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“Four stars? By no means!” 3 of 5 stars
Review of Hotel Mukammal

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Hotel Mukammal
3.0 of 5 Hotel   |   Victory ave. 53/1, Astana 010000, Kazakhstan   |  
Hotel amenities
Ranked #16 of 38 hotels in Astana
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
“Four stars? By no means!”
3 of 5 stars Reviewed November 19, 2013

The hotel positions itself as a four-stars.
For some unknown reason Google Maps shows this hotel is placed on the wrong place... If you decided to look for this place, as I did, you will stray far away from the actual location.
My company paid for a "bussines room" 164 USD. It was stated that Mukammal is 15 minutes away from the Air port.. What??? In no way! If you are lucky and there are no traffic jams on the road, and if your taxi driver follows the rules , then at best you'll get there in 35 - 40 minutes ... I got there in one and a half hour!
Price corresponds to four stars, but real environment of this hotel does not hold up eveb to three.
About four stars, perhaps only some shower accessories can recall 4 stars and maybe oak doors ... That's it!
The rooms are very small. TV set is antique. Wallpapers with uneven seams..
About the hotel service I wouldn't say anything bad. Service is normal.
.

Room Tip: If you want to stay in Astana in four-stars hotel, Mukammal is not the right place
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  • Stayed November 2013, traveled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
Alicante, Spain
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed June 24, 2012

I had to stay in this hotel in the old part of Astana as it was organised by a professional link there. On arriving we were quoted a daily rate of $US83 for a single room. At check out time we were charged $US110/day with no explanation as to why the sudden steep increase in price, except that 'this room rate was not expensive for a 4 star hotel located in Astana'.

Hotel Mukammal will have to lift its game if it is serious about being a 4 star hotel. The rooms are tired, carpet is worn, wallpaper and paint need a lift. The breakfast is ordinary and the staff are indifferent. There are much better deals in other hotels the old part of Astana.

I would not recommend this hotel.

  • Stayed June 2012, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Mukammal

Address: Victory ave. 53/1, Astana 010000, Kazakhstan
Location: Kazakhstan > Akmola Province > Astana
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #16 of 38 hotels in Astana
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Mukammal 3*
Official Description (provided by the hotel):
The hotel "Mukammal" is equipped according to modern standards of hospitality and safety. Free Internet WiFI, electronic safe, satellite TV, international telecommunication facilities are always at your service. Restaurant with national and European cuisine, Business centre, free parking, transfer from airport and railway station, car rent, laundry. The travel agency at the hotel offers visa support and is ready to help foreign citizens in getting registration at the migration office. Also we offer organization of conferences and seminars, meetings of business partners and coffee-breaks, buffet tables, presentations, cocktails and catering, excursion around the city and services of guides and translators. The flexible system of discounts for constant and corporate clients is provided. ... more   less 
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