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“Nice clean hotel” 4 of 5 stars
Review of The Frangipani Villa - 90s Hotel

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The Frangipani Villa - 90s Hotel
3.0 of 5 Villa   |   #25, Street 71, Phnom Penh 12300, Cambodia   |  
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Frisco, texas
Top Contributor
108 reviews 108 reviews
47 hotel reviews
Reviews in 53 cities Reviews in 53 cities
74 helpful votes 74 helpful votes
“Nice clean hotel”
4 of 5 stars Reviewed August 17, 2012

This is another small hotel, which has a nice front with nice trees, greenery between the street and the actual building. So once you are inside the gates, you can never tell that you are in a large city. Nice outdoor tables and chairs for breakfast. The staff are all extremely nice, friendly and very helpful. They go out of their way to make you feel comfortable. We got a kings bedroom upstairs, which was reasonably nice and clean, with AC, TV and safety deposit box. Never heard any noise from the street, or had any issues with bugs or mosquitoes. Breakfast was nice as well, made to order. All in all, a very nice & pleasant place to stay at

Room Tip: Nothing to share here; had an upstairs room which was quite nice
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sokthearith, General Manager at The Frangipani Villa - 90s Hotel, responded to this review, August 20, 2012
Dear Valued Guest,
Thank you very much for your kind review and your appreciation and at the same time we will work harder to improve our management to meet your future expectation. we look forward to serving you in the near future.
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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164 reviews from our community

Traveler rating
    70
    62
    17
    10
    5
See reviews for
13
58
25
25
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 4, 2012

Frankly, I had expected a lot more, so when the taxi driver stopped outside a clump of greens, I let out a 'what' in shock. The lobby ambience is pleasant and the service staff are very polite. The receptionist who got me checked in, walked me to my room which was probably 30 metres away from the front desk. As she explained that I can dial 0 to reach the reception if I had any problem, my eyes glanced across the open door where I could see the reception desk in full view.

The shower taps were leaking out of the tub so water was slowly seeping on to the floor which there was no drainage so the water stayed there the whole night. Because the heater is solar powered, it takes some time for warm water to run out, so I had to let the water run a short while. But the water wasn't draining as fast so by the time I stepped into the tub to shower, it was a third full. After all night, the water still hadn't completely drained.

Internet service is completely uninterrupted. TV channel broadcast quality is great. I guess I was just taken by surprise and shock when the reality of the differences got to me.

Room Tip: Level 1 is convenient but you would have to check the windows to ensure they are all locked.
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  • Stayed August 2012, traveled solo
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sokthearith, Manager at The Frangipani Villa - 90s Hotel, responded to this review, August 20, 2012
Dear Valued Guest,
Thank you very much for giving us an opportunity to service you at Frangipani Villa-90s Hotel and at the same time we have a chance to listen to you to work out to improve our facilities to meet your future expectation. After listening to you, we would like to write you back to explain you as follows:
1- Room downstairs at 30 meters from Front Desk: even it is just 30 meters from Front Office, our staff are well trained to serve the guest and always act in a professional way to ensure that our guest is well cared off.
2- The shower taps were leaking out of the tub: we would like to advise that if taking shower inside the bathtub, there is a need to put plastic curtain down to cover shower so that the water not running down and once there is no water running down, there is no need to have a draining.

Once again, i would like to thank you again for giving us time to listen to you for the better future of Frangipani Villa-90s Hotel and to build up quality to meet your future expectation. Please kindly try our place again and definitely, we will try all of our best to serve you in the near future.
The Management
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Turin, Italy
Senior Contributor
42 reviews 42 reviews
33 hotel reviews
Reviews in 32 cities Reviews in 32 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed June 6, 2012

Staff is great! Helpful, efficient and smiley. Atmosphere relaxing. We stayed 2 nights upon arrival Perfect for visiting Phnom Penh and surroundings. Highly recommended!
The night before our return flight we were at Frangipani Art. Also good.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sokthearith, Manager at The Frangipani Villa - 90s Hotel, responded to this review, August 20, 2012
Dear Valued Guest,
Thank you very much for your kind reviews and your appreciation for our staff. We definitely will work hard to ensure our quality will be maintained to meet your expectation. The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
2 reviews
5 of 5 stars Reviewed May 11, 2012

I loved this hotel from the moment we step into the lobby which is filled with natural day light and are greeted by warm and smiling staff. The rooms with the polished wooden floors and wireless internet access were fantastic. My personal favourite was the chocolate crossiants in the morning! The morning pasteries created by the French Chef George were as if you were actually Paris. What more could you want!

