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“Surprisingly goog” 4 of 5 stars
Review of Ramada Ulaanbaatar Citycenter

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Ramada Ulaanbaatar Citycenter
4.0 of 5 Hotel   |   17th Khoroo Gandan, Peace Avenue 35/1 | Bayangol District, Ulaanbaatar, Mongolia   |  
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Ranked #4 of 44 Hotels in Ulaanbaatar
Moscow, Russia
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
“Surprisingly goog”
4 of 5 stars Reviewed December 26, 2013

Frankly, I was not expecting much of Mongolian hotel, but liked my stay at Ramada. The room is quite nice not big, but with everything you might need (even stacked with condoms in the mini-bar!). The food is great, especially the Mongol cuisine. The hotel's location is good with a big mall in the same building. They have a nice sauna and spa and great fitness equipment.
The only problem is slow service, but it comes with the territory. They really are trying.

Bottom line - recommend to any business traveller.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hana K, Front Office Manager at Ramada Ulaanbaatar Citycenter, responded to this review, December 29, 2013
Dear Cobalt2009

Thank you very much for posting your favorable review here on the Tripadvisor site. It is a delight to know that you had an excellent overall experience with us.
The safety and satisfaction of our guests is our main priority and we are glad that you appreciate this gesture.

Also thank you for pointing out our good location, food and all other facilities. We value your opinion regarding slow service and we will also look into that to serve our customers by better and fast service for their next stay.

And we are all looking forward to the opportunity of welcoming you back in the future, should your travels bring you back through Ulaanbaatar
Once again thank you for sharing your feedback with us.

Best Regards,

Hana Kim
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

366 reviews from our community

Traveler rating
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    44
    10
    3
See reviews for
22
50
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197
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Almaty, Kazakhstan
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 26, 2013

I like this hotel, and as I come to UB every 2 weeks, I always select this hotel.
Pluses: excellent room service, super helpful girls on reception, small but cosy rooms. They even remember my name. Breakfast - very good. Restaurants with variety of food(on the contrary to Blue Sky)

Minuses: location 20 minutes to center.

One thing I was not satisfied at all, is that Wyndham Rewards earnings, which never get earned automatically. Amazing, I need to claim points every time manually, after check out. This is 100% area to improve

Room Tip: view to the Peace Ave
See more room tips
  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hana K, Front Office Manager at Ramada Ulaanbaatar Citycenter, responded to this review, December 29, 2013
Dear beldiamantemokka

It is a great honor having you stay at Ramada UB City Center and thank you for sharing your valuable comment.
We are very pleased that you had an excellent overall experience with us and were particularly impressed with the services provided to you by our staffs. It is always nice to know that our guests appreciate the services we provide to them

Also I apologize for the inconvenience caused to you with Wyndham Reward Program. You are provided with earning points after check out right away, and unfortunately it takes around 2weeks to be shown through your account. Needless to say, we should have informed you in advance with detailed information, we couldn’t make it accordingly. We value your opinion and will also look into the training needs to improve the quality of service with this issue.

Once again thank you for sharing your feedback with us as this helps us assess our products and service and helps us improve these to achieve utmost guest satisfaction.
We look forward to welcome you back in the near future and thank you for being our royal guest.

Best Regards,

Hana Kim
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 26, 2013

I stayed at Ramada Ulaanbaatar during this month.
The location is quite convenient and the environment of the hotel is also great and comfortable.
I loved staying there, as the staffs were excellent with good English and smile, especially I remember Supervisor Ms.Tamiraa was very kind and helpful to make my stay even more comfortable and enjoyable in Ulaanbaatar.
I will recommend this hotel to my friends if anyone is planning to go to Ulaanbaatar.

  • Stayed December 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hana K, Front Office Manager at Ramada Ulaanbaatar Citycenter, responded to this review, December 29, 2013
Dear James Paris B

Thank you very much for taking the time to share your very detailed and constructive feedback regarding your stay with us.

We are very humbled by your comments and very pleased to know that your experience with us exceeded your expectations and that the services provided to you by our Tamiraa made your experience even more memorable . It is always nice to know that our guests appreciate the services we provide to them. Your kind words will be shared with the rest of our Ramada staffs to assure them of the excellent job that they are providing to our guests.

