Islamabad 44000, Pakistan
Phone Number:
Location: Pakistan > Islamabad Capital Territory > Islamabad
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 14 Hotels in Islamabad
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Islamabad Serena Hotel 5*
Number of rooms: 387
Official Description (provided by the hotel):
The Islamabad Serena Hotel stands at the foot of the Margalla Hills, on fourteen acres of land, with beautiful gardens and serene water shore of the Rawal Lake in close proximity, next to the Diplomatic Enclave. The architecture and interiors of this fabulous Hotel building is a mere reflection of typical Pakistani cultural heritage depicting the skills and craftsmanship of native artisans. In this state-of-the-art building, local traditions are elegantly combined with latest technologies in order to provide a comfortable stay to our prestigious guests. ... more   less 
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