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sokthearith, Manager at The Frangipani Villa - 90s Hotel, responded to this review, June 17, 2012
Dear valued guest,
Thank you very much for your nice view and your view really encourages my staff to do all their best to satisfy guests. If you have a chance to come to Cambodia again both in Phnom Penh and Siem Reap, you will be receiving a wonderful welcome service. Once again, the Frangipani Villa Hotel Group would like to take this opportunity to express our sincere thanks for giving us a chance to serve you during your holiday in Cambodia. The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 9, 2012

Frangipani genuine hospitality and their attention to the needs of the guests is commendable. I was so drawn in with their attention, I
really like coming back to this villa, it is a good home-coming for me. The owner is quite knowledgeable and can organize just about
anything you want in Phnom Penh and perhaps all of Cambodia. We were very happy here!

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sokthearith, Manager at The Frangipani Villa - 90s Hotel, responded to this review, August 21, 2012
Dear Valued Guest,
Thank you very much for your kind review. We will keep our service and even try to work harder to meet your future expectation. We will look forward to welcoming you at Frangiapni Villa Hotel Group again.
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed May 7, 2012

A wonderful gem of a hotel. Nestled away from the heat, hustle and bustle of a South East Asian capital city is the Frangipani Villa 90s. The hotel is immaculately clean, the beds are wonderfully comfortable, the aircon works and the breakfast is both scrummy and sets you up for the day. All the staff are constantly polite and helpful. If you are ever in Phnom Penh stay here - you will not regret it. Excellent service.

  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrangipaniManagement, Manager at The Frangipani Villa - 90s Hotel, responded to this review, August 26, 2012
Dear Valued Guest,
Thank you very much for giving us an opportunity to service you during your stay at Frangipani Villa-90s Hotel and for writing us a review that really encouraging our staff work harder to meet yours and other guests expectation. We look forward to serving your again in the near future. The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 27, 2012

The villa was easy to find and the location was very near to old market, pup street night market. The rooms very clean. fine for this price...
there were free coffee, tea and internet 24 hours... the staff who run the villa are excellent. They help us out with everything and tell us all
the insider and touristy mistakes to avoid, we would recommend this villa if you are looking for a comfortable nice helpful and Khmer - run hotel.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrangipaniManagement, Manager at The Frangipani Villa - 90s Hotel, responded to this review, August 26, 2012
Dear Valued Guest,
Thank you very much for your kind review and it was a great opportunity to have you experienced with Frangipani Villa-90s Hotel. Your review will help us a lot to keep the service at a standard. We look forward to serving you again in the near future in any of Frangipani Villa Hotel Group. The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Frangipani Villa - 90s Hotel

Address: #25, Street 71, Phnom Penh 12300, Cambodia
Phone Number:
Location: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #39 of 106 Specialty Lodging in Phnom Penh
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Frangipani Villa - 90s Hotel 3*
Number of rooms: 22
Official Description (provided by the hotel):
The Frangipani Villa-90s Hotel is a 1990s villa restored in the style 1960’s Cambodia architecture with some contemporary touches. The hotel provides suite, studio, double and twin room accommodation. Comfortable seating for relaxing at any time of the day or for informal meetings are available on the roof top terrace and on a shady first floor balcony. Food and drinks are served throughout the day in the shady restaurant immediately adjacent to a well designed and extensively planted garden. The hotel is located in southern central Phnom Penh a short tuk-tuk ride from the city’s popular Tuol Tom Poung Market (Russian Market) and providing ready access to other sites throughout the city. A mini-mart, coffee shop and ATM are two minutes walk from the hotel. ... more   less 
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