Best Regards,

Hana Kim
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 18, 2013

Good location with big shopping mall. Good Choice of food and services... Edge bar is a place to hang out. Hotel service is good. Warm and welcoming front desk staff... Most of the staff speak good English... Absolutely recommended if u stay during ur stay in UB

Stayed November 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hana K, Front Office Manager at Ramada Ulaanbaatar Citycenter, responded to this review, December 19, 2013
Dear Johnthegwapo

Thank you for taking the time to share with us your experience on your recent stay with us.
We are very pleased that you had an excellent overall experience with us and were particularly impressed with the services provided to you by our staffs. It is always nice to know that our guests appreciate the services we provide to them.

Our Edge bar on the roof top is a well known bar and now we have promotion ‘Czech Republic' . I hope you had a chance to try our new promotion menu.

Your kind words will be shared with our Ramada staffs to assure them of the excellent job that they are providing to our guests. We look forward to welcoming you again in the near future in Mongolia

Best Regards,

Hana Kim
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ulaanbaatar, Mongolia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 21, 2013

In Mongolia, no matter if you stay in a 60$ room or 150$ room you get exactly the same services in most of the hotels. But Ramada, you get a service for what you pay for. Convenient, with mall and restaurants. not far from downtown area. Rooms are a bit tiny but comfortable. i like their bed sheets and towels. materials are very good.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hana K, Front Office Manager at Ramada Ulaanbaatar Citycenter, responded to this review, November 24, 2013
Dear Bold M

Thank you so much for your wonderful recognition.

I am glad you truly enjoyed our facilities and service.It is always comforting to read that we continue to create great value and have indeed fully exceeded your expectations with our comfort and hotel features.
Your comments are well appreciated and will be shared with our Team.
Hope you will return to us soon, and continue to be loyal to our Brand.
Once again, thank you.

Hana Kim
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bayonne, New Jersey
Top Contributor
238 reviews 238 reviews
137 hotel reviews
Reviews in 123 cities Reviews in 123 cities
142 helpful votes 142 helpful votes
4 of 5 stars Reviewed November 20, 2013

This hotel met all of our needs and was half the price of the Kempenski where I have stayed at the last two times. The staff are friendly and the rooms are cozy. It does get hot in the room and they do use feather pillows and comforters. Make sure you ask for an de-feathered room if you have allergies. The breakfast is okay but nothing to rave about. The service is very good and Japanese restaurant is very tasty. There is a grocery store next to the hotel that offers many snacks and fresh fruit and veggies in a primarily meat loving country.

Stayed November 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hana K, Front Office Manager at Ramada Ulaanbaatar Citycenter, responded to this review, November 24, 2013
Dear whslc

Thank you for your Great feedback and Great comments.
I am glad you truly enjoyed our facilities and friendly service.
Your comments are well appreciated and will be shared with our Team.

We also regret that our pillows and comforters have created undue stress for you. We ensure you that we will set up de-feathered comforters in your room for your next stay as we are keeping different types of pillows at housekeeping department. And we will brief the team again regarding this issue for guest. We thank you for the feedback as it helps us to improve the quality of our service and products.

Hope you will returrn to us soon, and continue to be loyal to our Brand.
Also We look forward to welcoming you back soon.

Regards,

Hana Kim
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Ulaanbaatar Citycenter

Address: 17th Khoroo Gandan, Peace Avenue 35/1 | Bayangol District, Ulaanbaatar, Mongolia
Phone Number:
Location: Mongolia > Ulaanbaatar
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Ulaanbaatar
#3 Business Hotel in Ulaanbaatar
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ramada Ulaanbaatar Citycenter 4*
Number of rooms: 128
Official Description (provided by the hotel):
Whether you are traveling for business or pleasure, make Ramada Ulaanbaatar Citycenter hotel , your home base in Mongolia. Located in the heart of the city, this upscale 4 star international hotel with 126 spacious and exquisitely designed guestrooms are only steps from anywhere you desire. Update friends and family on your trip with High-speed complimentary Wi-Fi internet access, and breakfast 'Excellence Award of 2012' from TripAdvisor. ... more   less 
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Also Known As:
Ramada Ulaanbaatar Citycenter Hotel Ulaanbaatar

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