So we are coming to town on the night train from Thailand and have booked our room ahead of time using Hosteworld. We received an email to confirm our stay. When we got to the hostel we were told that you are booked into our other hostel the Garden Hostel but the address is the same as this hostel and that one DOES NOT exist at all! Not sure if this is a way to get people to the hostel from next door, which is called Garden Hotel and uses the exact address they are using. So they tell us "no problem" you can stay here, we have an empty room. It's about 10:30am and they make all the new people sit in the lobby till 12:00 pm and then start telling everyone what room they are in. At 12:30 we received a key and went to our room. The room was nice and clean and looks JUST like the photos for the other hotel ( Garden Hotel ) anyway it was clean , AC, shower, towels and soap.
The hostel itself was clean and the very bare common TV area had just mats on the floor no furniture. The other area in the lobby had a pool table and a sofa.
The second night it rained INSIDE the room onto the bed....yes in the middle of the night. So we moved to the floor. In the morning, the manager said he was sorry and what could he do to make it better.... I said how about a sandwiches for our long bus ride, he said "No problem" and we left happy. I know the roof is not his problem and /or the rain that night.
We leave and a week later we are heading north to Vietiane again and decide the hostel was clean, lets go back...... This time the hostel is found on Hostelbookers and again we got an email and Hostelbookers took a deposit from us and sent us a confirmation code. ( Hostelbookers is also still showing 2 hostels for them and Hosteworld has corrected themselves and is now only showing 1)
We also sent the hostel 2 emails directly to one to ask for a certain room and then another to ask the price of a tuk-tuk ride from the bus station to the hostel.. They did not respond to any emails.
We reached the hostel after a ten hour travel day at about 5:00pm and when we got to the the hostel....you guessed it, no room and they never received our emails. Also he said they did not get an email from hostelworld he said he is having problems with them... We said "wow!", we did not use them this time we used Hostelbookers. He was thinking we booked the same way as last time and could make an excuse!
Anyway, a lot of trouble! My feeling is they are just taking the first people that come in the door OR the management is doing a poor job on checking who is booking on line and responding to people's emails.
We went to a place that is the same price in town in a better location with all the same offerings.
Last thing...I know this is a business and out to make money but I asked what is your fee for bus tickets and money exchange and I was told NONE it is a free service for our customers, not only a lie a huge lie some bus tickets are almost double. Yes the fees added will almost double your ticket pice and yes they will give you free pick up from the hostel (10 to 20 kip worth)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.