I stay each time I travel to Astana, in Esil. My first time was in Astana Park Hotel, which is not bad but far away from the daily life, not preferable for me.
The hotel had a renovation shortly before and everything seems better now. The staff is really international. Stay away room no:324 in winter and rainy days. The reason is the incredible sound of dripping water drops on the zinc roof. I asked for a replacement and they gave me another room the day after. Pity that I noticed later on, that the caviar and fruit I put in the fridge are left behind in the other room.
Anyway, I asked to the reception and they could not find it, since the room service probably threw it away. The final was happy as usual here, I returned to my room at the evening and found 2 new caviars on my desk. After that, a room service lady in nice suit knocked the door to serve me with a full huge plate of fruits!!! Delicious experience.
*Small rooms even you select the deluxe room
*Soap and shampoo are of low quality
*They can forget the towels, bathrobe, toilet paper, razor, toothbrush sets and slippers most of the time and you need to ask for them.
*Not necessarily too wide spraying shower handset, change them guys, why need to center my face under the spraying water to wash it properly?
*82" Samsung LCD with movie playing usb socket
*Great working heating and hot water system (it is -35 now outside, but i am closing the heater)
*Very clean rooms and corridors
*Good English speaking staff (even the elevator guys)
*You want, they do, even something missing, simply ask for it, and do not feel on the ropes.
*Good security level with card system and double locking inside the door.
*Great central location near congress hall.
*Very efficient fast Wi-fi connection free of charge
*Indoor swimming pool (yes!)
*Good fitness center, massage room and dry sauna.
- Also Known As:
- Grand Park Esil Hotel
- Grand Park Esil Hotel Astana
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